I don't know how this place stays in business. It is never open during its stated hours. I have…read morebeen there three times in the last two weeks, during hours they say they are open, and they've been closed every time. Too bad because my wife likes their products. Very disappointing.

In all of metropolitan Boston, there is not a better choice for unique, aesthetic women's clothes…read moreand accouterment. Diana Gaikazova has got it going on. If I really want to buy a present that will thrill the receiver, The Heart of the Square is the place I go. You should too.

AVOID JARED IN DEDHAM AT LEGACY PLACE AT ALL COSTS!! - They are thieves and liars. The general…read moremanager of the store (who seems friendly at first) STOLE my more than 2 decades old wedding ring when I brought it in for re-sizing then he swapped it for another one that he tried to trick me into believing was mine. My spouse and I returned to the store shortly after and his sales associate looked at photos of my ring (that they took in the store) and confirmed that the 2 rings were not the same, which forced him to admit it. Two days later the general manager tried to trick me again by giving me the same fake ring and insisting it was mine. Now the Jared employees are trying to cover for him, and my wedding band is still missing more than a month later. My spouse and I are heartbroken. Say goodbye to your cherished items if you go to that wretched place. You've been warned!

I have going here last 7 yrs since buying rings for our wedding. Now I can't help myself! Buying…read morethings and hiding from hubby haha

I've been shopping at Keegan's for years and recently made a visit with my girlfriend to check out…read morea necklace she was interested in. I can't speak highly enough about this place. On the surface, Keegan's is a jewelry store but it's much more than that. It's an experience that includes full consultation from a team with vast experience, expertise, and more importantly patience. Donna listens and asks a set of qualifying questions to ensure you walk away with a purchase you will truly love. She walked us through an extensive set of styles including the one we originally intended to buy. She provided context to pricing, informed us on the history and timelessness of each style, and suggested pieces, that looked amazing, we initially hadn't considered. Above all, she made the experience super fun. Again, I can't recommend this place enough. You'll find trendy styles, classic pieces, and a warm, friendly, expert staff who will put you at the center of the experience.

Two months, four hour-long round trips, and the crystal I asked for still hasn't been replaced…read more I brought in an old Waltham -- nothing valuable, just a watch I like and wanted to wear -- for a service, a new crystal, and a new strap. I was told up front the work would cost more than the watch is worth. I appreciated that honesty and chose to move forward anyway. That was the last thing about this experience I can praise. A month passed with no word. When I finally called, I learned my phone number had been entered wrong. The strap still hadn't arrived. After a fifth week I gave up on it and picked the watch up as-is -- only to find at home that the crystal hadn't been replaced either, despite the work order plainly saying to replace it. Instead, someone had buffed the original plastic. I never requested that, was never asked about it, and it appeared nowhere on the work order. I was charged about $35 for it. They offered to credit that $35 toward the crystal, so I drove back and dropped the watch off a second time. Weeks later it came back untouched again -- and not because of a backlog or a delay in starting. It went to their in-house watchmaker, who had it in hand, did nothing to it, and returned it with "replace crystal?" scrawled across a work order that already said, in plain English, to replace the crystal. The one instruction on the ticket came back to me as a question. I was then told the owner and the watchmaker were both leaving for three weeks, so my choices were an untouched watch or another month of waiting. At pickup, Karen at the counter was pleasant and professional, as the front-of-house staff have been throughout. From around the corner, the owner Sean volunteered "yeah, I buffed it." When I replied that we'd already discussed the buffing and it wasn't what I asked for, he raised his voice: "I'll talk about it when I'm done with what I'm doing." He started the exchange, then treated my answer as an interruption. When we did talk, he repeated the buffing point, and when I noted we'd covered it, told me I was repeating myself. He argued the watch "wasn't due back until 8/7, so it's not late" -- irrelevant, since his own staff had just told me three more weeks. He then corrected me that his vacation was "more like two weeks," as though I'd invented a number I was only repeating back from his employee. I asked for a refund of the $35 for work I never authorized. He flatly refused -- he doesn't refund "services provided." He added that he stands behind his work and had already made it right by crediting that same $35 toward a crystal replacement that, seven weeks in, hasn't happened. Smaller thing, same pattern: an employee kindly measured the lugs so I could order a strap online and told me 18mm. The 18mm strap doesn't fit. Now I have a return to process too. The counter staff are genuinely kind and I have no complaint about them. I'm also told the internal service was performed, and I have no reason to dispute it -- though I can't verify it myself, and at this point I'm taking it on faith I don't have much of. But four trips, seven weeks, a charge I never approved, no apology, and no accommodation is enough. I can't recommend Keegan's for watch service, crystal replacement, or straps.

It was my first experience and I couldn't have left happier. I had brought in my first watch to get…read morelinks removed and the staff was amazing and attentive to all of my needs. Absolutely recommend!

I went to Dolabany to get a custom necklace made as a gift with a stone I had bought abroad. The…read moreowner, whom I dealt with, showed me a setting/ design, told me the price, and said he would have it ready for the special event I needed, which was a few weeks away. The necklace was ready 3 days late, after the event. I did not get upset, but was disappointed. When I went to pick it up, the owner showed me the stone and his work, which I complimented. I asked where the chain was. At this question, he got very angry and told me I didn't mention a chain. I explained I thought buying a necklace meant the whole piece- chain and stone, so it could be worn. He continued to berate me, getting louder and ruder, yelling over me as I tried to explain that I didn't realize it didn't come with a chain. He exploded, continued to yell at me, and stormed around the store as if I had insulted him. So rude and impossible to talk to or reason with at this point. He kept yelling and screaming. Again, I complimented his craftsmanship but said I didn't understand that a necklace meant just the stone setting without the chain because I had never done this before. I was stunned by his aggressiveness, anger, and rudeness, and I have NEVER experienced this kind of treatment or customer service anywhere- all because I didn't realize the chain wasn't included in a necklace purchase. He had me in tears as I left. I wish I had read previous reviews, particularly the "lowest" rated, because I had the same experience as those customers, and I would never recommend this store. RUDEST OWNER WITH NO SENSE OF CUSTOMER SERVICE OR HOW TO DEAL WITH MISUNDERSTANDINGS. INTIMIDATING AND SCARY. STAY AWAY!

We have been customers of Al's at Crosby for decades. Both Al and John have been 100% professional…read moreand I've trusted them with valuable, sentimental pieces that hold great meaning to me. This time I brought a broken gold bracelet which was restored to its original condition and sooner than promised. A while back Al's son Michael (?) waited on me. This time Alex, another son. Everyone is so helpful there. Bottom line, they take pride in what they do.

Love Crosby Jewelers! Attentive, trustworthy, friendly, personal service. I went into today to get…read moremy watch band fixed, and they were so fast. I've also had my engagement ring re-sized there a few years ago. I would do any of my other future jewelry repairs here again. They are awesome.

Without doubt, the most experienced and nicest jeweler. He can repair all kinds of jewelry. He…read morehas fixed my watch, cleaned my rings, repaired bracelets. He is so inexpensive, I feel badly he does not charge more. Visit him, don't let this store close like all the other stores in WRox.

I brought in a gold coin to have made into a necklace. This is the third major piece I have had…read moremade. I had another necklace and my engagement ring made there. THIS TIME WAS AWFUL! He quoted $500 and charged $800. I called two weeks ago to see how it was coming along and was not told anything of the increase in price. When my husband went to pick it up - the price changed. We have the ticket that says $500. It is the jeweler's responsibility to quote correctly and communicate to the customer if there is a problem. If he makes a mistake the customer should not have to pay for it. AVOID THIS PLACE - IT IS FALLING APART. DO NOT TRUST HIM!

Beautiful reset my engagement ring to better highlight the stones. Very knowledgeable.read more

After extensive research of area jewelers, I chose Alex & Company to repair my treasured…read moreanniversary ring. Their careful, expert attention and explanation led us all to conclude the ring needed to be replaced -- heartbreaking, but I believed I was in good hands. Replacing the ring meant interacting with my insurance company and appraisers, all of whom commented on what a pleasure it was working with Alex and Company. And, I, completely agree! Alex, his wife, his son, and other family members and staff are kind, patient, and completely invested in customer satisfaction. The ring Alex designed and fitted for me is beautiful and in its presentation, is a tribute to my initial cherished ring. I couldn't ask for more.

I can't recommend Jewelry Express Works enough - working with them has been a most enjoyable…read moreexperience. I have had jewelry made, repaired and improved in every possible way. I purchased a beautiful pair of earrings made by Igor, the owner, and I couldn't be happier. Prices are fair, everyone I've interacted with has been more than helpful and so pleasant. I never fail to leave the store with a big smile on my face. I would trust this business to meet any jewelry needs I'll have in the future.

Jewelry Express Works is a fabulous store. I recently asked if he could repair a stackable topaz…read morering with a stone missing. He also replaced a gold post for my Black pearl earring. I saved hundreds over replacement. Beautifuly done!