Very nice people! Manager and her daughter are always working hard for their customers. Very clean…read moreand fresh food always. Love the support for the local school. Silsbee, Texas is a great place to live and raise your kids.

The service suck the food was so bad like I found hair in it and it just tasted bad. But I like the…read morelocation.

I would give it one star but it would have a higher chance of being deleted. I waited THIRTY…read moreMINUTES in this fast food line behind one other vehicle and when i got to the window they couldnt care less that we were upset. Then he said "we havent dropped ur fries u want something else so you dont have to wait?" Wth were they doing the past half hour? Mind you my friend and i both got chicken strips with nashville hot sauce and they didnt give us the sauce. They also got our sides wrong. I wouldve just left but the curb wouldnt allow it. Yall suck. Looked stoned asf too.

Husband went through drive through and ordered 8 piece mixed bucket we received all dark. No…read morepotatoes and gravy and no biscuits. Dark meat chicken and small container of coleslaw. I couldn't believe they didn't realized that the box was missing quite a bit of food. Haven't been back and don't plan too.

Silsbee Jack in the Box is about average for a Jack in the Box. I think this place could be busier…read moreif they had put it in a little better location where it would be more noticeable and more accessible. It's a nice Jack in the Box, but I've noticed it's not very busy at anytime I've been by here. There were a couple that i frequented in Bacliff and Texas City. They were located on corners that had a lot of traffic and usually always had two or three cars in the drive through at anytime. The people here at the Silsbee location are friendly enough and seem to care about their jobs which is something you don't see a while lot of now days. I ordered the regular tacos which I haven't had in quite awhile. They haven't changed much other than costing a little more, but what don't in the last two years. The young lady that was the cook asked if I would pull around and park on the other side which I didn't mind, but didn't know why as there were no other cars in the line. After a few minutes she brought my order out and explained that she wanted to cut up some fresh lettuce to go on my tacos!! I think that was very caring of her and showed she had the initiative to take care of her job! I can go with that!!!

Silsbee's Jack in the Box has very poor customer service on the night shift. On February 13, 2024…read morearound 9:45 p.m., I waited about 10 minutes for assistance then decided to drive to the window in hope of getting a slice of cheesecake. The guy at the window just glanced our way and continued to watch a lady bag food and go back and forth in the kitchen. He nor she ever approached the window to assist us. This carried on for about 20 minutes. We eventually decided to drive off. We'd had enough at this point. There was only one vehicle in the parking lot so i really couldn't understand the delay.

Excellent service from a very friendly staff. Food was good and hot. Love to see this type of…read morecustomer care and great workflow in a fast food establishment.

Cannot complete correct orders! Manager is not helpful. Took a loss and moving on! Need to hire…read moremore competent employees.

I will go to Lumberton every single time from now on. It seems every time I try to go to this Sonic…read moreI'm waiting forever or someone is rude. There's really no sense in being that way towards your customers.

As all franchises go the food is as consistent here as is any other Sonic. Make sure to check your…read morefood once it arrives though. They run about 50/50 on it being either correct or not all there. Ordered a BLT but they for got the tomato and the mayo. Not sure how that happens. Ordered popcorn chicken but didn't get the sauce. Ordered mozzarella sticks but they came out cold. I like the food so I'll keep coming back, just giving a heads up to others.

Inside of restaurant is disgusting my mom went here she said her burger was completely raw and I…read moreordered an ice cream to find a hair in it! I would not recommend.

They locked the doors at 8:30 when someone parked outside, with us still inside. Reminded us at…read more8:20 that they closed at 9. They were in a rush to get us out.

horrible customer service and very bad attitude from lady taking my order. I will never go back to…read morethis place. whoever was working 3/24/26 needs to be fired for anger problems and not knowing how to treat customers. Have never in my life dealt with this kinda customer service.

Do NOT go there. Everyday they have new hires. The manager and store owner is named Robert is very…read morebad. He doesn't give time his time to train new people. I ordered a teriyaki chicken bowl via the Subway App so I went there picked it up and I got back home, the salad had no chicken. I called the store someone named Allen and said "Yeah sorry I forgot to add the chicken so bring back the bowl and I'll add the chicken" This is so unprofessional, I stay 20 mins away and he should've offered me a new bowl with chicken. I'll report this to the corporate.

We ordered a BMT salad and a footling BMT online. Arrived at the restaurant 10 minutes past the…read moretime they said it would be ready and waited for over 20 minutes at the drive-thru. Got our food home and the BMT sandwich had all the veggies we wanted removed and none of the ones we requested. The salad had no meat, was only spinach, lettuce, pickles and onions (both of which we requested be removed), no cheese, and no dressing. 0/10 would I recommend this restaurant...

They were so much fun! They were hustling to get the lunch crowd but were joking with all of us…read morethe whole time. They are fresh slicing their meats now - so much better! Worth giving them another try.