Joe and Ethan just went way above and beyond on helping diagnose and repair a hard to find water shut off issue that they were on site at Island Paradise and after they were supposed to be already home. I really want to thank Emeral Bay Plumbing. They are a 10 out of 10. read more

Mike Gonzales was very helpful in getting our clog out! Very polite to everyone in the house when he arrived. Most importantly, he left the plumbing in perfect working order! read more

My tankless water heater that's only about five years old was leaking. It was like a slow leak, but it was in my garage closet. I thought it could be something quickly fixed, but it turned out that the entire unit needed replacing. They were able to get out the very next day in the morning. The plumber, Austin was very nice and thorough. He was great at explaining his recommendations and the differences in the brands. He also was knowledgeable about the various warranties for the tankless water heaters as well as his service. I found him to be friendly and timely. He also provided great communication in regards to when he could obtain the recommended tankless water heater and when he would be out to install it the next day. Overall, I'm very satisfied with their service and my interaction with Austin. He was very helpful in helping me move some items. He also left the work area cleaned and disposed of the old water heater. The old water heater installation was very unorganized so he did put the pipes and everything back on the wall and left them better than they were before. It took him about two hours to install the new tankless water heater. If I have another issue, I will certainly reach out to Emerald Bay Plumbing as I feel like Austin provided good advice and seemed to Reflect a trustworthy spirit of this business. read more

Thank you Emerald Bay Plumbing! Service Tech Mike Gonzales was such a pleasure to work with. He worked with my schedule and certainly knows his stuff! Will refer and use your company again! read more

Completely unprofessional company, employees are constantly on their phone. Took an additional two hours to get the job done. Joey was rude and reeked of marijuana. read more

We can't say enough about what a fantastic plumbing service technician and person Bobby is. He has handled a variety of plumbing jobs for us over the last several weeks. His expertise and knowledge gained from his many years of experience in plumbing have made it possible for him to recommend options and then do excellent quality work in each of the jobs he has done for us. We have come to know Bobby as more than a very talented plumbing service technician - he is also a very good, honest, and considerate person. Given our experience with the exceptional service we've had with them, we highly recommend Emerald Bay Plumbing and especially Bobby. read more

I needed a water heater recirculation pump replaced. They replied promptly (within 24 hrs. for a non-emergency situation). The job was well done; however, it was quite expensive. It's easy to find retail material costs online. Given they purchase wholesale, the markup was excessive. The plumber labor rate was approaching $200 per hour. That's crazy high. Look elseware. read more

Overall I would go elsewhere. They overcharge. In one breath they say they don't charge man hours but when you question the charges they talk man hours charged. Discrepancies all over the place. Minimum charge is 700.00!!!!! Regardless if they are there an hour or three. Be prepared if you choose this establishment. Very unfortunate when you try to support local businesses people are you get taken advantage of in the process. Never again, the company will take their business elsewhere. read more

Takes care of the problem and VERY nice plumbers. Prices are not excessive like other places, but I am so happy I can rest easy they are such good plumbers! Won't use anyone else. read more

Service tech Doug called before 7 AM requesting photos of the two toilets so he could pickup the parts and have them installed when he arrived. He only changed out the two flappers which anyone could do inn5 minutes. He didn't replace the main water valves units and after he left we noticed it was bubbling and making weird noises. It took forever to refill the bowl. Today we were unable to agree on a time for another tech to come out. The service scheduler (April) was very rude and arrogant to my 77 year old wife and grandmother. She was yelling over the phone and my wife asked her to just tone it down a little. SHE SAID GET SOME OTHER COMPANY AND HUNG UP ON MY WIFE! We just do the work ourselves I guess now. read more

Requested new dishwasher installation and said not in a hurry. Call back said plumber would be out between 11am and 3pm the next day. Michael arrived before 11am and installation was excellent. Upon hookup, Michael noticed leak from valve when water turned on. Time to replace with new 1/4 turn valve. Michael informed me of techniques as he proceeded. Work was value priced. read more

Wow I needed help with a toilet valve for insurance purposes and Joey came out and helped so efficiently that I was in awe. He also pointed out some items other people fix that could be improved upon.. from now on I'm calling Emerald Bay Plumbing! read more

Had them out and ran into an issue. Wish I would have reached out sooner, Jack didn't waste anytime getting in touch, they could have easily tried to blame me or just ignored me, I wasn't the kindest. Sorry I assumed you're like everyone else out for themselves. It's been a crazy year for us all. But when things come up you wanna be dealing w people that take accountability. Those people are rare especially these days. Again, Thank you!!! read more

Joe came and fixed the leak in the bathroom. Honest, reliable, professional. He also ordered some parts for the shower. All 100 Gold Starts experience. read more

The came immediately to a very serious problem that we had. The bill was very fair. Will definitely use them again. read more

I called Emerald Bay after a relative stying in our vacation home had a plumbing problem (badly backed up sink) and was told by a different company that the problem was going to require opening the walls. We called Emerald Bay and they came out the next day,. I was expecting a similar diagnosis along with a huge bill. The problem was resolved in 20 minutes with no fuss and a very reasonable charge. They'll stay on my list of who to call! read more

Very friendly on the phone when I made an appointment, showed up on time and notified me before they came. The plumber John did great work and was friendly... Also friendly with my dog which made my dogs day! LOL They are a bit pricey, but just to get something done in Destin is enough said. I will use them again but maybe get a scope of work and quote up front. read more

We have had terrible experience with plumbers in the area until we found Emerald Bay Plumbing. We replaced our countertops and our contractor recommended Emerald Bay. They were responsive and the cleanliness and quality of their work was excellent. Appointments were confirmed at time of booking and the day prior to arrival. Chuck did a terrific job and meticulously cleaned every work area. Highly recommend. read more

The company moved quickly to quote a fairly extensive job to change out plumbing in my house. Work was completed on time and the staff was friendly. A few leaks occurred which damaged some dry wall after the install. However, the owner personally emailed me and agreed to pay for damages that were a result of their work and was very professional in negotiation. I would definitely do business with them again. read more

Prompt efficient service. They are able to problem solve a leak for me. They also was part of a remodeling crew that redid our kitchen. Highly recommend read more

They did a major project on my house. Had to cut the floor up and replace the cast iron pipe. Doug knocked himself out. What a nice guy. The bid seemed high until I saw what was involved. They did a fantastic job. I would definitely call them if I ever need another plumber. Wonderful people. read more

Showed up wearing masks, very curious around us, changed out the hot water heater quickly, cleaned up the mess like never here. Would definitely use them again read more

Joe and Jack were great!!! They cleared my sewer quickly. I will always use Emerald Bay Plumbing.

I was bummed I had to wait 2 days to get an appointment, but they're so busy because they're so good! I'm very happy with their service. The communication was great with the office and the worker who came out. I had a leak in my backyard and it took less than 2 hours to fix. There weren't any price surprises and no messes left behind. I will definitely use this company for any future plumbing issues. read more

Good business. They got somebody out pretty quick to deal with our problem and the technician really knew his stuff. Lacking one star because I thought hourly labor rate was a bit high. But you probably get what you pay for. read more

I used Emerald Bay Plumbing to replace our old kitching pipes during our kitchen remodel, install our sink/disposal and fix a broken toilet. They were always on time, quick to respond to emails/phone calls and very professional. They did excellent work in my opionion too. They had to work with my A/C company in order to run the pipes under the house without interfering with the down draft tubing and did so with no issues or complaints. The only reason why I am giving four stars is because they were not going to install a Studdard vent at my sink after replacing some piping and discontinuing the old pipes. I had another contractor point it out to me but Emerald Bay said that they werent planning on installing one. I then spoke with the inspector who confirmed that I had to have one in order to pass final inspection. After I told my plumber, Emerald Bay Plumbing installed one without a problem but I just think they should have known that before inspections. Overall though, I would definitely use them again. read more