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    Ask the Community - Mediacom

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    T-Mobile

    T-Mobile

    (5 reviews)

    **READ THE NEGATIVE REVIEWS BEFORE VISITING** The store charged $30 to set up a plan that wouldn't…read morework on my device. The device I have is 4g and the employee (wouldn't tell me his name) put me on a plan for 5g. I spent two weeks trying to resolve the issue with Tmobile who had to switch me to a different plan. I had to use this temporarily but the employee made issues about how he told me the plan may not work in my device (isn't true). I said if you said it may not work why wouldn't we try it in store? (No answer). Because I spent the time trying to fix the issue (with tmobile on the phone) they are refusing to give me a refund for the activation done incorrectly. The activation fee is $0 online and on the phone. I paid in store so I could use it immediately. Which I had to wait anyways because it didn't work. This isn't even the first time. The same employee didn't tell me that the person on the plan I was trying to sign up with would not qualify for military discount. (Luckily a different employee told me). This store honestly seems to be a place where they will say anything to you to get your money. When I finally went back to the store to try and talk to the manager. The manager stayed in the back (on a phone call) refused to come out. The same employee told me I needed to leave because "I raised my voice" because he was lying about telling me that my service "might not work" and "we could try it". When I continued to ask for his name (he told me that he didn't need to give it) that he would call the cops if I didn't leave. I would avoid this store, save yourself the time and money, and complete your service online.

    We had a very positive experience at this T-mobile location. My husband was looking to upgrade his…read morecell phone. It was pretty busy and all workers were helping customers. We waited about 20mins until one of the managers, Jason was able to help us. He was extremely knowledgeable on all T-mobile services and the upgrade process. He was very personable and shared local tips with us as we are new to this area. I would suggest they put in some more seating such as stools at the counters. We spent a lot of time in the store and it would have been nice to sit during the long process.

    Mediacom - isps - Updated May 2026

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