Anita Klincko, Home Specialist and Mattress Advisor: Extremely helpful! I ordered a mattress and springs. Sounds easy right? Well she was amazing. Finding a mattress that would accommodate a wife that likes a pillow top and a husband that likes it FIRM was a task we presented her with. To complicate things, I was also returning a flawed mattress from a prior purchase. There was a glitch in the system processing the purchase and return. She remained diligent and resolved it as she spoke with the department and sorted it out. Her continued efforts and kindness got the job done. I have to say, I was impressed with her efforts and composure. I recommend if you are in the need of a mattress - She's the one you should see. Great customer service. Pam T. read more

Great store and they always have great deals, you can also download their app ans get coupons. I have always enjoyed shopping at this store, they have a great set up and there is clothes for the whole family plus they also sell bed sheets and other things for your house. I bought some jewelry here before and had warranty im it so when it broke I brought it back ans has no problem getting it fixed. The employees here have always been friendly and nice and check out is a breeze. read more

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We walked through JCPenny last night while waiting for our movie to begin. The store is very nicely set up with space enough between displays for folks wandering around while shopping so you don't feel cluttered. The perfume area is neat, the clothing racks had lovely selections and the employees were all very friendly and helpful. read more

JCPenney - Department Stores Near Me - Altamonte Springs, Florida

The people working here are professional and friendly. I had the best experience ever buying curtains. Anita knows everything about curtains and accessories! She asked me all the right questions, so I felt totally confident making the purchase. Highly recommended. read more

My review is for the salon experience I had today. I had an appointment with Rex and my hair turned out amazing! It was exactly the confidence boost I needed. Rex was very nice and accommodating throughout the entire experience. Their prices are very reasonable. Overall it was a very enjoyable experience! read more

Staff at the Altamonte Mall store are not very helpful including the GM James. I was refused checkout in the jewelry department by a cashier named Dean who I was told was also a part of leadership. I filed a complaint by calling customer service. I gave the store number to the customer service rep as well as the name of the cashier. James told corporate during follow up that I had given a different name other than Dean. I went by the store to follow up and get Dean's name. He sarcastically asked me if I really wanted him to look at the schedule from the date of my visit to get the correct name. He did so reluctantly and asked me to avoid contacting corporate. I guess he does not want them to know how horrible the staff is including the himself, the GM. I advised him that I have been spending money there on a regular basis, lots of it. He seemed reluctant to care. read more

Staff is horrible. There was an Indian lady who worked in the women's clothing area as a cashier and she double charged my card and just stuffed my clothes into the bag and said next. No greeting or thank you. I told the manager and he never did anything about it. I went with my mother one time too and was so embarrassed with that one cashier. I avoid jc penny at all costs when I go to Altamonte mall. I'd rather spend the extra money for great customer service elsewhere read more

Wow!! wow!!wow!! Encantada con el trabajo y profesionalismo de Raquel. Ella sabe perfectamente lo que quieres y lo que te queda ,no tienes que explicarle mucho para que ella entienda. Mi color de pelo original es negro pero me había realizado varios cambios y tenía varios colores, los cuales no me agradaban. Tan pronro le expliqué a Raquel enseguida me dijo lo que iba a hacer. Estaba un poco nerviosa pues no sabía nada de ella. Cuando terminó y me mire al espejo no lo podía creer. El corte me encantó y el color ni se diga. Desde entonces sigo visitando el salón y cada vez más me sorprende su talento y profesionalismo. Raquel me hizo highlights. Cada vez que veo a alguien que no me veía hace tiempo lo primero que me dicen es que el color me queda bello y que me veo más joven. Les recomiendo que vayan donde Raquel si quieren un cambio de imagen y quieren sentirse fabulosas. read more

Nothing too much out of the expected here. They have all the standard things one expects to set for this anchor store. Periodic sales and deals can be found throughout the store, so I'm very hesitant to pay full price for anything here. The staff is the usual mix of persons fixing stacks of clothing or ringing up people at a cashier kiosk. Some greet you, others walk by you. No biggie either way. They'll stop if you ask for help. Overall: B Regular offerings. read more

JCPenney - Department Stores Near Me - Altamonte Springs, Florida

This is a fairly standard department store. They have your usual sections including both women's & men's clothes, shoes, hand bags, make up, jewelry, and housewares. We generally come here when we have coupons or they're having a big sale. They have a big & tall section which I appreciate since hubs is a big guy. I've had luck a few times finding really great deals on shoes that also turned out to be both stylish and comfy. There is a Sephora in this location. They also have their own salon and a photo department where you can get professional photos taken. It's in the Altamonte mall. I'm not much of a mall person but it's fairly easy just to get to the store entrance from the parking lot without having to walk through the mall since they have several. read more

Ok so this is how JC Penney is ripping you off this year. Even if you have a gift receipt you can't return the item for cash. So ridiculous. Looks like I'll be returning without a receipt. I know my MIL got her retirement discount plus. JC Penny is ripping themselves off in my case read more

This is an OK JC Penny's compared to others I have visited. The staff seamed OK as well but nothing too special. The sales are the same as all of the Penny's read more

Great bargains here to finish your Christmas shopping for the entire family. The best place to do pictures anytime of the year or for any occasion. Liz is the person in charge and you could not ask for a better photographer. She is both creative & patient for everyone and it shows in the finished pictures. She is great with kids and sets you up for the best deal. Appointments are the only way to go. read more

This review is for the Photo studio in the store. The team in this location are AMAZING. They really go out of their way to make sure that your needs and wants are fully covered. We have been brining our kids into this location now for 4 years and have never been unhappy with the quality, selection, pricing, or service of this studio. read more

Decent selection, great prices on suits. There was a very nice lady named Rosemary that was beyond helpful and kind. I never asked for assistance but she went way out of her way to grab shoes for me and to help me with my outfit. She was patient in showing me what was on sale and the best way to go about purchasing all I needed. I would come back here just to feel like a valued human being, and would recommend to anyone in need of a suit to stop here first. read more

JCP was held up as one of those "turnaround" stories about mid-year, when Ron Johnson of Apple Store fame tried to come in and transplant his magic. Things didn't look good for a couple of quarters there, after he misread THIS consumer segment, and might have done things to hurt the brand instead of help. Jury's still out on the store's long-term viability after major surgery, but my one experience with them back in November was quite positive. I'd STUPIDLY dropped my keys on the way in. Almost every staff member I talked to was sympathetic and helpful to a fault. I was saying to myself, "Did EVERYONE just come from customer training or something?" Now they didn't find my keys; that's because I dropped them in the parking lot, and someone turned it into MALL security instead, whom I didn't check until after 2 anxious hours of frantic searches. Lesson learned. read more

I'm writing this review for JCPenney's photo studio. I was lured in with an online deal of $11/sheet and wanted to get some shots of our new baby. Going to a chain studio may not get as nice of photos as an independent photographer but they are less expensive and easy to get in for an appointment. I was pretty impressed with JCPenneys. The photographers were very nice and patient. When the baby got fussy after only 5 minutes (and one of two outfits I'd brought) the photographer suggested I comeback early the next day. She even met me before the store opened to "squeeze me in" to a fully booked day. We got another 5 minutes out of baby but did get some really cute shots. I wanted the disc with all the shots, which was ridiculously expensive ($150!) so got their "media" package. I signed up for their photo club too which, with a new baby, I'm sure I'll get my use out of. read more

The portrait studio does great work! Liz, the photographer, does great work. She has taken pictures of my daughter and I several times, and has done such a great job each time. Phone camera pictures are okay, but JC Penney pictures are a twice a year dress nicely for the occasion MUST when you have a young child. read more

I needed some new clothes to wear to an upcoming wedding. Having recently lost 36 lbs. I had to try on several combinations of suit jackets and slack. i was fortunate enough to meet Rosemary, a JC Penney associate. She helped me search for the right combination and made sure the fit was great. The customer service that I received was rare in this day and age. A truly lovely woman, Rosemary gave me the attention that I needed and made sure that I took advantage of the great savings that were available to me. This was the best buying experience that I have had in a very long time.. read more

My go-to place to find an affordable outfit for various occasions. JCP is one of the stores trying to save their customers money . Providing many sales and clearance items to select from. And offering additional savings with coupons.Thxs JCP! read more

JCPenney - Two pair of St John jeans, a fun night out top and a skirt for $29. Now that's what's up! - Department Stores Near Me - Altamonte Springs, Florida

I haven't shopped in JCP in years but after their support for equal rights I decided to check out their stores again. The altamonte store in particular wad a nice surprise. I remember walking through the store a couple of years back and seeing the mess it had with clothes everywhere. I also remember the old store smell...eugh. But now I see a new store with lots of friendly customer service reps. A really nice lady helped me in the home department and this other lady helped me in the sephora mini-store. The store smelled clean and it was lots more organized. I will be back. read more

I can't say enough how pleased I have been year after year. The staff is always so pleasant and make the experience fun and easy with kids. They did not give me a heads up that they weren't going to have any props because of covid but I understood and got my own in the store. The pictures turned out amazing. I don't think I have ever had a bad photography session at this location! read more

Even though this post is a month overdue, I can't express how pleasantly surprised I was on Black Friday when I received INCREDIBLE service from some of the sales associates at this store - ON BLACK FRIDAY. You know that day when stores are crammed full, customers are plentiful, children are running rampant through stores, store associates have frazzled nerves and hair - yes, it was on this day that a couple of sales associates at JC Penney in the Altamonte Mall went above and beyond for a pair of jeans. While other shoppers are before the break of dawn to shop for loved ones, I wake up before the sun to shop for me. And it was on this sale crazy day that I ventured into JC Penney's for a pair of jeans. After multiple failed attempts at finding the right pair, I finally stumbled across the perfect pair - with one minor flaw - the were 1 size too big. Coming out of the dressing room, I asked a sales associate if they had any in a smaller size. She not only sifted through what seemed like hundreds of pairs tossed casually aside outside of the dressing room, she grabbed one of the scanner guns and scanned the pair to see if the store had any remaining in the size I wanted. They had one pair. But it could be anywhere in the store. In a hopeful attempt to find the possible remaining pair, I went to multiple other dressing rooms where the sales associates again sifted through all the pairs at the dressing room. While I never did find that one lone pair of jeans, I was impressed at the effort the sales associates were willing to go through for one pair of jeans and on Black Friday no less. read more

Kelly in the JCP Salon is the best! She always does such an amazing job. She's a total mind reader when it comes to hair! If you tell her what you have in mind she'll give you perfect hair every time :) read more

First, if I could give it no stars I would. I have been a loyal customer and card holder for over 20 years and I will not go back there again. Today I was hit with a bait and switch and when I went to management over it, I have never been more disgusted or disappointed in the response on the manager Deborah Reid. I was talked down to and basically called a liar and told over and over that, when there was no reason for me to lie. I am about ready to cut up my card and pay off what I bought earlier in the week because of the constant poor customer service of the management. Most of the sales people go out of their way for you, but Ms. Reid and her management team won't. DO NOT SHOP AT JC PENNEY ALTAMONTE FL STORE IF YOU THINK ANYTHING OF GOOD CUSTOMER SERVICE OR LOOKING OUT FOR THE CUSTOMER. TODAY I WAS SCAMMED. read more

Best JC Penny experience I've ever had. I went to get a suit and there was a nice selection of suits for great clearance prices. The 2 employees that assisted me were fantastic. They helped me pick a look, sizes, and scoured the isles and racks for just the right things. I will definitely be back to look at the other departments. read more

Years ago this was our favorite store. Now they crammed the isles with racks of merchandise and other items you don't expect. Isles are crowded, departments are messy and littered and the lines at the few cashiers are lengthy. The men's department has shrunk and men's shoes are almost non existent. There are too many other quality stores in this area to continue shopping at Penney's. read more

A friend is a long time client of Vangie's in the salon and offered me a $50 off coupon for first time customers. But when I called to try to use it, the attendant, Shelly, clearly could have cared less about getting a new customer. Nor was she much good at describing their rewards program. When I asked for the manager, she said her name was Heather, but I guess she didn't know her manager's last name, because she put me on hold to find out, only she disconnected my call! read more

If i could give zero stars i truly would. I brought my children here for back to school hair cuts, I will never make that mistake again. To say the hair cut was horrible was the understatement of the year. We had to go get it fixed elsewhere. The woman who cut my sons hair was completely clueless, put a hard part up the middle of my child's head, there were patches left where she had shaved, didn't touch up the edges. It was a nightmare. I could see the worry in my kids face that his hair was ruined. I payed just so we could get out of there without a scene, but then had to take my little man over to Lady Jane's in Altamonte, thank God they were able to work some magic, and make this atrocious hair cut bearable while it grows in a little so they can fade and blend everything to make it look like a hair cut vs someone taking a weed whacker to his head. read more

Love all the different kinds of coupons that they send out...$10 off $10 or $10 off $25 that you can use right away and not have to go back to the store. When they have their doorbusters and sales it is well worth it. read more

JCPenney's portrait studio is normally a great place to go so I tried out their outdoor portraits. First of all I never got the call two days in advance from the photographer even though he said the words "I called you" doesn't mean he did. There was no message left. Once at the site the photographer was not prepared with any type of ideas for the photoshoot. I brought all of the props that I wanted and I had assumed we would be moving around the park a little bit because they advertised beautiful Azalea Park. All we got was a bunch of bad pictures taken at the meeting spot. Once I got the pictures back they were horrible! From the lighting to just the quality of the shot being blurry I could have done a better job with my phone. The glare from their flash was so bad that it just reflected off the clothing and made everything look like one blurred blob. I called JCPenney's to complain and request a refund on my sitting fee of $24.99 and someone was supposed to get back with me but they did not so I called again about my refund and finally someone called me back but let me know that the fee was non-refundable. I asked them if they had looked at the photos and they said no that they hadn't but that they would and get back with me. At this point no one has gotten back with me. I went to an amateur photographer and paid $125 for outside shots and not only did they come prepared with pose ideas they had actually went a little early to scan out the location to see where the best places would be to take the pictures and paid special attention to where the sun was and was very interested in having my daughter senior pictures turn out great . I guess you get what you pay for but I assumed being a reputable company such as JCPenney portraits I would get the same beautiful photos I get inside at their outside Studio . Since this is a new trial thing I would recommend that they don't go with the outdoor photos because so far they're failing . Their lack of creativity and and customer satisfaction is very disappointing. I would not recommend JCPenney outdoor portraits and might just never go to their indoor Studio again since they're more concerned about their $24.99 then they're repeat customers satisfaction. read more

My husband was in need of a suit for an upcoming wedding, so we went to JC Penney's at the Altamonte Mall after seeing a couple of suits on sale in the flyer. Needing assistance somewhat with fitting and advice, we asked one of the sales associates, Carlos, for help and he went out of his way to answer our needs, but not in a pushy way at all. The pant size needed were not in stock (and my anti-shopping husband was ready to call it quits) so he looked online at options for purchasing the suit and even came up with an even greater discount than we had planned. I just want to extend kudos to Carlos for his efforts ! read more