Shout Out to Extreme Heating and Cooling. Rob (Owner), Austin, and their sub contract guy, John, were all outstanding. In every regard, thorough, professional, personable and fair pricing. There are some companies, who for me, become the Gold Standard. They met that bar. This is going to be long, because I'm going to describe how they met that bar.
I had a full AC replacement yesterday, Bosch 3T, complete with 'Air Scrubber' and full duct cleaning.
I had a major repair done last year, which bought me time to become ready. So, I've known for a while it was nearing time. (Can't complain. The Carrier unit that came out was put in service in 2004. It was definitely time. )
It's the season. While I had already been working on following up on a decided on estimate, my carrier decided it was on its last leg, struggling to keep up w even 75 outside. Ok, time. She went belly up. Yup. And my planned on guy was already getting backed up w jobs. So, I called Rob, for a '2nd opinion '. His schedule was getting full too. Even so, he offered to come by, after routine business hours. I def agreed, knowing it was time. He and Austin cane by at 7pm. We discussed different units, including the one I had decided on. I said convince me, why should I do xxx instead. He knew his stuff, strongly. The warranty on that one sold me. We agreed, contracted, deposit paid. This was Tues a week ago. Then I ended up changing my mind, wanted the bosch that I got. Called him Thursday. We were scheduled for the install Fri, the next day. We discussed, I decided on the Bosch, and he had rework to do. Cancel the purchase he had made, obtain the Bosch. This man, didn't bat an eye. He clearly stated that the most important thing was that I would be satisfied with the decision. We made the change, one part was out of area, could get here by this past Tues. We scheduled it for Wed, yesterday. That part mattered to me a lot. Above and Beyond Customer Service. During the estimate, he said 'here is the upsell, if interested' .We discussed the duct cleaning. I had been thinking about that anyway, especially since my lungs are compromised. I appreciated the labeling it for what it was, offered, with no pressure, no misrepresentation. That, to me, goes to integrity and again, good old fashioned true Customer Service. We also had discussed the different types of installed air scrubber/ purifier.
They arrived earlier than expected, Rob worked inside, Austin outside, and John, throughout the house, attic for the ducts work. They kept me fully informed on estimates, arrivals, and really any question I had. Thank You Guys!
Because my lungs are compromised, and I get short of breath on exertion, they moved a few things out of the way to allow for entry and exits. I have 2 dogs (kept them on leash for the duration. All 3 were kind to my pups too. Again, above and beyond.
Of course, cleared the mess.
So, there ya have it. Wonderful Customer Service, of course expert skill, personable, professional, genuine and fair priced. The full package. Not always available these days. I would Absolutely do business with them again, and highly recommend them to dear friends.
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