why did they close down ? anybody know ?? did the owner retire or change location?? appreciate any…read morehelp in this matter

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Waited for 30 minutes before being acknowledged and then proceeded to wait over an hour just to be…read moreskipped in queue. Do better. Getting help in this store is always nightmare. Loyal customer of AT&T for 8 years, Happy I switched to Verizon.

I like to thank Ken for the pleasure of trading in my and my sister's old phone for the new iPhone…read more14 Max Pro and iPhone 14 Pro, and I must say that the experience was nothing short of outstanding, thanks to the incredible service provided by Ken. From start to finish, Ken went above and beyond to ensure that our trade-in process was seamless and hassle-free! 5 star!

Amazing Service! Theresa was very informative and extremely…read morefriendly! Any questions we had, she answered them with a lot of detail and helped us navigate the new phone process So happy to have bilingual help as well! Overall, great service! Despite there being other customers, we were helped in a very orderly and timely manner Best experience I've had with cricket!

I dropped my broken phone off last monday. They told me they would order that part that day and it…read morewill get here within the normal shipping time (3-7 business days). Since Tuesday I have called and stopped by and asked the status of my phone. Tuesday they said they do not know why it wasn't delivered yet but the mail is behind because of the snow storm up north but the part should be here the next day and will be ready for pick up then. I go there the next day and was told it was on the truck and Fed Ex should be delivering it later and will be ready for pick up the next day. Thursday I called and was told it was still on the truck waiting for delivery. I asked for the tracking number and found out that they ordered it YESTERDAY and next day shipped it and it is not being shipped by FedEx but by UPS. So this WHOLE WEEK they have been lying to me!!! I stopped by to talk to the owner who took off when he heard I was coming down there to speak to him and would not answer the phone!!!WTF. He knows he sucks and is punk and a horrible business man. I finally I go there and as I walked away, my part was delivered. They fixed the part for me within 30 minutes (fast right!) but fast is not always good. The vibration piece was not put in correctly and when I brought it to their attention before leaving they said to go home and place a book on it because maybe the adhesive pulled it loose. I did that over night and that did not work. I started texting on my phone and all of a sudden the screen start wobbling and streaks across my screen of different colors and then black and gray and then my screen went blank. So they didn't put the LCD screen on correctly either!!!!!! And the notification light is off too! One good thing I can say about this place is that one of the gentlemen and female are nice and show that they care. The problem is is that they cannot order the part themselves. They have to rely on the owner to actually order the part. The owner does not care about good service. No wonder there is a sign for no refunds!

Wish I had read this first! They're also known as itech. The worst! I had security called on me by…read morethe morbidly obese sloppily dressed "customer service manager" when I went to get the battery I prepaid for installed in my phone. I lost the receipt... The "customer service manager" called security when I politely asked how I could get what I paid for or a refund... These crooks are good at taking your money. Abandon all hope all ye who try to get your phones fixed there...

I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.