This office is unprofessional and unhelpful to patients. I called today for assistance with a medication for which I still have two refills. My current pharmacy is out. When I called for help with how to fix this, I was told that my doctor would not approve a refill until I had a follow up appointment. I called back and asked for someone I knew due to not understanding why and the supervisor AKA the Director "Sylvia Chavez" answeres and repeats what the other lady had already told me. I told the Director multiple times that I already have a follow up appointment for January and I have two refills left of which she prolly didnt hear cause she just kept cutting me off so rudly. I just needed assistance in transferring it. She again cut me off for like the 3rd time and I told her I wanted to speak with someone above her and she said "You wont be talking to no one else" and told me one last time that I had to have a follow up appointment before they will refill my medication and ENDED THE CALL. I called back 3 times to get her voicemail. Lucky for me I found help elsewhere and know what needs to be done going forward but it is disheartening to call my doctors office for help and be talked over, yelled at, and hung up on. They didn't listen to me at all and they probably could have helped me solve the issue quickly. I'm very disappointed. read more