Some of the most stuck up sales associates on the planet. I'll just buy online from now on. No use in getting treated poorly AND being overcharged. read more

HORRIBLE CUSTOMER SERVICE. First off, I have been looking for a Juicy Bikini top for a while, I went to Juicy and all the department stores available in the area and am currently in Boston (going down to FL to visit friends this coming week). The sales associates suggested me to call the FL department stores because they would carry swimsuits all year long. (Juicy's website is run by Neiman Marcus). A sales associate JESSICA answered the phone in the 'young and contemporary' department and put me on hold. As she put me on hold, she did not push the button correctly and I heard exactly what she was doing. She did not even try to find the piece and literally began talking to her sales associate friend until she figured she had made me wait enough time. read more

Although we did not get a dress, yet, I can't tell you how happy I was with Minerva's. They took us without an appointment and spent hours with us. My daughter was an Alfredo Angelo bride and they were VERY empathetic. Found a dress but some unexpected hurdles came up. Juliana, our consultant did everything within her power on a Sunday to make this dream happen for my daughter and she is still promising additional research to try and make it happen. Short of sewing the exact dress herself, she has gone above and beyond anything we have encountered elsewhere. Thank you for your sincerity and perseverance. read more

to tell you the truth i only walk thru this place. it's just so out of my budget too ridicoulous the other day i was checking to buy some shoes and you know it's impossible to shop here when the clearance is over 200 dollar pair of shoes. The service is not bad i just think way too over priced for clothes that are not even all that. I just walk thru here and get to my favorite store J. Crew. Don't get me wrong maybe for your taste and your pocket this can be the ideal place if you want to wow someone with some ultra expensive jewlery fragance or designer brand clothing. read more

Neiman Marcus - management so bad !!!!!!!!!!!!!!!!!! He is Name is Jon , never nice !!! I'm a customer .. today I'm shopping $1200 but , outside rainy .. my shopping bag is broken .. I'm return I say , can I get one new just bag ! It's gift my wife ! He is not give another bag !!! So bad !! This is Neiman Marcus !! read more

I am giving NM a 3 star rating for product. They have a pretty good selection, but not as great as I have seen at other NM locations. In the shoe dept. I reccomend Michelle or Maria. They always call when new items come in and bend over backwards to try to help you find what you want. read more

The worst shopping experience I have had the worst store I will never go back. I ordered a Givenchy Mascara they said it was free shipping and they would send it to me. When it arrived not only was the mascara box damaged But the mascara had been used and it was completely dried out. When I called the store and spoke to Joanne who is the assistant manager for the cosmetics she told me I would have to have it FedEx back to her and then she would credit my card for $35. I said surely you can credit my card now for $35 for goodness sake but no she is making me wait three days for FedEx to pick it up 2 days to have it delivered back to Neiman Marcus and probably another 5 to 7 days to have it credited back onto my Credit card account. On top of that she put the phone down on me. I called back I have now left a message for Debra Gabriel who apparently is the store manager to see if she will bother to return my call. For $35 shame on Neiman Marcus. Shame on Neiman Marcus for sending out a dried up damaged product and then making a customer have to wait two weeks for the refund of $35. And you wonder if they did it purposely because surely whoever Handled the merchandise must've noticed that the box was completely damaged and bent out of shape. read more

Horrible experience at the Chanel counter. The woman literally not even a foot away sitting on her phone completely ignored us. When we called to complain to a manager their excuse was employees are allowed to be on their phones. No matter if that's true they should still put them down and offer to help customers. read more

This store is amazing. It is beautifully designed and quite peaceful compared to the rest of the mall. All of the employees are extremely helpful and polite. They go above and beyond to help you and go the extra mile, regardless of how you are dressed. This place has the best customer service, and they show present great value in their merchandise. read more

I love this place. If you need a gift, a great suit, or anything in a pinch - go here. They will have your size in something amazing and it has saved my reputation after losing all my luggage on a recent trip. The assistant helped me out - picked out a few key essentials I would need for a 2 days business trip and I was out in less than an hour. I would give it 5 stars if the prices were better. read more

I came into return cosmetics I got as a gift. Unfortunately, I can't wear YSL due to having a previous allergic reaction. I brought everything in the box with the receipt & nothing was used. The associate immediately gave me an attitude. I explained to her why I'm returning them. She went ahead & opened each & every box & slowly began to investigate them as if I was lying to her about the makeup not being used. Shortly after she tells me one was used, I said no it was not. I was shocked at this point. Then I asked her if she can advise me to which products will work for me & she didn't seem interested & just threw a few cosmetic lines out there without showing me or taking me over to the counters. No need to be rude. read more

Kiehl's counter girl was fantastic! Super helpful and generous with the samples. Overall a nice non cluttered, no nonsense store.... Which is sometimes rare for Orlando read more

Just received the best news ever. Neiman Marcus started accepting visa and mastercard November 1. As soon as I found out, I stopped by and picked up a few pairs of shoes. They have some of the best selection for shoes in town. The staff was extremely friendly and quick. I was in and out of there in less than 15 minutes. Planning my next pair of Louboutins maybe by Christmas. One of my favorite stores. read more

I decided to give Neiman Marcus Orlando to stars as of this moment. I am extremely disappointed with the level of customer service in the Orlando Florida store. Typically I shop in the Beverly Hills store and everyone is treated with respect and kindness. I really can't say much about the entire store but I will specify the Cosmetics Department needs extreme Improvement. If I'm going to spend $300 on a bottle of fragrance or $500 on an face cream then I expect two be treated with courtesy enthusiasm and respect. Now they have a new policy they have put into place that after 60 days you are not allowed to make any returns and if you do guess what it cannot be opened used excetera excetera I'm not one to make returns but I happen to make one recently and I was put through the wringer. I called their customer service / order Department to make a complaint and I was told to file the complaint on their online website. The representative had no regard for my experience in the store what I would suggest doing at this point until Neiman Marcus can get their act together at the Orlando Florida location just shop at Saks online or Barneys. I also find it so racist that they have the most how do I say it without sounding racist ghetto not even fabulous people answering their phones in their credits apartment and in their customer service but they wouldn't dare display them for the public to see that is disgusting thank you read more

Terrible customer service. Never buy things from there. they staff over there don't care about u.

When I went to Neiman MARCUS I thought it was going to be an isolated situation but turns out it's but one of my friends from work told me that she went to Boca Town Center Mall in Boca Raton and that there is a Neiman MARCUS there she says it sucked but my opinion it's fine I love it's not as good as the Macy's and Bloomingdales in Millenia Mall but this Millenia Mall location is great read more

It has just taken 20 minutes to find an associate to ring me out and that was with the help from one of the team. There is something wrong when you cant ring people out in retail business. read more

Good selection, friendly staff for the most part, but the people in the fragrance department were a little pushy.

Horrible customer service. If you want to be treated poorly and receive smart aleck answers when you ask questions about a product, this place is for you. The older lady working in the Celine handbag section was atrocious. read more