T-Mobile

2.3 (3 reviews)

Mobile Phones, Telecommunications, Electronics

Closed • 10:00 am - 8:00 pm

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T-Mobile - Mobile Phones Near Me - Ft Walton Beach, Florida

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Nora F.

3 months ago

To be clear; this comment is meant for the T-Mobile on the Mary Esther Cutoff. I make regular monthly visits to T-Mobile, to pay on my pre-pay connection account. Here's the thing, don't treat a customer of more than 15 years like they're senile; especially a senior citizen. I use both the Mary Esther store and the one on Eglin Pkwy. Yesterday, I was near the Mary Esther store and decided to pay ahead of my due date. Entering, I saw that there were several employees, and I was approached almost immediately by a young female. I explained the purpose of my visit and had phone number and cash in hand. As she is entering information on her pad, she asks me if I know the account pin number. I rattled off the number, and got a look and a "no, pins have to have six numbers". I repeated my number, and she (still with that look on her face) repeats it back twice, like I still made a mistake. Instantly my brain was thinking; I may be old, but I'm not senile. I considered her attitude rude and left the store. I would not have been so quick to leave, if this had been the first time that this has happened, but it has happened a few times. Would it have been so difficult for her to accept my knowledge of MY pin and just punch in the numbers that I gave her, to see if it would work? Wouldn't that have been a more client friendly way to handle this? Here's one for you Mary Esther T-Mobile... while I have had "one" similar event happen at the Eglin Pkwy store; they were never rude. Bryan (I think that's his name) has joked about me being with T-Mobile for a long time. Hint: Not all accounts have an abundance of numbers. If the Mary Esther store was my only option; I'd go back to Verizon. Try a bit of customer appreciation, T-Mobile. I may not be a thousand dollar client, but I am a client. read more

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Yejo R.

111

8 years ago

45 mins waiting and could see employees coming and out but not servicing. They had 3 people then two. They should help and then when slow go on breaks. We had two people in front of us and it took us 45 mins waiting. Sorry but that is bad customer service. read more

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Connor H.

114

9 years ago

Great experience! Great deal on two new phones! Did the ATT to TMobile and couldn't be happier. The only downfall is horrible service where we live. read more

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More info about T-Mobile

413 Mary Esther Cut Off
Ft Walton Beach, FL 32548
Directions
(850) 864-4367
Call Now
Visit Website
https://www.t-mobile.com

Payment methods

Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

Other Amenities

Is T-Mobile wheelchair accessible?

Yes, T-Mobile is wheelchair accessible.

From the Business

Specialties

Visit the T-Mobile store in Ft Walton Beach and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 413 Mary Esther Cut Off can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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This guy, is one of the most easy going persons you will ever meet. Not only does he listen to…read morewhat you need but he listens to what you want. He does what he says he will do and more. If you have any questions on anything he does, he will answer in a way that even the most technologically challenged person, like me, can understand. I'm really glad he could help me out and he will be my 1st call the next time I need help. Great guy! Give him a call. K.Raley

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Great work and fast service! My poor phone took a long fall and suffered quite a bit of screen…read moredamage. They took it in right away and about 15 minutes later I was walking out a happy customer! I will use them for my phone accidents from now on for sure!