My 31 year old daughter was found to have a very large ovarian tumor. She was anxious and scared,…read moreas well as the rest of the family, afraid of the 'unknown' and the possibility of the tumor leaving her unable to have babies. She had a planned surgical admit for an urgent ovarian tumor removal and traveled to BSA Amarillo from New Mexico for surgery. Her surgery was performed by an expert in GYN Oncology, Dr T. Farzan. Her experience at BSA was AMAZING! Dr Farzan was so skilled, he removed the tumor mass in it's entirety, and was able to leave her with her other ovary and uterus intact! Sweet news! The personalized care delivered by the peri-op team, Anesthesiologist, Assisting MD, PACU RN's, and surgical Team on 3 C were amazing. As a retired nursing leader, I researched the hospital and provider, read the Leap Frog reviews, and am pleased to tell everyone that the care delivered exceeded the exceptional reviews! Thank you, J. Sanderson RN, BSN From Washington State

I would rate my experience as the lowest possible score. How would you rate a hospital that nearly…read morekilled your dad? I have never seen such horrible medical treatment and negligence and I so badly wish I could go back in time and never step foot in that horrendous place again. I'm sorry dad that we trusted that place to care for you and their incompetence took you to this nightmare. I will spend the rest of my life sorry that I helped you get there. The best part about that place is if by the grace of God you get out of there so you have a chance to recover from all of the unnecessary trauma they put you through. They have zero communication skills and do not follow basic standards of care. If anyone is reading this please run as far as you can from this place and do not let your loved ones go to the hospital. I have now heard horror stories from a multitude of people that say this hospital killed their loved ones or came close. How are they even still open?

I've been here twice and both times I received quick and excellent care. Both physicians were…read morethorough and explained everything to me. The staff was friendly and welcoming. A few months later I received the bills, and they were financially impossible for me. I went back and forth between their billing agency and my insurance before getting into contact with someone at the facility that was willing to help me. They helped me in a way I will always be grateful for. These people truly are about patient care, even the financial aspect.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

This place seems to be a bit of an enigma. When I first looked it up several months ago I found a…read moreweb page for a menu but it hadn't been updated in a year or two. Just now I looked again and there's no sign of them even having a dining area much less, what the daily menu might be. Compare that to BSA where at any time you can look up their menu to see what they are serving. I went here a couple weeks ago about 5:30 p.m. which I thought would be a safe time, right in the middle of a normal dinner time. But they had very few offerings. There was a fairly extensive salad bar so that's what I got. Everything else except for maybe pizza seemed to be closed for the day. I think someone told me those foods are only available until 2:30. But as I was leaving I saw people lined up to order hamburgers from the grill so that information given to me must have been incorrect. I could have gotten a hamburger or something instead of, or to go along with, my salad. The salad itself was perfectly good. Certainly not gourmet, nor did I expect that. I have noticed that all hospital cafeterias seem to serve food that I do not personally consider overly healthy, laden with chemicals, preservatives, fillers and excessive salt and sugar. I would expect better from a hospital than from a restaurant. At BSA they definitely have a 10% senior discount. At Northwest there didn't seem to be any such thing and I think I did remember to ask about it but the employee was far from friendly and pretty much ignored my question. I was charged by the pound for the salad and it came to $8. I just noticed at the top of the receipt it says the Blue Point Cafe so I will try googling that to see if any more information comes up. The foods on the menu that sounded good would only be available at lunch time I guess. I didn't get a picture of the salad bar but I did get a picture of my actual salad. It was a warm enough day that it did hit the spot. I love desserts but none of theirs looked appealing enough to buy. A different person might find something they liked though. If you happen to be visiting someone in the hospital then I'm sure this place would do the job. I do think that the employees need to be a little more welcoming. I realize it's not a restaurant but basic human decency says people should be pleasant and friendly and helpful to each other. The people at BSA have always been so to me. I can't help but compare the two since they are both hospital cafeteria type places.

I went in for a diagnosis of wernickes, they put a IV in me that made me feel absolutely horrible…read moreand when I ask if they could take it out or help me with the bad feeling I was having, the Dr blurted out infront of my family member " It's not us making you feel bad it's probably because you are on Meth" they quickly assumed I was just on drugs did not treat me for my diagnosis and the drs were laughing at me and would no longer help me, I am on a medication Bupropion that can cause fake positives, I later took a pee test, was negative for the drug I was accused of, the Dr then came in ripped my IV out and said" I hope we helped you feel better from your bender " HORRIBLE EXPERIENCE.

The Exceptional Emergency Clinic truly is the new model for our broken health care system! The word…read more"exceptional" is an understatement! i only wish we had this health provider in the state of Alabama where I come from. From the moment we walked in, we were treated with kindness, outstanding professionalism and care, and when appropriate some good ol' healing humor and laughter. Dr. Fernando and nurse's Les and Jeanie took great care to diagnose and treat me for a kidney stone (as well as to confirm that the heart flutters I was having were not a heart event). The efficiency and professionalism of this team, along with the advanced medical diagnostic equipment used, helped to allay my concerns and gave me great relief that we could continue our travels. And just to add an "exceptional" cherry on top of my experience, my care included a follow up call by Dr Fernando. I highly recommend the Exceptional Emergency clinic and hospital!

Went to the emergency room several months ago for a rash. I asked if it was allergies and they said…read moreit was allergies, gave me a shot and a huge bill. Turns out it was some bacterial/virus. I paid it off months ago and have had several calls telling me to pay my bill. I keep telling them that it has already been paid including dates and amounts, they then apologies for their slow processing, followed by another phone call sometime later. My insurance says it's payed in full. So misdiagnosis, enormous bill, and annoying bill collectors that don't check whether the bill is paid or not.

Excellent physicians! Very accommodating and no wait time. Made the experience very good.read more

We had to make a stop at the ER on Soncy during a road trip for a sensitive issue. They were able…read moreto get us into a room immediately and the staff was so understanding, kind, and communicative. They listened to our concerns and treated us with great care. While it is unfortunate to have to stop at any ER, I was thankful it was this one!

Quality of care was excellent. The staff were so nice and attentive to us. I highly recommended…read moreusing this urgent care when you have a need.

Went for stomach pain and nausea... did Covid testing and all was negative... then since it was the…read moresecond visits they charge $200 co-pay with insurance. 3rd visit will be $300 they said and so on. Provide a counter prescription medicine such as Tylenol, ibuprofen etc... staff was nice but the charges for the type of service is not worth it.

I was taken to emergency room with a torn muscle from lifting a 75 pound object. Theytreated me…read morelike a was using drugs or wanting drugs. This happed when the nurses and X-ray techs start yelling at me at sit up because I passed out twice from the pain... needless to say they nursing staff has issues with everybody and they have no people skills or the ability to assess the situation and make the right call.. rude hateful patronizing yelling at me the whole time I was there, then they had the gall to send me to Amarillo on opollo med flight!! Knowing they could nothing for me, and I'm still stuck with the bill. Not happy at all.

I will be filing a complaint with the Texas health and human services about Golden plains community…read morehospital. They are incompetent and have had way too many people pass away because they said they were okay and sent them home with no further testing or monitoring. This hospital is incompetent. I'm highly disappointed and heavily frightened for borger citizens. The fact that Borger hospital has had this happen multiple times it is an amazing wonder why they are still open or have not had a change in competent caring Doctors. Borger Golden plains community hospital is a disgrace to the community. And I apologize incredibly if this has happened to your family too. I would recommend avoiding this hospital at all cost and going to Pampa or amarillo hospital my Mimi had a stroke. She went to borger emergency room where they did a cat scan and told her "she did not have a stroke" and sent her home. She was still feeling off and not able to walk by herself very well So we took her to Pampa hospital. And they did an MRI and it showed she did infact have a stroke. I'm so glad we went to Pampa hospital. Borger hospital is sadly very incompetent as always. They've had too many cases of saying someone is okay and then them leaving/ being discharged and dying. It's sad. And worrisome for people who can't make it to Amarillo or pampa. I am looking into how to file a complaint against Golden plains community hospital to the Texas Health and Human Services Commission. She'll be in the hospital until Monday. She's doing better and is finally able to have moment in her hand And I was told she is walking today too. Due to the stroke she had nerve damage.

I went to the ER for dehydration after an ESI (Epidural steroid injection) caused some major issues…read moreand was still causing issues 11 days after the fact. Everyone was friendly, courteous. The ER Dr explained things to me no one else did/would, including the spine "company" that did the injection. They also helped me understand much more of what was going on in with my back issue after doing a CT Scan and X-Rays. I really appreciated the time, the input and the knowledge regarding how I had been told by the spine center to manage my back pain (which hasn't been working). I feel more equipped to make wise choices regarding upcoming procedures. Thank you

Worked with therapy team. They gossiped, lied, horrible group of people to work with and were…read moreoverall bullies. Ashleigh Wiswell, COO knew their history of being bullies but didn't hold them accountable. Attempts to hold them accountable ended up in me getting written up. Example of their selfish behavior....not wanting to participate in Halloween fundraiser for the community because they weren't winning any of the games. Ashleigh herself said they were demonstrating selfish behavior. Example of lies...Maria (PTA) wouldn't clockin/out multiple times even given MULTIPLE reminders. She had mutilple reminders sent to her (over 50 emails) but still claim she only got 3 reminders. If you're looking to work with them be prepared to deal with lies, gossip, poor training, etc. it will not be a pleasurable experience. Even Christine the current DOR applied multiple times for the position and the therapists were such jerks not to hire her and she really wanted it to. She gossips and is a bully just like the rest. But if you're will to deal with them...good luck! Improving the experience and environment is to truly hold those liars and cheaters and gossipers and bullies accountable for their actions. Don't flap your jaws about change but actually make the change!

The Worst. Sending info so late ...cant see an actual dr knowing my diagnosis needed certain…read moreattention ....the worst

I was seen in Pampa E.R. yesterday around 6:30am. Dr. Farley…read morecame in and I explained to him what I was experiencing. After an EKG, chest x-ray and the nurse took lab samples for Covid, Flu and Strepp throat. The nurses couldn't have been any better! Anyway Dr. Farley came back in I explained to him that I have a long history of Upper Respiratory Infections. He sent the nurse in with an aspirin. Almost 5 & 1/2 hours later he came back in and said everything is good. He diagnosed me with "ACUTE UPPER RESPIRATORY INFECTIONS AND WROTE ON THE DISCHARGE PAPERS TO PURCHASE MUCUNEX DM. PRETTY "UNPROFESSIONAL" IN MY OPINION. HE HAD ACCESS TO MY MEDICAL RECORDS SHOWING THAT I SUFFER FROM U.P.I. STEWART SIMS