I went in on 2-25-2026 I COULD HAVE DIED IF I WOULD HAVE LISTENED TO MY DOCTOR. I am 52 years old…read more I have ALL my female parts. I was cramping for 2 days spotted for 2 days when I came in over a 4 day period. I told them I felt like I was in labor. I was in so much pain I had 2 rounds of MORPHINE in the waiting area. I had a SONO and A CT with contrast. I was sent home with this IMPOSSIBLE/CRAZY Verdict. (I had blood in my urine due to my colon (colitis) Next day my husband took me to NWTH They did a CT and a SONO they found fibroids on my uterus. JUST LIKE I TOLD THEM AT BSA I don't know how it was missed!!!! But I should have had a emergency hysterectomy. I am getting one now. AND I WILL NEVER GO TO BSA AGAIN! GO TO NWTH THE STAFF AND SERVICE WAS TOP NOTCH!

Nurses extremely caring and thoughtful. Administration not following through on protocols of…read moreprivate belongings. No inventory taken of belongings upon arrival: we were told they were supposed to. Items gone missing when changing rooms: told all should have been turned into security and kept there. Didn't happened. Monetary value of replacing said items $1,081. Phone, charger, clothes, shoes, glasses, handmade quilt, wallet, $220 in cash. Said they needed receipts of purchase: SERIOUSLY. You are a joke!

The new facility Northwest Texas ER at Eastern was one of if not the worst experience we have ever…read morehad. We were visiting from out of town during the holidays and my wife became ill. She is a disabled veteran and although they do have a VA ER here we were informed that they were very busy and a very long wait time. We decided to go to the above mentioned ER which stated I'm their marquee out side that the wait time was 3 minutes. The receptionist was very rude and was not helpful at all. After several minutes of back and forth regarding insurance and billing she finally gave us the paperwork to register in. A family of five enter a few minutes behind us. We waited 15 to 20 minutes before called in however the family that came in behind us were called in almost immediately.The nursing staff were rude and unfriendly. Felt like we were bothering them. This place was not busy at all. Dr was sitting down on his phone, I realize it may have been a work call but based on his body language it looked like a personal call. It took about 15 minutes before he came into the room and said he would be back when they had flu/covid results. It was about 20 minutes before he came back, positive for Flu. Dr provided prescription sent us on our way. Before leaving I had to use the restroom. There were two available and I unfortunately picked the one that was filthy, toilet paper on the floor, no soap, trash overflowing and vomit on the wall. I did inform the security guard who by the way was the only nice and helpful person. He did explain that the cleaning crew did not work on weekends. Yuck. I have since heard from family and friends that they have had similar issues at this ER. Thank you for letting tell you about our experience. I hope things change at this establishment so that othes do not have to go through the same experience. I did write a review on Google and did receive a response asking if they could speak to me in person. I it's been 2 days still no call.

ER staff at the front desk were extremely rude. Laughing and giggling with their co-workers when…read moretwo worried parents were told just sit down and give us a few minutes when the paramedics said for us to go ahead and go in the room our daughter was in. I get that you are at your job working but I think you need to be more considerate of someone public comes in rather than laughing and giggling while they are at your window.

Had a hip replacement surgery there, everyone there was wonderful. I felt like they really cared,…read moreand even as we were dealing with the extra pressures of these covid times, I felt like everyone was helpful and never made me feel rushed as they took care of me and answered any questions.

My wife went in for surgery today. In and out in 6 hours with a nice greeting card signed by the…read morestaff that cared for her. Actual handwritten messages of well wishes, not just names-- nice personal touch that was appreciated. I've had some past experiences with rude and condescending medical staff --not here. Everyone we dealt with was down to earth, friendly, and accommodating, yet confident and professional. When your body is getting cut open you want to trust the people who are working on you. Dr. Dillman came highly recommended by a coworker and did not disappoint. Thanks a lot, Panhandle Surgical.

I've been here twice and both times I received quick and excellent care. Both physicians were…read morethorough and explained everything to me. The staff was friendly and welcoming. A few months later I received the bills, and they were financially impossible for me. I went back and forth between their billing agency and my insurance before getting into contact with someone at the facility that was willing to help me. They helped me in a way I will always be grateful for. These people truly are about patient care, even the financial aspect.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

I recently spent a couple of days at Quail Creek Hospital after having surgery, now the type of…read morecare I received was exceptional nothing was no trouble for the Nursing Staff . You really are the best , A big big thank you for the care you gave me .

Very knowledgeable, kindful and courteous group of professionals. Aliyah was very helpful in…read moretelling me what to expect. Checking in with the cashier and secretary was very easy and they were so nice. Dr. Din was a very knowledgeable person, I went in because I wasn't feeling well. She check all my recent medications, doctor visits and illness. Very thorough and knowledgeable person, I know I will be switching my doctor and place to go after today.

Nice facility (at the School of Pharmacy) for a work event. Friendly, helpful staff, plenty of…read moreparking, and a nice auditorium for giving presentations. And pretty much no traffic whatsoever at rush hour on a Wednesday.

I am a 100% disabled career veteran. I recently moved to Texas from Colorado. I have tried a…read moreminimum of three times to try to set up an appointment to transfer my care and get a new primary care provider here in TX. I live 91 miles away from the hospital. So far, every time I have tried to connect to an appointment scheduler, the operator advised me to walk in to make an appointment. On today's call, there were 5 attempts from the operator to connect to a scheduler, none of which were answered. I have yet to speak with a live person to schedule an appointment. I have now lived in TX for four months and cannot get seen.

The people here really care. Veteran's have the choice of in person appts or by virtual. Getting…read moreprescriptions is easy. Parking is hit or miss.

My mother has services with Gentiva out of Amarillo, Texas. We have a care taker for my mother…read more Yolanda Mendoza fills in to tend to my mother, bathing, helping her get in and out, helping her in areas we alone could not do or experienced on such matters. Thank you Yolanda, we greatly appreciate your dedication, never missing a day, your effort and compassion.

Lack of communication. Inconsistant schedule…read more Dropped visits. Lack of supplies. Everything had to go through one telephone operator- My recommendation would be to find a different hospice group.

We walked in about 6pm --- no wait. My husband had sustained an injury (slipping in the shower and…read morebreaking 3 ribs and creating a major hematoma -sp?). They quickly took his vitals as well as performed a cat scan. The doctor quickly evaluated the created reports and met with us and explained in great detail the situation, the expectations, etc. While that was all going on, the assistant brought us warm blankets to stay comfortable (the rooms were COLD). At the conclusion, they provided us with a folder complete with paperwork and a CD with the results of our visit. A fabulous experience. We highly recommend this facility.

Went for the first time a couple of weeks ago. Went on a Friday evening and didn't have to wait…read morevery long. Everyone was very friendly. Dr Matzen was the dr who saw me. He was very knowledgeable and friendly. Would definitely go back.

Dr. Susan Neese is such a kind hearted, truly caring doctor, who is great to her patients. I world…read morerecommend her very highly to anyone in the Amarillo area, looking for a great family doctor.

Dr Neese is an excellent doctor. She is always willing ro really listen to you & she never makes…read moreyou feel rushed.