We hired Paradise Home Services through The Home Depot to replace our water heater. During installation, the technician discovered the heating element on the brand-new unit was leaking. He attempted to fix it, said it was repaired, and then left our home. Before leaving, he also gave us written instructions on what to do if the water heater started leaking again. About 13 minutes after he left, the entire unit began leaking heavily and flooded our laundry room and garage. A technician should never leave a home with a newly installed unit that was already leaking during installation. If the unit was defective, it should have been replaced or shut off before leaving. The flooding required professional remediation and repairs. The company's insurance carrier ultimately accepted liability and paid for the damage, but the situation should never have happened in the first place. We also requested installation documentation during the claim process and had difficulty obtaining it. Very disappointing experience. read more

We just had some significant duct work and repair to our AC system. Ryan, Matt B. and Caleb diligently completed a difficult job. They were prompt, knowledgeable and personable. They also were conscientious in their clean-up. I would recommend the company. We've also used them multiple times for plumbing work and repair issues and have always been pleased with their service. read more

We called Paradise for A/C problems. They were scheduled to come the next day but we got a ca that there was a cancellation and they were there that afternoon. Offered options to repair existing (aging) unit or replace. We went with replacement. The price was comparable to other quotes we got and the were the next morning with the new unit and the enjoy was done by 1:00 that afternoon. Unit works great!!! read more

Two guys showed up to give the quote. Then the quote was double the highest quote I received.

We cannot say enough good things about Paradise Home Services!! We've twice called with a pipe leak and they promptly sent an excellent plumber each time. Knowledgeable, skilled, tidy, courteous, and very reasonable cost. We will definitely use them again if the need ever arises. read more

Two years later update! The lift pump failed and died unfortunately. I called Paradise and they were awesome again and sent out Adam to help me. He did all the diagnostics to verify that the pump had indeed failed on its own and that there were no issues with the system or power outside of it. The pump was still under manufacture warranty so the checks were necessary. He got me fixed up in a shift and we are good to go now with no issues to report. Very thankful for the Paradise team & Adam for it all. read more

Paradise Home Services - Dead pump - Plumbing Near Me - Navarre, Florida

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When our a/c stopped working, I called Paradise Home Services. They were at my house within an hour and fixed the problem at a reasonable price. I could not be more pleased with this company. They are clearly a FIVE-STAR problem-solving operation. read more

I have used their services multiple times and a couple times after hours. Paradise has been nothing but great. The response time is excellent. Very professional and everyone that I've dealt with knows their job. I can't express how happy I am with the quality, professionalism & service. You will not be disappointed if you ever need service from them. To the entire staff.. my thanks to you.. much appreciated read more

Misdiagnosed issue with sewer grinder leak. Did extremely minor surface excavation, gave up on finding the actual leak, then just made up a problem location. Quoted over $3000 to replace the pipe going from my house to the grinder. Recommended also replacing the sewer grinder for an additional $5000. Had Air Design Systems come give a second quote. They did deeper excavation and found the exact point of the leak which was the pipe leading from the grinder to the sewer. The pipe had shifted and needed a offset so the pressure would not break it again. Air Design Systems fixed the leak and added the offset for $800 total (charging by the hour for labor + parts). Paradise is a company whose business model is to attract customers with flashy branding, upsell them on service they dont need, then charge them out the ass for it. So glad I got a second quote. In my opinion, only choose Paradise if you like burning money. read more

Free estimate, on time, professional, they explained everything before we decided to do installation, gave us a military discount which we really appreciated. Fair pricing and did a great job! I highly recommend this company. Our technician's were Thomas and Aaron read more

Paradise Home Services - New hands-free faucet. - Plumbing Near Me - Navarre, Florida

Called for cold air constantly blowing while heating, and system constantly runs. Nick came out said everything checks normal. Said the issue I'm having is normal. Normal? He didn't do any diagnostics with temperature sensor or anything. He saw a little bit corrosion on the capacitor and gave me a quote of $160. Has nothing to do with the problem. Charged me $69 and called it a day. Issue is still there nothing changed read more

My first encounter with Paradise Home Services was to have them replace my leaking water heater. They did it promptly, on a reasonable quote and cleaned up after they worked. A beautiful job. Since they did such a good job on the water heater, I got a quote from them on my heat pump. They were extremely competitive and informative about my selections and choices. Two outstanding and upstanding men, Steven and Matt F, did a great installation job ,promptly and on budget. Their office staff was always courteous and the phone answered promptly each time I called. I heartily recommend them for any of your HVAC and plumbing needs. read more

Paradise Home Services - Plumbing Near Me - Navarre, Florida

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I had the free AC tune up and I am suspicious of what was done. The tech came in and I showed him the inside AC unit. He put his hand inside the door then all of a sudden my thermostat wasn't working and it was working just fine, even after he arrived. The screen on the thermostat went blank only after he messed with something inside of the unit. I was so surprised and it const me $295 to replace it. It is just fishy that it worked til after he got at my house and messed with something in the unit. I, unfortunately, won't have them back at my house. read more

This Company came to my house to replace a two ton unit they installed a 1 ton instead after months of back and forth the finally replaced it with the correct unit they came back to fix a leak and in the process they shut off my water heater and try to sale me a new one for over $3000 my water heater is fine I called the gas company who told me all I needed was to turn on the pilot I was with out hot water for 4 days they didn't care that I had toddlers in the house all they wanted was to sale me a water heater. They're dirty and sloppy they had the nerves to come back and wanted to take pictures of the sloppy job they did but not with out my son having to babysit them making sure they didn't destroy or tampered with anything else? read more

Just got a Moen faucet installed. Technician was early, professional and fast. Stuck to the quote with no surprises. Definitely will use the again. read more

As others have noted, the professionalism of this organization is top notch. I called for a suspected failed toilet on a 30 year old house I had recently bought on a Friday. I had recently relocated to the area from a 90 year old historic property out of state, so from my prior experience I expected a full rip and replace (toilet, wax ring and flange cutout and replacement) was needed. The lady who took my call apologized that they couldn't get out until Saturday. Inspection confirmed my expectations and estimate was done while onsite. Materials were sourced on Monday (while I had my wife out for her periodic chemotherapy infusion) and work was completed on Tuesday. The installation technician did top notch work and left the jobsite cleaner than he found it. My only reason for only four stars is cost. I was able to identify and source the materials used for the job. Markup on materials was about 50% and the labor rate was somewhere between $175-200 per hour. Net-Net: If you need it done first time right by professionals, this is your team. But expect to pay top $$$ for the service levels they provide. read more

This business came highly recommended by multiple friends. We had a pipe with a pinhole leak in our master bedroom wall, which consequently flooded a good portion of our bedroom. I called them, and they squeezed us in the very next day. The plumber, Michael, was extremely personable and knowledgeable. He explained everything that he did and why, and had the pipe cut and replaced in an hour. The replaced piping also came with a 1 year warranty. Being a mostly DIY guy, I really appreciated the fact that Michael patiently walked me through what he did, and answered all my questions. Furthermore, I was able to rent an industrial dehumidifier from them at a reasonable price. They also sent out a remediation tech, who checked on the drywall and flooring. In the busy age we live in, between work, kids and social lives, it's a good peace of mind knowing that a business does everything in its power to take care of the customer. Highly recommend them! read more

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Reliable which in this area is an absolute Godsend! They show up when they say they will or if running late due to another project taking longer you'll be informed. That's more than 1/2 the battle w/ any contractor work. Diagnose correct every time. Why not 5 stars? They're expensive, very expensive. But in a town full of unreliable and incompetent contractors they can afford to be. They have been and always will be my 1st call for any plumbing issue. Competent and knowledgeable is how I'd describe my two experiences with them so far (and of course the almighty reliable). It'll hurt your wallet but these guys and gals get it done right w/ the least amount of hassle to the homeowner. Highly recommend! Penned by Tamara L. read more

The technician expected me to pay a dispatch fee of $80 after I was told by the receptionist that the quote was free of charge. It left a bad first impression of this company and I decided to take my business else where. read more

I was so pleased with Paradise! They went above and beyond to take care of my home. I had a leak from an upstairs shower, and Thomas came the day I called and even had the parts needed for the repair! He was professional and got the job done. I will definitely call Paradise for all my future needs! read more

WOW- this company rocks! Started with my call to Megan- so friendly listen to my problem assured me she would send help. Thomas and Preston arrived to fix broken pipe and replaced my 14 yr old water heater. Both very professional young men who worked well as a team. Very respectful of each other and me. They worked hard in my hot attic mid day to complete the job even sweeping up after themselves. Thank you Paridise Plumbing. I highly recommend this company. read more

Can't say enough good things about Lance, the technician that fixed our AC. He was extremely kind, professional, and got our unit working within 30 minutes. We had a toilet fixed with them as well and had great service. Good prices, great work and awesome people. 10/10 recommend. read more

1* for pricing compared to others way cheaper......2*for work they say they can do before they arrive...1* for charging $49.99 fee for just showing up for qoute... 4* for timliness read more

After calling Worthmann yesterday to fix our toilet not flushing properly & various failed attempts to clear the blockage, he returned today to take out our toilet & deal with the blockage from that point. When he took the toilet out the flange broke. He said it was already broken but in fact if it had been broken the toilet would have rocked or leaked---it had never rocked or leaked before. They were going to charge $525 for getting our toilet running again. But then a broken flange after the toilet removal, now the price went up to $800. So instead he put a metal brace to secure the existing flange & charged $175 plus $525 with a total cost of $700. I wouldn't call this company ever again. Not a good experience & I feel like It was a rip-off. read more

I called Paradise on July 22, 2023, and explained I had a bathtub faucet that doesn't shut off completely. I said I'm pretty sure it may need the stem replaced or the rubber gasket to the stem replaced. I was told no problem; we will have a tech come out take care of it for you. Come to find out when the tech showed up, I was informed my 3-handle unit was failing and they recommended, and I quote, "Recommend replacing valve in wall with modern unit. Valve is located on exterior wall, no access to valve without removing shower unit. Replacing valve will necessitate replacing tub/shower as well". I kindly asked the tech if he could just replace the cold-water stem to fix the leak, at this time? I was told he could not work on after-market plumbing. Obviously, I said no thanks to a completely new shower/tub. I stood in awe, how this simple plumbing issue could have been resolved by simply replacing a .50 cent gasket or a $5 valve stem however, nothing was done, even though I had told the tech I'm expecting guest at my home the next day. I immediately contacted a local plumber (he inspected the same stem and determined that only the rubber gasket needed to be replaced), complete job was done by the plumber, within 10 minutes. It's apparent, Paradise doesn't have the homeowner's interest but, is only concerned on getting the most money out of the homeowner by trying to do unnecessary repairs. I've dealt with multiple plumbing services over my years and have never experienced anything as crazy as this. This is the first time I felt the need to share and post a review, so you don't have to waste your time and money. I can attest that everything I stated is accurate and true! read more

I highly do not recommend this company. I was deployed overseas, and my wife encountered a problem with the water line. She contacted Paradise Home Services to come to our home to check it out. They quoted her a 69.00 fee just to come out. Most companies if you get them to do the work that fee is normally taken off. Not with this one. The guy told her there was a leak in one of the pipes on the side of our home. I was deployed, therefore she could not contact me at that moment to talk it over with me. The guy quoted her over 500.00 to replace a tiny piece of pipe with 2 couplings. The parts were maybe 10.00, if that much. So, where does the over 500.00 bill come from. Another thing they do also is the bill is not itemized, that's another trick that they use too. This company took advantage of a female, that did not have a clue. I am beside myself with anger over this situation. If I would have been stateside, this would not have ever happened. STAY AWAY FROM THIS COMPANY!! read more

I noticed the paint sagging on the dry wall around my shower and suspected I had a leak. I knew exactly who to call. The great professionals at Paradise Home Services had helped me 9 months ago on a different plumbing issue. Within 20 minutes of my call, Thomas was diagnosing and fixing the source of the leak. 30 minutes later, Justus was on the scene and providing options to remove the moisture and repair the drywall! Throughout the process, the paradise professionals were very communicative and transparent while always showing up at the exact time we coordinated. Do yourself a favor and sign up for their membership, I did 9 months ago and glad I did! read more

Paid them to replace main water line on Jan. 29 , 2021 today April 27, 2021 it is STILL NOT FINISHED. The plumber tells me he can not finish it until the county inspects it, the county tells me they never even applied for the inspection and the office tells me there is no need for the inspection. I have told them all I wanted the county to inspect it and I still have a ditch in my front yard. RUN FROM THIS COMPANY!!!! read more