Did not help with a quote, reached out multiple times via phone, yelp, facebook, nothing every…read moretime, can't give them any other rating based off never having contact with this business, but based off customer service and willingness for new prospect and business, place is lazy

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Great work and fast service! My poor phone took a long fall and suffered quite a bit of screen…read moredamage. They took it in right away and about 15 minutes later I was walking out a happy customer! I will use them for my phone accidents from now on for sure!

I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.

After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This place is great. Fixed my phone really quick. I waited there while they fixed it. Very honest…read more Didn't try to upsell me on anything. Just did what they said they were going to do and fixed my phone. Perfect. Thank you.

I had no idea what this business was about until I tried to get a battery for my laptop. I needed…read morea battery for my Apple computer. Apple directed me to Best Buy in Destin. I stopped in and was informed they didn't have batteries and would have to send the computer out to a company and it would be $89 for the shipping. They said I should try Batteries and Bulbs in Ft Walton, where we were staying. If they had batteries but couldn't put them in then Best Buy could install it for $40. I called Batteries and Bulbs and they told me that they didn't have any batteries and didn't have anyone to install them. I then tried calling a Batteries Plus and the person who answered was the one I had just talked to at Batteries and Bulbs. Ironically when she answered the phone when I called Batteries and Bulbs she answered " Batteries Plus" and I asked her if this was Batteries and Bulbs and she said yes. Not sure what that was all about but this time she directed me to uBreakiFix by Asurion. When I called to inquire if the had Apple computer batteries I reached and answering machine telling me I could set up an appointment. I hung up and drove to the store. There was nobody there at the time so I was taken care of right away. This was on a Monday and they Had my computer ready by Thursday. They sell insurance plans for $29. A month and you can use it to fix any electronic in your home. With 2 Apple laptops, iPhones, iPads, tvs etc. It sounded like a good deal. $50 was knocked off the repair price and when I said I needed a new screen protector for my iPhone they tole me with purchasing the insurance I would get it free and they put it on for me. Since I was visiting from WI and never heard of the company, I was surprised to learn they were national. It's nice to know there is a reputable electronic repair store in town.

I had my sons iPhone screen fixed at Sarges. A month later touch screen started acting up and…read morequality was horrible. It had no cracks and had not been dropped since fixed. Sarges refused to honor warranty. We then took to two other places for advice and both told us that this should of been fixed under warranty. They are dishonest and don't stand behind their service. I won't ever use them again.

Kat is amazing! My son dropped his iPhone 6s in the water at the beach while we were there…read morevacationing in Navarre. Kat was able to bring it back to life and even mailed it back to us in Dallas after the repairs. The customer support we received from Kat was second to none and she definitely went above and beyond to make sure that her customers were well taken care of. Will definitely return to Sarge's Mobile Phone Repair if we're ever in Navarre, FL again and need mobile device repair.

Amazing Service! Theresa was very informative and extremely…read morefriendly! Any questions we had, she answered them with a lot of detail and helped us navigate the new phone process So happy to have bilingual help as well! Overall, great service! Despite there being other customers, we were helped in a very orderly and timely manner Best experience I've had with cricket!

I dropped my broken phone off last monday. They told me they would order that part that day and it…read morewill get here within the normal shipping time (3-7 business days). Since Tuesday I have called and stopped by and asked the status of my phone. Tuesday they said they do not know why it wasn't delivered yet but the mail is behind because of the snow storm up north but the part should be here the next day and will be ready for pick up then. I go there the next day and was told it was on the truck and Fed Ex should be delivering it later and will be ready for pick up the next day. Thursday I called and was told it was still on the truck waiting for delivery. I asked for the tracking number and found out that they ordered it YESTERDAY and next day shipped it and it is not being shipped by FedEx but by UPS. So this WHOLE WEEK they have been lying to me!!! I stopped by to talk to the owner who took off when he heard I was coming down there to speak to him and would not answer the phone!!!WTF. He knows he sucks and is punk and a horrible business man. I finally I go there and as I walked away, my part was delivered. They fixed the part for me within 30 minutes (fast right!) but fast is not always good. The vibration piece was not put in correctly and when I brought it to their attention before leaving they said to go home and place a book on it because maybe the adhesive pulled it loose. I did that over night and that did not work. I started texting on my phone and all of a sudden the screen start wobbling and streaks across my screen of different colors and then black and gray and then my screen went blank. So they didn't put the LCD screen on correctly either!!!!!! And the notification light is off too! One good thing I can say about this place is that one of the gentlemen and female are nice and show that they care. The problem is is that they cannot order the part themselves. They have to rely on the owner to actually order the part. The owner does not care about good service. No wonder there is a sign for no refunds!

Wish I had read this first! They're also known as itech. The worst! I had security called on me by…read morethe morbidly obese sloppily dressed "customer service manager" when I went to get the battery I prepaid for installed in my phone. I lost the receipt... The "customer service manager" called security when I politely asked how I could get what I paid for or a refund... These crooks are good at taking your money. Abandon all hope all ye who try to get your phones fixed there...