I went in on 2-25-2026 I COULD HAVE DIED IF I WOULD HAVE LISTENED TO MY DOCTOR. I am 52 years old…read more I have ALL my female parts. I was cramping for 2 days spotted for 2 days when I came in over a 4 day period. I told them I felt like I was in labor. I was in so much pain I had 2 rounds of MORPHINE in the waiting area. I had a SONO and A CT with contrast. I was sent home with this IMPOSSIBLE/CRAZY Verdict. (I had blood in my urine due to my colon (colitis) Next day my husband took me to NWTH They did a CT and a SONO they found fibroids on my uterus. JUST LIKE I TOLD THEM AT BSA I don't know how it was missed!!!! But I should have had a emergency hysterectomy. I am getting one now. AND I WILL NEVER GO TO BSA AGAIN! GO TO NWTH THE STAFF AND SERVICE WAS TOP NOTCH!

Nurses extremely caring and thoughtful. Administration not following through on protocols of…read moreprivate belongings. No inventory taken of belongings upon arrival: we were told they were supposed to. Items gone missing when changing rooms: told all should have been turned into security and kept there. Didn't happened. Monetary value of replacing said items $1,081. Phone, charger, clothes, shoes, glasses, handmade quilt, wallet, $220 in cash. Said they needed receipts of purchase: SERIOUSLY. You are a joke!

The new facility Northwest Texas ER at Eastern was one of if not the worst experience we have ever…read morehad. We were visiting from out of town during the holidays and my wife became ill. She is a disabled veteran and although they do have a VA ER here we were informed that they were very busy and a very long wait time. We decided to go to the above mentioned ER which stated I'm their marquee out side that the wait time was 3 minutes. The receptionist was very rude and was not helpful at all. After several minutes of back and forth regarding insurance and billing she finally gave us the paperwork to register in. A family of five enter a few minutes behind us. We waited 15 to 20 minutes before called in however the family that came in behind us were called in almost immediately.The nursing staff were rude and unfriendly. Felt like we were bothering them. This place was not busy at all. Dr was sitting down on his phone, I realize it may have been a work call but based on his body language it looked like a personal call. It took about 15 minutes before he came into the room and said he would be back when they had flu/covid results. It was about 20 minutes before he came back, positive for Flu. Dr provided prescription sent us on our way. Before leaving I had to use the restroom. There were two available and I unfortunately picked the one that was filthy, toilet paper on the floor, no soap, trash overflowing and vomit on the wall. I did inform the security guard who by the way was the only nice and helpful person. He did explain that the cleaning crew did not work on weekends. Yuck. I have since heard from family and friends that they have had similar issues at this ER. Thank you for letting tell you about our experience. I hope things change at this establishment so that othes do not have to go through the same experience. I did write a review on Google and did receive a response asking if they could speak to me in person. I it's been 2 days still no call.

ER staff at the front desk were extremely rude. Laughing and giggling with their co-workers when…read moretwo worried parents were told just sit down and give us a few minutes when the paramedics said for us to go ahead and go in the room our daughter was in. I get that you are at your job working but I think you need to be more considerate of someone public comes in rather than laughing and giggling while they are at your window.

I've been here twice and both times I received quick and excellent care. Both physicians were…read morethorough and explained everything to me. The staff was friendly and welcoming. A few months later I received the bills, and they were financially impossible for me. I went back and forth between their billing agency and my insurance before getting into contact with someone at the facility that was willing to help me. They helped me in a way I will always be grateful for. These people truly are about patient care, even the financial aspect.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

My mother has services with Gentiva out of Amarillo, Texas. We have a care taker for my mother…read more Yolanda Mendoza fills in to tend to my mother, bathing, helping her get in and out, helping her in areas we alone could not do or experienced on such matters. Thank you Yolanda, we greatly appreciate your dedication, never missing a day, your effort and compassion.

Lack of communication. Inconsistant schedule…read more Dropped visits. Lack of supplies. Everything had to go through one telephone operator- My recommendation would be to find a different hospice group.

I recently spent a couple of days at Quail Creek Hospital after having surgery, now the type of…read morecare I received was exceptional nothing was no trouble for the Nursing Staff . You really are the best , A big big thank you for the care you gave me .

I am a 100% disabled career veteran. I recently moved to Texas from Colorado. I have tried a…read moreminimum of three times to try to set up an appointment to transfer my care and get a new primary care provider here in TX. I live 91 miles away from the hospital. So far, every time I have tried to connect to an appointment scheduler, the operator advised me to walk in to make an appointment. On today's call, there were 5 attempts from the operator to connect to a scheduler, none of which were answered. I have yet to speak with a live person to schedule an appointment. I have now lived in TX for four months and cannot get seen.

The people here really care. Veteran's have the choice of in person appts or by virtual. Getting…read moreprescriptions is easy. Parking is hit or miss.

It changed a lot in the last year. The building has been remodeled. The care has improved. I…read morelike that the residents have their own individual rooms without any roommates. My main complaint would be that residents at this time can smoke any time rather than having scheduled smoke breaks. Otherwise, I am a fan of this place.