I had bought a Bose soundbar a few years ago, and it never worked consistently. The Geek Squad…read morewouldn't even look at it unless I could tell whether it was an installation issue or a soundbar-not-working issue. I was really frustrated as I had no way to tell which it was. They came out the same day I called (this was huge as I'm an out-of-town property owner and have to arrange everything in advance, usually) and got my non-working Bose soundbar hooked up correctly and working for the first time in years! Right after they left I was cleaning dust bunnies from behind the electronic and the whole bunch fell down and cords got disconnected. Of course I couldn't get it working and hadn't yet photographed the correct cord setup. I called them & they came right back and patiently set it up, correctly again. Hopefully I will not have any more A/V issues but if I do, would not hesitate in calling them again.

Palm Audio Video did a great job of updating my TV and whole house sound system. The install was…read moretimely and clean even though there were a few workarounds they had to do. Also Laurel went back to meet w/ a cable co. rep to make sure that everything worked. Stuck to the original estimate even though it was more work that she originally estimated. I would not hesitate to use them again and give them my highest recommendation. Great work, big thanks!

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

Took my I-Pad in on a Monday for a screen replacement. Was told by Brian that they were his least…read morefavorite things to do, okay why did he point that out? He told me over the phone it would be $149. Then wanted to charge me $165 in person. When I mentioned what he said he honored the $149. Then he said he had to order the new screen and it would take a day or two to come in. He said he would call me Thursday or Friday. I made sure to point out I was anxious to get it back as I am a musician and have 300+ songs stored on it. On Friday afternoon I called him after hearing nothing. Brian was rude and said I told you we were backed up and it wouldn't be till Monday or Tuesday (That is not what he said). He continued to say you can come get it and I'll refund your money if you prefer. He was rude and short. I just wanted him to do what he said he could do. Six days later again I call him after hearing nothing. He said did you get my message on Wednesday (I had no message). He then said it would be ready Thursday afternoon by the time my wife gets there. When she arrived he told her it needed an additional part it needed to again be ordered and would be ready Friday or at the latest Monday. I called on Monday and left a message. Then my wife called and was told Brian was off that day and it would be ready Tuesday. Finally on Tuesday Brian called and said it was ready. 15 days of miscommunication and run around. Now my camera doesn't work when I reverse it. Half the screen is blacked out. After two weeks the home button quit working! What a joke. No way will I take it back. I found Brian to be arrogant and rude and a bit full of himself. Absolutely terrible communication and customer service. No apology for anything but rather he blamed me for the way I broke it. I regret that I didn't just buy a new one. I would never use this business again.

Excellent service! Got my iMac fixed by these guys and beyond happy with the price and work and…read morecleanliness when I got it back! Got it figured out the next day after dropping it off also they finished the work super quick a day earlier than what they said. Got it back hours after they diagnosed it! I Highly recommend this crew

Best computer repair experience I've ever had. They removed a lot of water damage from my Macbook…read moreAir, and replaced the failing battery for a very reasonable price. The computer worked great after that except the new battery wouldn't charge, so I brought it back in. They replaced it again and also replaced the I/O board, all in an effort to determine the cause of the problem and all considered warranty repair so there was no cost. Finally, when it still wouldn't charge they explained it was likely the logic board which is a very expensive repair. They said they could replace it, but given the cost, it's better to invest in a new laptop which was a really honest recommendation. But they salvaged the Macbook Air. Considering how much water was spilled on it, coming away with only a very slowly-charging battery is about as fortunate as it can get. All in all, they were very thorough, honest and the amount of time they spent trying to repair my Macbook Air was much appreciated, since a lot of the labor and parts were warranty. They called me regularly to update me on the job before replacing any part and making a recommendation. I'd bring any computer you need fixed to this location. They also offer military discounts. Although I didn't need it, they also do data recovery. Definitely deal with these guys before you send your computer in for service.

I was passing through here for vacation with crack i-Phone and they sayd they can't fix it eventhou…read moretheir website say they're "authorized". I know they just DON'T WANT TO FIX IT, probably because they descriminate, idk... Glad I don't like in this brain dead city. In Cleveland, there's dozens of places to get your phone fixed.

Had very good experience with John at The Phone Doctor. He was very patient with my wife and I,…read moresince we are both Technically Changled. She had to buy a new phone because of the new 5G program. John was able to transfer "all" to her new phone and spent time helping her motor around her new phone. Recommend everyone with cell phone problems. stop in John would be pleased to assist. Warren and Norene Navarre

Great fast service in a convenient location. Drop off service. I was provided an estimated time…read morefor pick up and the phone was ready when I returned as promised. Couldn't ask for an easier, expedient transaction. I will gladly support this local businessman should I drop my phone again......ouch.

why did they close down ? anybody know ?? did the owner retire or change location?? appreciate any…read morehelp in this matter

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Have called numerous times no one answered and I have left numerous messages with no return calls…read morefrom Sound Solutions don't know how good their customer service would be but not answering or not returning calls is a bad indication.

If anyone has a Subaru with speakers that have static call Frank. I now have perfect sound and no…read morestatic. Frank is the best and extremely knowledgeable. Highly recommend.

I brought my MacBook Air in after it was stuck on a black safe start screen. I tried everything to…read moretroubleshoot myself with no luck. I was happy to get my laptop back the same day, even though the files had to be wiped. The price was fair and work was excellent!

We had used them before. They were quick and we were charged very little. Recently, my laptop would…read morenot turn on so I ran it up there. He looked at it right away, did a couple things and turned it on. I guess my brand of laptop doesn't like sleep mode. He explained about closing it before it is completely off. Not good. He charged me NOTHING. He didn't have to do that. But I was extremely thankful!