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    Nespresso Boutique

    4.0 (22 reviews)
    Closed 10:00 am - 8:00 pm

    Nespresso Boutique Photos

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    a coffee machine and a coffee cup on a counter
    Linda B.

    Finally a boutique in downtown Chicago to purchase pods and accessories! Conveniently located in Bloomingdale's, this boutique has everything you need for your Nespresso consumptions. The only thing that was a little disappointing was the samples were premade and watery. Couldn't drink it but at least it was something.

    a close up of a coffee machine
    Rhonda F.

    I walked into the Nespresso Boutique inside Bloomingdales with excitement. The lovely boutique closed in the Medinah building, leaving a quest for Nespresso coffee refills. I had gone up to the Nespresso Boutique at the Old Orchard Center in Skokie. There I received exceptional service, just as I had at the Medinah location, leading me to expect service that would be comparable at the very least. Wow! It was shockingly the opposite!! I walked into the very small store and was called back by a young lady. She called out, "Can I help you?" I had not asked for assistance since I was just picking up some coffee, but I thought it was nice that she offered so I went back to ask a couple of questions. Strangely, as I asked my questions, she did not answer me or even look up from her computer. I waited a moment but still no answers or eye contact. I told her it looked like she was busy and I would come back. She snipped "I'm working on something very important!" Hmmm, then why did she call me over... Another staff member was there as well and said nothing. As I walked away I heard the woman who had been speaking to me say to her colleague, "She's so rude!" Wait. What? Me? I walked back and asked why she thought I was rude, since she called me over then ignored me to the point where it was comical. She replied in a very harsh tone, "I have no idea what you are talking about!" I asked this representative of the Nespresso brand, her name. She said it was Ashley with a smirk. I looked around the tiny store, took a couple of photos for Yelp as I went over what had just transpired. I was certainly out of the mood to spend my money here. I watched the two staff members working on filling curbside pick up orders. I guess that was much more important than the customer in the store that she called over and left standing there ignored. Before I left, I asked the other woman about Ashley calling me rude. She became very dramatic and said with a flourish, "It's almost quitting time for me. I didn't hear a thing! I just want to leave this job and go home!" It sounded like she was a factory line worker, who clocks in & out for her dreaded shift. Certainly not a happy staff member that enjoys representing the product she is selling. Shame on you Nespresso! Great job hiring the right people and training them so well! (SARCASM) This shameful display of horrendous customer service or lack there of, is absolutely unacceptable for a company, let alone one that is offering high end products. Not only is this disappointing but also so offensive that I will not be shopping here again. Although I live just blocks from Bloomingdales, I will not be spending my money at this coffee boutique location. Both Bloomingdales and Nespresso should certainly correct the service staff issues that are most certainly detrimental to the reputation and integrity of both stores! I rarely give ONE STAR reviews and it pains me to do so, however Ashley and her minion colleague handed it out to me proudly. Future customers beware!!!

    front entrance
    Claire L.

    Needed to buy some new capsules for my Nespresso essenza mini machine, and so it was super convenient that a dedicated Nespresso boutique is situated right in the 900 North Michigan Ave shops building! (Note: it used to be inside the third floor Sur La Table shop, but is now moved to the first floor inside the Bloomingdale's). Fantastic service, as the staff had great recommendations as to which capsules catered to which types of personal tastes (e.g. I prefer a dark espresso, so I got the exclusive edition Galapagos and the Napoli capsules). Plus, they give you some free samples! Cannot wait to return once my current set of capsules are complete!

    My deal. 15 sleeves and my gift:) gonna soon for pumpkin too ;)

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    5 years ago

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    2 years ago

    The lines during peak weekend hours are rough, but the folks there are friendly and helpful.

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    5 years ago

    The staff are friendly and attentive. Great selection of nespresso pods and nespresso accessories! I

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    5 years ago

    Awesome good food. I like their services. I would highly recommended them to my friends and family. Go ahead thanks for your service.

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    Ask the Community - Nespresso Boutique

    Review Highlights - Nespresso Boutique

    We stumbled on this place while exploring Bloomingdale's while visiting Chicago from Nashville.

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    Fairgrounds Coffee and Tea

    Fairgrounds Coffee and Tea

    4.1
    (228 reviews)
    1.2 mi
    $

    AMAZING! Get the breakfast burrito!!!! A must try if you're…read morein the Chicago area. When visiting Chicago last week I was looking for coffee spots within walking distance of Grant Park and I found fairgrounds. I'm so glad I chose to stop in! The indoor seating area is small with one larger table, a single seat & table, and some bar like seats. I was able to snag the single seat with a small round table to myself. It was so cute inside and while I wish there was more indoor seating there was a lots of space to sit outside which I also enjoyed after finishing my food. I got the tahini caramel latte, the staff was very kind in helping me decide on a drink, I made a substitution to have it made with almond milk and it was delicious! So rich in flavor and a great coffee taste without being too sweet. Also you have to get the breakfast burrito with an extra side of salsa. I've never had a breakfast burrito and salsa like the one I ate at Fairgrounds and I'm still dreaming of it! The burrito was piping hot, had so many different bright flavors and the salsa on the side was very bright and fresh. Absolute 10/10

    Right across from millennium park so great spot. This location is a smaller one so there were times…read moreI would ask for something from the online menu and they would tell me they didn't sell it at that location, an example is they do not do frozen coffee drinks such as frappes. Extremely quick on getting our drinks made and food is all premade so if you want a food item without a topping you aren't able to do so but again it makes it a very quick in and out experience . I got a matcha with honey & cinnamon and it was very very good and my sandwich was great too!

    Photos
    Pick up area
    Pick up area
    Vietnamese cold brew and the Grilled Cheese & tomato soup combo
    Vietnamese cold brew and the Grilled Cheese & tomato soup combo
    Area to order

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    Area to order
    Intelligentsia Coffee

    Intelligentsia Coffee

    3.9
    (349 reviews)
    1.1 mi
    $$

    I stopped by Intelligentsia Coffee and really enjoyed it. I ordered a matcha latte with almond milk…read moreand my husband got a cappuccino with oat milk. Both were excellent. I appreciated that the matcha can be customized. You can choose sweetened or unsweetened and even adjust the matcha strength. Since I am sensitive to caffeine I chose light matcha and it was perfect. Smooth flavor and not overly sweet. The cafe is also a really nice place to sit for a bit. There are big tables and lots of natural light which makes it feel relaxed and comfortable. The staff were nice and the drinks came out quickly. Great spot for a quality matcha or coffee in the area. I would definitely come back.

    I was already skeptic about coffee shops in the Loop, especially big chains like this but my…read morefriends & I were in desperate need of caffeine and this was the closest spot...we should have just pushed through without the caffeine. First off, the staff were nice so this review does not have to do with them. It has everything to do with the atrocious, offensive liquid that they dare call coffee. When you walk in, the space is small, humid, and dirty. The tables were all sticky with drink residue and crumbs everywhere. It's the Loop so I'll give some grace but it was pretty unpleasant. We ordered the strawberry matcha and vanilla latte. The matcha came out murky green with an attempt of making it look nice with a chaotic splattering of strawberry puree/sauce (?). It tasted like it looked...trash. You might be wondering, "Well why would you order a matcha here?" And you would be correct. In my defense, you would think that if there is a drink on the menu, it would at least be somewhat good but now that I think about it, that might be too much to ask. Now to my #1 gripe, the latte. It was watery and nearly flavorless aside from the diabolical acidic taste that assaulted my tastebuds. For context, we HATE wasting food/drink; I could probably count on one hand how many times I've done that in my life. We threw away the lattes after a few forced sips; that should tell you how nasty it was. Bad coffee, bad drinks, it happens. But paying ~$8 for each drink really does rub salt in the wound. I will NEVER drink Intelligentsia coffee again. In the grand scheme of things, my review doesn't matter but if I can warn at least one other person about the atrocities this company commits to coffee/matcha, then maybe it will make up for the waste of money & time I spent here.

    Photos
    Avena latte
    Avena latte
    $8 for that lil ass cup is diabolical
    $8 for that lil ass cup is diabolical
    Interior

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    Interior
    Hanabusa Cafe

    Hanabusa Cafe

    3.9
    (555 reviews)
    1.2 mi
    $$

    Staff was kind and fast in service. We came at 10am and waited probably 5 mins to get a table…read more We got the iced matcha latte and wasn't too sweet but I didn't love the matcha quality and that's my only reason for 1 star off. We also got the custard and earl grey pancakes. It was delicious and not too sweet. Fruits tasted fresh. Would so try the matcha cream next time.

    While in The Loop, I was intrigued when I found out there was a Japanese soufflé pancake shop in…read morethe area. Hanabusa Cafe is a restaurant which offers soufflé pancakes and specialty drinks. Unlike in Japan where soufflé pancakes are eaten for breakfast, this is more of a dessert cafe, especially since Hanabusa opens at 9am. The place itself isn't too big and the revolving entrance door placement is a bit misleading since it is off to the side appearing to go into another business. Although tables and chairs are available, ordering is done at the register and I wouldn't exactly classify this as a sit down restaurant. I arrived on a Thursday just after noon and there were a couple parties already dining in. I ordered the earl gray and sea salt caramel soufflé pancake and was told the wait would be around twenty minutes, which was fine since I wasn't in a hurry. This arrived at the table and had earl grey tea sauce under whipped cream and sliced strawberries, blueberries, and bananas. The pancakes were denser than I expected but the earl gray sauce was definitely the star of the dish (and the main reason I ordered this); the flavor was evident without overpowering the rest of the ingredients or adding too much sweetness. The whipped cream seemed like filler, the caramel made the dish a little too sweet, and the slice fruit added flavors to the plate. Luckily I was looking at the fruit before eating since I found a pointy stem sticking out of one of the blueberries. I also didn't notice the sea salt flavor in the mix of everything on the plate. Otherwise, the plate composition was not bad. Hanabusa Cafe is a nice place that offers something unique in the area. However, I do not think it is worth coming out of your way for since the execution could be improved, especially with the removal of stems from the fruit.

    Photos
    Small sets of table and counter for ordering
    Small sets of table and counter for ordering
    Earl Grey and Sea Salt Caramel Pancake
    Earl Grey and Sea Salt Caramel Pancake
    Original Pancake  Macchiato

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    Original Pancake Macchiato

    Nespresso Boutique - coffee - Updated July 2026

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