AVOID AT ALL COST!!!! Have had Mediacom for 2 years now and service is constantly out, constantly slow and not reliable at all! if you're lucky enough to have other options in your area then go that route!!!!!! read more

Tammy was extremely helpful with the questions that I asked! she is always prompt to answer the phone and goes out of her way to go above and beyond read more

over 2 hours late for my appointment that they made. This is a reconnect after I tried AT&T. Maybe I should just stay with AT&Ts bad internet at least they were on time!! So sorry , just found out that the appointment is tomorrow! Old people!! read more

They have made approx 50 visits in the last 8 years. And had to make over 300 calls to get an installer to physically come to my property. Lots and lots of "falling through the cracks" type excuses. Lots and lots of "even though its because of our equipment we will need to charge you" type attitude. All in all inept, no follow through. Relies on a sub standard AI chatbot for customer service. Then you get thrown in the abyss with false hope. I would say if you dont actually need internet service and like to waste time and money, go for it! read more

I want to preface this review with I am not a customer of Mediacom, but I had a horrible experience with their customer service. My husband and I live in an HOA here in Milton and Mediacom it seems never told our HOA that they would be digging up half the neighborhoods yards. I'm assuming they got permission from the city, but the people in our HOA were still very confused and neighbors of mine were upset, as was I. Guys just out here digging up our yards with no notice, no nothing. I called the customer service number registered to the local office and spoke to a woman by the name of Teresa. She was nice at first, but upon asking if she could give any information on this event, she couldn't and proceeded to tell me she gets phone calls from 20 different states. I told her I had no idea what that had to do with my question, and asked if there was someone she could send me to or if there was anyone I could speak to that could. She told me no, and that was why she was telling me she speaks to 20 different states, she had no idea. She proceeded to be rude and hung up the phone on me. Now I understand she may not have information, but she definitely could have been better about finding something out, maybe offering up a local number to call, something but no. So if I ever thought about having Mediacom, I won't now. Between unannounced displacement of my yard and that of many others and beyond rude customer service, I'll stick to ATT. read more

rarely does a week go by without their service dropping. they are constantly performing " maintenance" on their lines, and if you work at home, you are going to have a problem. read more

Pricing for initial sign up is not clear at all. Paying $75 a month for their highest package just so I could go unlimited and while the service, when it's working, isn't the worst the outages are constant. I don't know if lines are getting cut or if their wiring simply cannot hold up to the area, but it's always an issue with my area having an outage or my eero system need an update so my service slows down. I've got notifications on and I'm not notified when the service shuts down or when the devices need an update. The only way I get notified is my house just suddenly stops working. I'm not giving one star because for the week it comes back it works alright and my download speeds are fairly good, but if there were some comparable service available where I'm at I would switch. read more

It's a pretty good company. I was kinda concerned at first because never dealt with the before. I'm use to spectrum. But overall I like them though. read more

I had the worst experience trying to get support from Mediacom via phone. We have a condo in Florida that needs to get the modem swapped out. Unfortunately the agent wasn't the most polite and couldn't pull up my account even though I had the address and the account number. i have had support before without a problem, and now this agent says my address does not exist. When I asked to speak to his manager he said he couldn't get his manager because my address doesn't exist. I don't even know what to do or who to speak to. The agent kept saying this is part of their process. Unbelievably bad. Just like the previous review I got bounced around big time. read more

Their prices are much too high for the services provided. My internet has a usage cap, then I am charged for the overages. At $189 per month it should be unlimited. Each time I connect to the internet, I get a message that my internet is insecure. However, no one in Mediacom customer service can tell me why. I'd give them a negative one if I could. Unfortunately, they are the only service provider for my address. read more

As the only Cable TV provider in my area, Mediacom certainly exerts their own agenda rather than considering their customers. I pay for the ACC network but Mediacom made a corporate decision to Not allow customers with the ACC network to stream ACC games thru ESPN plus! This is ridiculous--I plan on cutting the cable cord and find a streaming app....so disappointed! read more

If I could give a negative review I would! Let just say here lately I've paid for no internet more than I've paid for working internet! This company is the absolute worst! I would love to write a positive review bc something needs to be positive in our lives. Well it's not mediacom. The have intermittent internet at best. In the last 3 weeks the internet has gone out no less than 10 times a day with about 15 mins in between sometimes upto an hour. My SO works from home and this is a condition for him to work from home. This is unacceptable especially with the monthly price being as much as it is worth shoty service at best! DO BETTER! I've lost all faith in their service ability! read more

I have been trying to establish Internet service for almost 17 days with mediacom at a new home. I have spoken with 8 separate employees over this period, I've asked to speak to a manager and been told they are on the phone and will call me back. I have yet to receive a call. Their "engineers" are now saying my area is unserviceable despite my next door neighbor 30 feet away having service. I used to think AT&T had the worst customer service, but Mediacom has gone above and beyond to prove that they care less about customers than any other provider. read more

Straight trash. Can't keep services up with ongoing complaints at all. They need to be bought out by someone who can monitor better and come to resolutions for the problems you've complained about. All I get is" they can't find the problem." Internet has been having issues for weeks now. read more

They gave me a handwritten receipt in Gulf Breeze when I returned the modem. I asked for termination 3 weeks ago. Just got a bill. I have no modem. I requested disconnect. Scam!!! Using everyone's money to draw interest. Billing me for no service....scam. I had att hooked up. Terrible reception. Go with ATT. Mediacom sucks! read more

If I could, I would rate a 0. If you're looking to use this company for a business, ... just don't. Worst experience, in my whole life with a company like this. We have been dealing with the same issues for almost 6 months! And not 1 issue has been resolved. I sent numerous complaints (that are legit complaints, serious issues on top of that) and was told we would probably have to still pay the LARGEST termination fee. Even with proof of false information promised to our business. They scammed us into spending more and more money to "solve all our issues" and here we are... money down the drain, and still no issues resolved. I don't know, but I've never dealt with a company that really just doesn't care about your serious issues and one of the worst customer service experiences I have ever dealt with, and I've been doing this for a long time with my companies and dealing with all sorts of internet companies. The only good thing that came out of these past 6 months with this company, is I got paid Over Time by my company, for staying super late multiple times dealing with their horrible service. But I guess I shouldn't be too surprised, considering all the bad reviews this company has along with their own technicians whining and complaining about the company they work for.. while on the job... or the fact that third party contractors don't even like working on their behalf.. Super sad and disappointing. They made our super exciting experience with our business, miserable and overly tiring. *** edit *** I clearly see why they want to scam people and keep term fees when they are CLEARLY in the wrong. Hundreds of reviews... and their average score is a 1.... They need that scam money hahah!! That's pretty sad and pathetic. What a horrible way to run a business! I'm almost embarrassed for them! read more

Their service is alway out every couple days it's seems . Paying for service without getting service !! I wish there's other internet company in the area but there's none . read more

Have had MediaCom for internet and phone service for 3+ years. We loose service multiple times a day. Service rep. comes and says he found a loose wire and "all is good". Lost connections continue. Also: internet speed is very slow, even when they tell me I have the fastest they have. Waiting on a better ISP. read more

At least 2x a week, if not more, we lose transmission for Med. Not only do we lose trans., it is off for @ 3-4 hrs. This is unbelievable!!! Then, on top of this terrible service, they have the gaul to present that T-Vad!!!! If I we they, I would hang my head in shame. Dion't buy this VERY EXPENSIVE service. There are so many better services out there. read more

Nothing has changed, I'm stuck with this internet now. Paid $150 and was installed on Thursday (06/20), and here it is on 06/24. I received a xumo and eero360. This morning turned on TV and bingo internet is out. Needless to say, I was pretty irate. I had Mediacom years before and nothing has changed. I just thought that I would give them another chance. So, I called tech support and talking to a wall would have been better. The tech was rude and hung up on me. Yes, I was firm with him but for good reason. Get ready to get bounced around if you have or plan to get it. He stated that they are not trained for xumo and I would have to call or get on the website to fix the problem. Now! You mean to tell me that your offering a a product that you have no clue about how it works? How pathetic is that? Here is the kicker, I'm paying $10 a month for extra tech support . Save yourself the stress and anxiety, find another internet provider. Mediacom is useless. read more

Service is constantly going in and out and bill is outrageous to get halfway decent internet. Every time you call to get a better deal you are told there are no promotions and offer to give you a 20.00 credit. I dont understand how a little rain or wind effects the service as much as it does, it's cable, nor dish!! Internet is very unreliable if you are using them for work purposes! I do t have a choice and have to stick with this garbage service because At&t doesn't have high speed in my area. I will change the minute something else becomes available. read more

Another outage. This happens frequently, at least two to three times a month and usually on weekends. Service has been out all day yesterday and still out this morning. There was a good run for the month of October and I thought they were getting their act together, but now it's just out for the unforeseen future according to the message when I called. So weird, didn't even have issues during the last hurricane so ‍ And they are the only game in my area so no choice and have to pay for crappy inconsistent service that goes out randomly and at the worst times read more

If you can choose someone else. They cut our line to the house and said it would be a week before they would send someone back to fix it. But were happy to discontinue service that day if we wanted read more

So they received my payment on 1-5-23, shut service off on the 16th. Called to see what the hell is going on and I'm told they didn't receive my payment and to mail in my bank statement showing that my payment was sent from my bank. Trace ID # shows your transaction so why can't they check their account trace ID like I did to find out where the payment went on their end....Boy I tell you. read more

The service is half the problem. Trying to pay your bill is a HUGE problem. Couldn't get the online to work, try calling and only one person is allowed to pay the bill. My husband is listed as primary, so only he can pay the bill. They must not want that money too bad. We will be looking into other internet providers as I am the primary actually PAYING the bills. Medicom is stupid. That's the nicest thing I can say about them. read more

Good: fast internet. No one else who provides in my neighborhood offers speeds faster than 25mbps. I use 100mbps, and generally get great speed through them (frequently above 100mbps). Only reason I give 2 stars. Bad: pricey. Slow service. DATA CAPS. The 100mbps plan is currently $70 and has a data cap of 999GB. That goes fast when streaming video or updating apps. Home internet should be unlimited! This is antitrust: if I want to bypass their expensive cable plan for a streaming service, I hit those data caps real easy. Official Solution? Pay another $15/mo for faster internet with a higher cap. If I want to change any service, they charge a service fee and a technician has to come out to my house. How antiquated is that? I had better and less expensive service in Hawaii, in the middle of the goddam pacific; how is this possible? VERDICT: Mediacom has a monopoly on high speed Internet in my area, and since I need at least 100mbps (kids, etc) I have no choice. They know this, and nickel and dime us to death. It's unethical and possibly runs afoul of antitrust laws. If there were another option, I would switch in a heartbeat. read more

Mediacom is great if you enjoy reading. The internet is out so often I LITERALLY got a library card because the internet is so horrible it is impossible to do anything online. Comically enough my internet is down right now so it is taking a while to post this to yelp. read more

Mediacom sucks ass!! I just moved to Pace and that is all that is there. They charge for EVERYTHING. I even tried to upgrade my TV package and they said a technician HAD to come out and do the service and it could be 2-3 days, plus a $25 fee!!! When I had COX and AT&T you could upgrade your plans online and they would be immediately available! Not to mention the Internet is super slow! Your better off getting a digital antenna from BestBuy and sending smoke signals. read more

Recently relocated and discovered MediaCom is the cable provider for my area. I used to complain about customer service at Comcast/Xfinity but I didn't realize how much better its actual cable service is over MediaCom. Every night and often in the day time, channels freeze for up to a minute or more. Tonight, service on the channel I'm watching is intermittent...going out every few minutes. Not impressed. M/C costs more than Comcast did, a further insult. In general, my impression of technological capabilities in the Panhandle are that they are subpar, compared to South Florida for example. read more

Why does internet have to be such a terrible experience? Why can't ISP's have better customer service? I lost internet, and when I reported it was told it would take 5 days to get a technician out to see me. Then when they do get here, turns out the issue is at a hub servicing my entire street. They totally missed "a blackout" (technicians words). They fixed it the next day, but then over the next few days would come and work on the connection box in my yard unannounced, disconnecting my internet without notice and without reason (despite my asking). Random internet outages without reason are not conducive to working from home. Hey Yelp? Can you let me give a zero star review? read more

Worse internet service I've ever had. Only option at my address. I pay for downloads speed that I cant even get in my area just to have enough usage data. they can't go a whole month.. better yet a whole week with out having some sort of issue. And customer service is complete garbage. read more

Without even getting into the mafioso-like collusion between Santa Rosa County and its cable company, just don't show up at this place at 9 a.m. to conduct business. You'll be behind a dozen goobers returning 8 cable boxes each, and each will take 20 minutes to get the hell out of your way. I generally pay my bill in person, since the Evil Empire charges $3.95 to make a payment on the intartoobs via debit card. WTF, jackwagons?! Early afternoon or around 11 a.m. are best, if you are going to darken the doorway here, because you'll contract a case of restless leg syndrome or irritable bowel syndrome otherwise. Pfft. read more

very high prices, cable service keeps going out now happening every other day this company stinks. tired of spending an hour on the phone to resolve the issues.. read more

Well, just paid my $200/mo bill Friday (I only have basic channels, no HBO/SHO, etc.). Once again today all I'm getting is "There is a problem with the signal on this channel. Trying again. V53". The price is terrible anymore for what you get. The two good things I've found for them is the internet is fast most of the time and it's not satellite tv so the weather doesn't knock it out usually. But it's a beautiful day today and it's failing. The only other "cable" provider in my area is ATT and they don't provide the channels I like. Satellite is out of the question because of the weather. read more

Internet is sketchy, in and out, undependable. Tv programming too expensive for what you get. What do you do when other service is not available in your area read more

Our cable TV service changes to a screen that tells you to push 1 or live TV. What the hell is that after you've missed the ending to something you've wasted watching for 2 hours! How about a short screen freeze, missing what was said? Or how about the volume goes out so you have to shut down and turn back on to get the volume back. My new iPad runs ridiculously slow even sitting next to the router and we pay for Xtreme speed. We never had problems with Cox so unless you've had another service, you wouldn't know how good cable TV and internet can be. There needs to be choices instead of having a monopoly. read more

We had a storm and my internet connection was lost. Did what I could do with no results. Called their service number and through the teleprompter followed those instructions (which I had already done myself) with no luck. Got to a live person and performed those same tasks yet again with no results. Today is Feb 8, 2018. My first appointment available is Feb 13th. This is completely unsat. No connection to anything except using my smartphone which means I will be eating data at a huge rate. Doubt the will compensate. The only cable in town so guess they can do what they want. read more

Cannot give 0 stars. Dishonest billing. Hugely overpriced. Antiquated, overpriced equipment. Slow internet goes out several times per month (website knows when you have service interruptions, but doesn't adjust bill), Customer Service consistently rude and unhelpful, and frequently failed to follow-up or even record calls in their "notes". This is an unchecked monopoly at its very stereotypical best! I'm unable to remember a single redeeming quality of this horrible company. read more

The worst internet provider ever!! Goes out way to often! If you own a business please consider another provider or you will lose your customers! read more

I can't tell you how much I hate Mediacom. My family has been a long time subscriber but their service is horrible.... customer service is worse...and prices are inflated. At this Point our cable has been out 2 full days and not only has Mediacom not contacted us to explain the problem and give us a potential date of solution to the problem... when we contacted Mediacom all they could tell us was there's an outage in your area and we are working on it. Take my word for it.... save yourself a headache and go with Dish Network or AT&T U-verse or anything other than Mediacom! read more