Cancel

    Open app

    Search

    Nelson Eye Center

    5.0 (1 review)

    Services - Nelson Eye Center

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Nelson Eye Center Photos

    Recommended Reviews - Nelson Eye Center

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Liz B.
    0
    12
    0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Diane Cowger, OD

    Diane Cowger, OD

    3.9(7 reviews)
    43.8 mi
    $$$

    Blue Ridge Eye Associates are using deceptive practives to draw customers in with one price and…read morethen charging another without the customers knowledge when they get there. Here is what happened to me today, 28 February, 2023L When I made an appointment by phone for an eye exam two weeks ago, I specifically asked how much it would cost. I was told by the very friendly voice of "Wally" that it would be $189.00 He then asked me if I had Medicare and supplemental insurance. I said yes, and then asked how much of that Medicare would pay. He said 80% if I had met my deductible. I went ahead and made an appointment. I called back a second time and asked Wally to confirm that it would be $189. He confirmed. When I showed up today for the appointment I asked Wally again how much it will be. For a third time he said $189, and I gave him my Medicare and insurance cards. After doing this and before going in for the exam I thought I had better confirm the price one more time because I didn't want to get stuck with a surprise bill. This time he said that it will be $189 "If you pay in cash today" and $249. "if you use Medicare," and you have to pay today $79.00 for "non-payment service." I protested, saying that he didn't tell me all this the two times I talked with him on the phone or when I asked him the first time when I came today for the appointment. He denied everything. This is the typical "Bait and Switch" tactic. I asked to see Dr. Crowder because I wanted to register my complaint with her. She came out and sat down with me, but explained that it was $189. "if I paid cash," but $249. "if I used Medicare." I said I was not told that until just now. It didn't make any difference. I said I would post a review. She asked me if I would report it to Medicare. I said I would. As a taxpayer, I do not believe it is fair to charge one amount for a cash price and a higher price to Medicare. BEWARE! Paul M.

    I requested a copy of my medical records and Blue Ridge Eye Associates has refused to provide them,…read morein direct violation of HIPAA. I will be reporting them to the Office of Civil Rights.

    Photos
    Diane Cowger, OD
    Diane Cowger, OD - Blue Ridge Eye Associate - Diane Cowger OD logo

    Blue Ridge Eye Associate - Diane Cowger OD logo

    Diane Cowger, OD - Blue Ridge Eye Associate - Diane Cowger OD logo

    See all

    Blue Ridge Eye Associate - Diane Cowger OD logo

    EyeOne

    EyeOne

    3.7(6 reviews)
    18.9 mi
    $$

    Avoid This Location if You Value Your Time and Respect I…read morewaited over two hours at the Waynesboro EyeOne office, costing me time and income from work. As soon as I mentioned leaving, the doctor saw me immediately -- which made it clear the delay wasn't due to workload but a lack of urgency. The front staff felt dismissive and unprofessional. When I requested glasses and a pack of contacts, the woman with curly hair interrupted me repeatedly with "hold on, hold on, you are going way too fast" even though I was simply responding to her question of what I wanted which never changed each time I said I wanted just GLASSES AND CONTACTS!! (Nothing about deals or offers or what I could get on the glasses). Before I could even say contacts she interrupted me not once but multiple times after asking what I wanted to order (Which was about three times mind you) and all I said was glasses and contacts!! That was it! I wasn't asking for offers, deals, or extra info -- just placing a straightforward order. Somehow, that was too difficult for her to process. Maybe hire someone that can take a simple order instead of someone that gets overwhelmed by just a simple straightforward order. She acted like it was way too hard to keep up with just glasses and contacts. I couldn't imagine if I had to ask about anything else. I worked in customer service for 8 years I know how hard it can be but if someone can't even take basic request without acting like it's too much for her to handle than you need to find someone who can. I can understand if I was asking a bunch of questions or wanting a bunch of stuff but I literally just ask for glasses and contacts nothing else about info or anything. Working in customer service there was times I had to take many MANY request and questions and process them immediately! I never once told a customer hold on you're going to fast and cut them off! Very unprofessional!!! Compared to other EyeOne centers nearby, this one stands out -- and not in a good way. I won't be returning to the Waynesboro location. PS, (this is the first and last time I go to the waynesboro office. If you are in the area trust me and drive a few more minutes to save you some time and respect and go to the fishersville office or Staunton office. The fishersville office I have been going to for 10 years and has always had friendly staff and doctors who value your time.)

    Practice has too many patients and they can't handle any more. Staff does not understand urgent VS…read moreemergent VS routine. If your a new patient appointments will take a year. If your an established patient you will end up in ED. And the comments about rude staff are true, especially in Fishersville office. Most providers (MDs) are OK, some not very personable.. and I always feel rushed during my visits.

    Photos
    EyeOne - EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    EyeOne - EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    EyeOne - EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    See all

    EyeOne Waynesboro #eyecarecenter #ophthalmologist #optometrist #doctor #contactlenssupplier #optician

    Nelson Eye Center - optometrists - Updated May 2026

    Loading...
    Loading...
    Loading...