Went to the emergency room several months ago for a rash. I asked if it was allergies and they said…read moreit was allergies, gave me a shot and a huge bill. Turns out it was some bacterial/virus. I paid it off months ago and have had several calls telling me to pay my bill. I keep telling them that it has already been paid including dates and amounts, they then apologies for their slow processing, followed by another phone call sometime later. My insurance says it's payed in full. So misdiagnosis, enormous bill, and annoying bill collectors that don't check whether the bill is paid or not.

Short version: $12,000 bill for a rash, the representative was not correct about pricing, and I…read morestill had the rash months on. Staff was nice at least. But NO ONE IS IN NETWORK!

My 31 year old daughter was found to have a very large ovarian tumor. She was anxious and scared,…read moreas well as the rest of the family, afraid of the 'unknown' and the possibility of the tumor leaving her unable to have babies. She had a planned surgical admit for an urgent ovarian tumor removal and traveled to BSA Amarillo from New Mexico for surgery. Her surgery was performed by an expert in GYN Oncology, Dr T. Farzan. Her experience at BSA was AMAZING! Dr Farzan was so skilled, he removed the tumor mass in it's entirety, and was able to leave her with her other ovary and uterus intact! Sweet news! The personalized care delivered by the peri-op team, Anesthesiologist, Assisting MD, PACU RN's, and surgical Team on 3 C were amazing. As a retired nursing leader, I researched the hospital and provider, read the Leap Frog reviews, and am pleased to tell everyone that the care delivered exceeded the exceptional reviews! Thank you, J. Sanderson RN, BSN From Washington State

Worst experience to after lumbar surgery. The care sucked they me sit in pee all night an even…read moreafter asking to be cleaned up. They let my iv loose power an my blood start going back up. They wouldnt check my drain bulb an I was having to dump it in the trash can. The tech at night was bad. Nurse made me think I thought I pissed myself an checked my foolly an said it was a drip of pee but I ran down into my bed which I have pictures of it. My room was disgusting cause of having to clean my self up with blankets an they just let it sit on the floor all night. Only think the night tech did was empty my piss bottle once. I was awake when they said I was sleeping soundly. Didnt see the nurse the next day for 3 hrs after I finally got up cause I needed pain medication. Whats even sadder is I had to call the er to call the floor I was on to get help when I pissed myself. I had no working call buttons. Worst stay ever.

We walked in about 6pm --- no wait. My husband had sustained an injury (slipping in the shower and…read morebreaking 3 ribs and creating a major hematoma -sp?). They quickly took his vitals as well as performed a cat scan. The doctor quickly evaluated the created reports and met with us and explained in great detail the situation, the expectations, etc. While that was all going on, the assistant brought us warm blankets to stay comfortable (the rooms were COLD). At the conclusion, they provided us with a folder complete with paperwork and a CD with the results of our visit. A fabulous experience. We highly recommend this facility.

Went for the first time a couple of weeks ago. Went on a Friday evening and didn't have to wait…read morevery long. Everyone was very friendly. Dr Matzen was the dr who saw me. He was very knowledgeable and friendly. Would definitely go back.

This place seems to be a bit of an enigma. When I first looked it up several months ago I found a…read moreweb page for a menu but it hadn't been updated in a year or two. Just now I looked again and there's no sign of them even having a dining area much less, what the daily menu might be. Compare that to BSA where at any time you can look up their menu to see what they are serving. I went here a couple weeks ago about 5:30 p.m. which I thought would be a safe time, right in the middle of a normal dinner time. But they had very few offerings. There was a fairly extensive salad bar so that's what I got. Everything else except for maybe pizza seemed to be closed for the day. I think someone told me those foods are only available until 2:30. But as I was leaving I saw people lined up to order hamburgers from the grill so that information given to me must have been incorrect. I could have gotten a hamburger or something instead of, or to go along with, my salad. The salad itself was perfectly good. Certainly not gourmet, nor did I expect that. I have noticed that all hospital cafeterias seem to serve food that I do not personally consider overly healthy, laden with chemicals, preservatives, fillers and excessive salt and sugar. I would expect better from a hospital than from a restaurant. At BSA they definitely have a 10% senior discount. At Northwest there didn't seem to be any such thing and I think I did remember to ask about it but the employee was far from friendly and pretty much ignored my question. I was charged by the pound for the salad and it came to $8. I just noticed at the top of the receipt it says the Blue Point Cafe so I will try googling that to see if any more information comes up. The foods on the menu that sounded good would only be available at lunch time I guess. I didn't get a picture of the salad bar but I did get a picture of my actual salad. It was a warm enough day that it did hit the spot. I love desserts but none of theirs looked appealing enough to buy. A different person might find something they liked though. If you happen to be visiting someone in the hospital then I'm sure this place would do the job. I do think that the employees need to be a little more welcoming. I realize it's not a restaurant but basic human decency says people should be pleasant and friendly and helpful to each other. The people at BSA have always been so to me. I can't help but compare the two since they are both hospital cafeteria type places.

ER staff at the front desk were extremely rude. Laughing and giggling with their co-workers when…read moretwo worried parents were told just sit down and give us a few minutes when the paramedics said for us to go ahead and go in the room our daughter was in. I get that you are at your job working but I think you need to be more considerate of someone public comes in rather than laughing and giggling while they are at your window.

Excellent physicians! Very accommodating and no wait time. Made the experience very good.read more

We had to make a stop at the ER on Soncy during a road trip for a sensitive issue. They were able…read moreto get us into a room immediately and the staff was so understanding, kind, and communicative. They listened to our concerns and treated us with great care. While it is unfortunate to have to stop at any ER, I was thankful it was this one!

I was taken to emergency room with a torn muscle from lifting a 75 pound object. Theytreated me…read morelike a was using drugs or wanting drugs. This happed when the nurses and X-ray techs start yelling at me at sit up because I passed out twice from the pain... needless to say they nursing staff has issues with everybody and they have no people skills or the ability to assess the situation and make the right call.. rude hateful patronizing yelling at me the whole time I was there, then they had the gall to send me to Amarillo on opollo med flight!! Knowing they could nothing for me, and I'm still stuck with the bill. Not happy at all.

I will be filing a complaint with the Texas health and human services about Golden plains community…read morehospital. They are incompetent and have had way too many people pass away because they said they were okay and sent them home with no further testing or monitoring. This hospital is incompetent. I'm highly disappointed and heavily frightened for borger citizens. The fact that Borger hospital has had this happen multiple times it is an amazing wonder why they are still open or have not had a change in competent caring Doctors. Borger Golden plains community hospital is a disgrace to the community. And I apologize incredibly if this has happened to your family too. I would recommend avoiding this hospital at all cost and going to Pampa or amarillo hospital my Mimi had a stroke. She went to borger emergency room where they did a cat scan and told her "she did not have a stroke" and sent her home. She was still feeling off and not able to walk by herself very well So we took her to Pampa hospital. And they did an MRI and it showed she did infact have a stroke. I'm so glad we went to Pampa hospital. Borger hospital is sadly very incompetent as always. They've had too many cases of saying someone is okay and then them leaving/ being discharged and dying. It's sad. And worrisome for people who can't make it to Amarillo or pampa. I am looking into how to file a complaint against Golden plains community hospital to the Texas Health and Human Services Commission. She'll be in the hospital until Monday. She's doing better and is finally able to have moment in her hand And I was told she is walking today too. Due to the stroke she had nerve damage.

I went to the ER for dehydration after an ESI (Epidural steroid injection) caused some major issues…read moreand was still causing issues 11 days after the fact. Everyone was friendly, courteous. The ER Dr explained things to me no one else did/would, including the spine "company" that did the injection. They also helped me understand much more of what was going on in with my back issue after doing a CT Scan and X-Rays. I really appreciated the time, the input and the knowledge regarding how I had been told by the spine center to manage my back pain (which hasn't been working). I feel more equipped to make wise choices regarding upcoming procedures. Thank you

The ER misdiagnosed me with a virus and charged me over $400. They did nothing. A month later I'm…read morecontinuing to have the same symptoms. Thank goodness I can get into my doctor this time. I went to the hospital because I thought that I would get the highest quality of medical treatment there. Man was I wrong. The treatment was poor, I felt like the doctor resented my being there. The only thing high was my bill.