Had a great experience with Neo Autoworks after bringing in my Tesla for a dent from accidentally hitting a pole at night while trying to charge. Jeff helped me throughout the process and was honestly the standout. Super transparent, straightforward, and never tried to upsell anything. He took the time to explain what could be done and set clear expectations, which I really appreciated. The work itself was excellent. The dent completely disappeared and there were no paint chips at all. You genuinely can't tell anything ever happened. On top of that, the pricing was very competitive compared to other shops I checked out. Overall, amazing customer service from Jeff and top quality work. Would absolutely recommend. read more

My car's front bumper was damaged in an accident, so I went to Neo Autoworks. It was fixed in just a few days, and looks brand new. They even gave my car a thorough cleaning, inside and out. The service was fantastic! Highly recommended! read more

They have really good customer relations; Jeff was a pleasure to work with. There was a really fast turnaround. Excellent work. read more

Neo Autoworks - The wheels Neo ceramic coated. - Auto Repair Near Me - Oakland, California

After a stressful experience of having my vehicle stolen, a family friend recommended I take my car to Neo Autoworks--and I'm so glad I did. From the very beginning, Jeff went above and beyond in every possible way. When I finally got my car back from the towing company, it was already two hours past Neo Autoworks' closing time. Despite this, Jeff stayed late at the shop just to meet with me and assess the damage. Within minutes of seeing the car, he identified all the necessary repairs and parts that needed to be ordered--including cosmetic blemishes and bodywork issues I hadn't even noticed yet. His eye for detail is truly impressive. What stood out the most to me was Jeff's honesty and transparency. He walked me through every step of the repair process, even inviting me to look at aftermarket part prices on his computer so I'd know exactly what to expect. Since Jeff knew I had no ride home after dropping off my car, he even offered me a lift. He was very thoughtful and accommodating! Throughout the repair process, Jeff kept in constant communication, providing daily updates and sending photos so I could see the progress firsthand. He also went the extra mile by directly contacting the DMV for license plate replacements on my behalf, and coordinated with the dealership to reprogram my car with new key fob codes. The turnaround was fast, the work was meticulous, and the customer service was absolutely exceptional. If you're looking for a trustworthy, knowledgeable, and genuinely caring auto body shop, I can't recommend Neo Autoworks and Jeff enough. They've definitely earned a lifelong customer. read more

had to get a door replaced and wasn't sure how things were gonna work out. they were extremely helpful and clear, which dispelled any worries or uncertainties i had. jeff even detailed how they would match the exact paint color so that the car looked as good as new. which it did! service was timely and well executed, no complaints at all and very happy with the work done! read more

As I college student move to Bay Area have the first car is exciting, however I got hit by someone, I was so frustrated , my classmates refer me to Neo Auto, Thanks for Jeff to teach me how to work with insurance and same time teaching me basic maintenance knowledge and thanks for neo team read more

Great place for bodywork and maintains, the quality and attention to details are next level, at the same time this is the fastest bodywork shop I ever been to, never need to worried anything more than leave the car there. read more

Neo Autoworks - Bodywork - Auto Repair Near Me - Oakland, California

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I noticed that it has been two years since I wrote my first glowing review of Neo Autoworks and I feel compelled to update and let y'all know that, if possible, I would give 7 out of 5 stars to this gem. Every time I bring my car in they go above and beyond to send me home safe, satisfied, and with a smile on my face. My car has over 100k in miles so I've had to do a few things to the engine and it adds up over time. (Not to mention they've done miracles with repairs from accidents I've had.) It's so humbling, in this day and age, to not only experience pure kindness but compassion from an interaction where you're truly at the mercy of a business. Think about all the businesses we rely on that, by their nature, wield power over essential services we need in order to function in society. For example, health insurance, pharmacies, or even utilities....when was the last time you didn't feel taken advantage of by these types of interactions? Taking the bus is a wonderful option we have in the Bay Area, but as a disabled woman with mobility issues, I accomplish a fraction of what I need to on the bus versus in my car. This is what some businesses know, and use to take advantage of their customers, so it's refreshing to have such a positive/non-exploitive exchange with a company. Honestly it restores my faith in humanity a little bit every time I interact with Jeff and Jenny. Today they repaired a seal that was making my vehicle leak/burn oil. When I came to pick up my car Jeff let me know that they went ahead and repaired two other issues because they noticed them and wanted to help me out, "As a loyal customer." Of course I am a loyal customer, how could I not be when every time I come in they go above and beyond to keep the costs down and help me out?! I know they could have charged me a few hundred more, not only for the job they did today, but additionally for the extra work they did for free. It was such a relief and blessing to come back and have those extra items checked off my list of worries. I hope you too have the chance to use Neo Autoworks for your maintenance (still the best deal on oil changes) or repair. I want them to be around for many years to come! THANKS NEO AUTOWORKS! read more

I needed a paint job for my front lip. The owner was very nice and accommodating. The shop took time and carefully worked on the lip. The paint job came out great and the installation was top notch. Def would come back! read more

Just had a great body repair experience here at Neo Autoworks! The owner Jeffrey was a nice guy, very patient and very responsive in communication. I only spent a few minutes calling insurance company to file the claim, and then Jeffrey took care of this rest of things, appraisals and getting estimate etc. The whole process went very smoothly and I didn't need to worry about anything. The repair was done perfectly! Great job on the paint works! And he also found that two of the chrome window trims are not aligned so he even replaced them for free since they are not covered by the insurance claim. This was so nice! So I highly recommend Neo Autoworks and Jeffrey! read more

Neo Autoworks - Perfectly done! - Auto Repair Near Me - Oakland, California

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My Audi had major damage, but I have had bad experiences with other body shops, they take the car and sit on it, and are always a week or two late, even if parts are ordered in 'advance.' the insurance co's provide loaners, but they are always tiny cars. I told Neo to call when the parts came in, and give me a schedule. They ended up finishing 2 days early. Never had that experience before. Work was fine. read more

Please be warned, that going to Neo Autoworks is willingly putting your car in DANGER. It will be a BIG mistake to believe the FAKE 5 Star reviews. This is without a doubt the WORST experience I have ever had with my car. They messed up my car and also lied. I went to this place to get an oil change. This is the first time in my life that a so called 'professional' car shop did my car's oil change without mounting the car on an automotive lift. They just left the car on the road and did the oil change by slightly lifting it with a jack. Here are the PHOTOS. After I left, the car started making a STRANGE NOISE. The Chinese OWNER is a complete liar. He lacks basic decency or integrity. LIE #1: As soon as I came, he forced me to change my tires. My tires are in great condition. But he wanted to make extra money by up-selling. LIE #2: He promised that he will be doing tire-rotations and checking brake pads. But he straight-up LIED about it. After I questioned him clearly a few times (because I never saw them mount the car on the auto lift), he agreed that they NEVER EVER DID THE TIRE ROTATION OR CHECKED THE BRAKE PADS!!! I have never experienced such a terrible service before. LIE #3: When I took the appointment, he said that it will take no more than 30 mins to get my oil change. He told me to come at 1:30pm sharp. He said that if I am late by even 5 minutes they cannot take my car or it will get late. So I skipped my lunch and got there exactly at 1:30pm. Till 2pm they had not even started with my car. So I gently told him that they need to get started. Finally more than a hour later I left the place - WITHOUT even a proper oil change or tire rotations!! LIE #4: The owner will ask for your personal information - details about your residence, etc. and will tell you that you are required to give them this information because there is a rule in California to do so when you get your oil change. Finally they will damage your car to make a quick buck! Please beware. I hope you do not DAMAGE YOUR CAR by going here. read more

Neo Autoworks - This place does the oil change on the FLOOR WITHOUT MOUNTING THE CAR on the Automotive Lift. They DAMAGED my car! - Auto Repair Near Me - Oakland, California

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My 2022 BMW X3 had some fender liner issues after a snow trip to Tahoe. They were able to provide a quote on the spot. Parts arrived in about 3 business days. Service took about 4 hours. Everything was quick and painless! Price was great and I wish I had come here sooner rather than going around grabbing quotes. Service was also excellent; they even gave my car a nice wash down. Will be returning for all my future vehicle problems. read more

This is my favorite auto mechanical and body shop in the Bay Area. Owner Jeff is really friendly and provides exceeding expectation service! He accepted my vehicle drop off on Saturdays to accommodate my schedule. He worked on the body and mechanical stuff on my Ford Fusion and I was really happy how it turned out! read more

Neo Autoworks - Auto Repair Near Me - Oakland, California

After a long road trip from Southern California. I had scraped the right front fender panel and front bumper cover of my Mercedes-Benz. The body shop recommended by local dealership. Turn around in one week, neo autoworks did all the insurance follow up and get all own parts for my replacement. They did a perfect job with this repair and, if I need any auto body work done in the future, this is where I will go. read more

Neo Autoworks - Auto body repair - Auto Repair Near Me - Oakland, California

I have been to many auto repair shops. This one by far is the worst when it comes to service and honesty. They will try to fix things that are not broken to make a few extra bucks. They also mentioned that they had performed some work on my car, but after futher checking we realized that they have never done the work they had mentioned. Save your car and your money. There are much better repair shops out there. read more

I appreciate the helpfulness, friendliness, honesty and Care for our vehicles Keeping them in good shape and on the road. Very professional company and great customer service. read more

My 2012 Lexus has been hit and run while I am doing grocery shopping and it was very disappointed and special during stay home in shelter time and my friend refer me to Neo Autoworks and I reported to my insurance and since the Covid-19 insurance need ask Neo Autoworks to send all the damage pictures and within 3 days and Neo Auto's Manager Jeff and help me repair my car and thank your for all your support and caring and wish you all the best. Thank you for the honest and caring service and feel gratitude for all your support. read more

I called this place and got a quote for installing a wing on my girlfriend's car, the process was excellent and especially their customer service. Couple hours went by and I picked up the car the same day, perfect fitment and clean. I highly recommend this place for any body work or any kind of aftermarket installs. read more

I have been struggling with writing this review. It is tough for me, because while I like Nam and Tony, and I believe that they are good and fair business owners and people I want to continue to work with, I did have problems with my repair. So, I took my Subaru 2006 Outback in to Neo for a timing belt and water pump service. Repairs were done promptly and car was returned in a little over 24 hours. The pricing was good. About 300 less than what I would have paid a the dealer. Shortly after getting the car back we had some issues. The power steering belt was not properly adjusted and screeched to high-heaven. The car seemed to be running warmer than normal. On my way home from work, I noticed a fairly sizeable leak of coolant. I called the shop. So here is where the story takes a good turn. Nam was exaclty what you would want from an owner. He took full responsibility for the auto. He immediately sent a tow truck and promised to get to the bottom of the issues. Turns out the belt needed adjusting and a new radiator hose needed reclamping. They kept the car for several days (and offered me a comp rental which I fortunately did not need) to make sure the old problems were fixed and new ones didn't arise. They fixed the problems and the car is now in good working condition almost a month later. With what I went through I had to dock a few stars (sorry guys), but I will return to Neo for future service and if all goes well give em a higher rating. read more

Car looks amazing! Great job! Nam and his team will take care of you and your vehicle. Very happy with the results. read more

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Been looking for a mechanic in the area. Needed to get some repairs on my Accord, I've had it for years and would like to keep it a while longer so while cost of services is a big factor - as important is quality and honesty. Neo Auto Works falls in the mid-range of cost for the repair I needed. But what's hard to put a dollar on is the value I got from the service, transparency in communication, and care put into the work and with customers. These guys clearly care about their own cars. I liked the care they put into my car and gave it back to me as if it were one of their own. read more

I've been meaning to write this review for a few years, and today, I just had yet ANOTHER fantastic experience with Nam Ly and his team at Neo Autoworks. After someone ran me into a median this past Friday night, I had my car towed to Neo's. I'm so glad I did. I'm positive that had I have taken it anywhere else, I would have been told I would need to have 27 expensive repairs (that I my car actually wouldn't require). I know little to nothing about cars, and honestly, I just have to take people on their word. By having my car towed to Neo's, I'm 98.7% sure I ended up saving a significant amount of money for unnecessary repairs. I've taken my car to Nam about 6 times in the past few years, and every single time, I've walked away having required less work than I assumed I needed, and paying probably a quarter of the price I had expected to pay. On one visit, I thought I needed new brakes. Nam tested them, called me back, and said my brakes would probably be good (and safe) for at least another two more years. I was totally prepared to have to pay for all new brakes. How many mechanics do this? I trust Neo Autoworks implicitly. If you are anywhere in the area and need a mechanic, I highly suggest you go to them. They are just plain good, honest people. read more

Updating 2021, the last couple of times I've called them to schedule an appointment, and they just don't call back -- once a few months ago, and then again I called yesterday 9am, here it is 3pm the next day, no callback. I was super-clear stating my name and number twice slowly. Also sent a message via their website, yesterday afternoon; no reply there either. Very strange and rude. I'm moving on to another mechanic, apparently. read more

My 1996 Subaru Outback, which I am trying to keep running forever or at least until self-driving cars take over, needed new serpentine and timing belts. A $1200 job. I called several 4.5+ star places for quotes, Neo was the lowest, they got the job. On time, as quoted; a pretty boring interaction, really. That was three years ago, and all is well. read more

Thanks Neo Autoworks!! Thanks Jeff!! I am super happy about how my Honda Accord came out and can't say enough about Jeff and his staff at Neo Autoworks. Jeff answered all the questions I had, helped me through every step of the process with my insurance company, he made everything easy and no stress. If you're looking for autoworks, I will HIGHLY RECOMMEND Jeff and his team. read more

I found Neo on groupon this morning. It's my only day off all week so I called them to make an appointment before it had gotten to late. Not only did they take my Acura ILX 14 the same day but it was finished within 30 mins! I came from SF because the price was right and they are extremely friendly on the phone and in person! read more

I come here regularly for my oil changes on my Prius. Dont have one bad thing to say about this great shop. Always in and out in under half an hour where other places may take an hour before they even start the oil change! Very reasonable prices too! Make sure to schedule an appointment for quicker service. read more

Nice work and very good customer services!!! Jeffery and Jenny are very nice and helpful!

I took my Miata for body repair after my side view mirror got knocked off. They were quick, flexible, and gave me a ride back to work even though they were on break when I got there. Even better, the repairs did not cost as much as they originally estimated (which was a reasonable estimate). They charged me for the work they did rather than just using the estimate as a way to make an extra buck. I really appreciate the honesty and quality work for a reasonable price. read more

Good service, reasonable prices, good turnaround time, good experience overall.

My check engine light came on recently on my Subaru Impreza. I talked to them on the phone before coming in and knew they were familiar with Subarus because one of the employees had one too. The customer service was great throughout the ordeal and they were very trustworthy. It's hard to find a trustworthy mechanic and I think I found my go to place and I'll bring my Toyota Prius next time. I would recommend this place to all my friends without a second thought! read more

I really liked this place. (Caveat: they haven't finished fixing my car yet, so it's possible the experience could go sour.) They were open on Saturday -- huge plus given that's when my car was hit. I'm big on places that are open seven days a week, and it doesn't seem like many car repair places are. The people were friendly and professional and get huge points for customer service and being tech-savvy -- I don't check my voicemail regularly and my greeting says so, so the mechanic started texting me updates. (I was _really_ impressed. By comparison, the garage Allstate recommended apparently didn't get that they could text my phone number and just left me voicemail complaining they didn't have my email.) The physical space was in good shape -- the office was nice and had some awards (which may or may not be meaningful); the lot was clean, and there were some nice cars being worked on there. The story goes like so: One Saturday someone broke my car. I didn't realize this until I was pulling out and heard horrible scraping noises like I was pulling a huge chunk of scrap metal. That's what it sounds like when you drive on a tire rim. Someone had hit my parked car HEAD ON over the night, puncturing a tire and snapping one of the connections between the tire and the body of the car. The impact also detached my front bumper, scraped up the side of my car, and ruined the other wheel by smashing it into the curb. Maybe it was a U-turn gone wild, maybe some drunkard stumbling out of Rockridge's noisy bars drove his garish yellow SUV up the wrong side of the road and right into my poor Honda. Either way, my car wasn't going anywhere on its own four wheels. Allstate provided a specific garage recommendation, but unfortunately, this happening on the weekend, that place was closed. The tow-truck driver from Berkeley Towing recommended another place that was open and would take the car, so, for want of any other options, off we went to Neo Auto Works. The driver (who waited for us there and gave us a ride back; he was very cool, very helpful, and very friendly) told us about how he once called one of the guys there on a Sunday, who came and opened the lot to accept a car. If that's true, that's great, and it wouldn't surprise me. The young guy who checked my car in and worked with me was friendly, helpful, and enthusiastic -- he took the time to talk us through my car's problems in much more detail than would have been necessary to move us along. The tow-truck driver (who didn't seem to have any incentive to sell me on this place, but who knows) told us he first found out about that place from a towee, who said her whole family used Neo Auto Works whenever they needed repairs. If the repair lives up to the experience I've had so far, I'll be using Neo Auto Works for all my future needs myself (may they be none). read more

The customer service at this place is the best I've ever experienced. I had a fear of auto shops much like my fear of going to the doctor. But thanks to Neo Auto Works that fear has been taken care of. Their rates were the lowest I've ever heard of (about 1/4th of what Honda was going to charge me) AND they dropped me home and kept me updated. My car was ready to go on the same day. read more

Excellent, low-pressure, quick service. I see why there are so many 5 star reviews. The guys take the time to explain the work they are doing and when I went to pick up my car I was charged LESS than I was quoted over the phone. I've never had that experience at a car repair shop before! The crew even invited me to a Chinese new year party at the shop that weekend- I wasnt able to make it but truly appreciated the invite! Feels like a family atmosphere that you can trust. I am only taking my car to Neo in the future. read more

I've been going to Neo for a year or so. A hidden gem in East Oakland. They do everything. They care... not just about your car but about you too. Seriously. They're talented, they're fair, they're friendly. I've had them do everything from body work to engine work and beyond. I don't live in east Oakland, but that doesn't matter, I come out to Neo anyway. read more

One of the last honest auto services shops around. The don't overcharge or find things you don't need. Fast in and out repairs. I take my bimmer there for engine service and windshield repairs. Have even taken my motorcycle fiberglass fairing there for repair sanding , and sprayed with primer. My friends take their cars here for collision repairs and painting .I'm restoring a 1968 car so taking our car to this shop for painting and rusty floor pan replacement. Bruce is the best for detailing. Talk to Nam or Tony . The best team around. read more

I went into see Nam and I was instantly confident that I was not getting worked over. My 2004 pickup was broken into and my GPS stolen, the thief punched in the lock cylinder on my keyless entry pad and destroyed everything inside. If the thief had tried the passenger side window he would have seen that the regulator was broken and the window slid down with a simple push. Nam and his crew fixed both for me at a VERY reasonable rate, and I felt that the original factory parts prices he was giving me were right on the money. Nam dropped me back off at my house, and picked me up when the truck was finished. We had great conversation, and it is clear to see that he is an all around good character. I recommend that anyone in need of Auto service look no further. read more

This shop did a great job on my bumper at a reasonable price. I received a "love tap" in the rear at a traffic stop in the city. Typical for modern cars with a plastic wrap bumper, the dents and scratches were ugly, especially since the car is only eight months old. My insurance agent recommended Neo after I told him I didn't want to file a claim, and it turns out it was well worth a drive to Oakland to have them do it. I have been quoted prices a multiple of what they charged me for similar work in the past, and their work was first-rate. The bumper looks like new. True, the job ran two days longer than the original quote, but they kept me informed by phone, so I'm not knocking them down a star for that. The staff is friendly and helpful. They even washed my car before giving it back to me. read more

Highly recommended by my friend. Definitely exceeded expectations. Recently someone backed up their cargo van onto my miata and basically rode on my front bumper and messed it up pretty bad. Took it to Neo and they were awesome! Workmanship was exceptional but so was the customer service. Received regular updates as to the progress and everyone was polite and courteous. Not what I would have expected from a mechanic shop. Just like a dentist, nobody wants to see a mechanic, but the guys at Neo made the best out of a bad situation. read more