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    Exceptional Emergency Center - Amarillo

    3.7 (18 reviews)
    Open Open 24 hours

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    8 years ago

    We got in and out in 1 hour. Very knowledgeable staff and so kind. We will definitely come back if we need the ER services.

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    Ask the Community - Exceptional Emergency Center - Amarillo

    CareXpress Urgent Care with OccMed

    CareXpress Urgent Care with OccMed

    2.0(8 reviews)
    0.8 mi

    This was the kindest urgent care I have ever been to! The receptionists, nurse, doctor. They were…read moreall so kind. We are on a road trip for Christmas and needed to have my daughter seen for a sinus infection. She was seen quickly and we got the prescription for the antibiotics that she really needed. I saw that the yelp review average for this place is low. Don't be scared off by that. After the appointment, I was prompted to leave a google review. If you head over to google, you will see that they have a 4.7 star rating with 949 reviews as of 12/18/24. That is abnormally high for any urgent care! So, do yourself a favor and stop clicking on other options and just book an appointment. They are great on the phone if you call for an appointment as well.

    Used to always use this even though my primary was easy to get into in a rush. Even sent family…read morefriends etc when sick. Will never be returning to this location again. Claudia Granados the "doctor" aka PA will wait 45 minutes to see you as the only patient. And if you ask for something in particular she will use an excuse not to give it to you example- steroid shot. I work with a lot of doctors and offices and medical staff in the area, some are even assholes, but her bedside was sub par for sure. Also, when asking the front desk how to file a complaint, the girls seemed to agree she needed one filed. Not sure how this urgent care is set up, but I would imagine she was rude and denied me a steroid shot (gave me the pill form instead?) because I declined to have a COVID and flu test. No stipend from my visit! But I'm sure my bill will be $500 after insurance again

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    CareXpress Urgent Care with OccMed
    CareXpress Urgent Care with OccMed
    CareXpress Urgent Care with OccMed

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    I40First

    I40First

    3.7(10 reviews)
    1.4 mi
    $

    No recomendaría este lugar a nadie que se haga un examen físico de inmigración o cualquier otra…read morecosa. Mi experiencia fue increíblemente mala y escandalosa para cualquier lugar que se hace pasar por una clínica. La primera vez que quise hacerme el examen físico, me dijeron que no podía porque tenía el apellido de mi esposo en los documentos pero no en las identificaciones. Me dijeron que regresara con el certificado de matrimonio original. Aunque había perdido tiempo y gasolina, entendí su posición. Esta vez, sin embargo, me dijeron que no podía hacerme el examen NI SIQUIERA CON el certificado de matrimonio porque tenía que usar lo que estaba en mi licencia. Dijeron que solo tenía mi apellido de soltera en el certificado de matrimonio como si alguien en la historia de la humanidad se hubiera casado CON su nombre ya cambiado. La estupidez es simplemente asombrosa. Luego me dijeron que tendría que esperar el último decreto final del Dr. Uy sobre el asunto y que tendría que esperar una hora y media. Sin mencionar la actitud que tuvo la recepcionista durante el intercambio; debería haberme ido en ese momento. Cuando volví después de una hora y media, el buen doctor todavía no había regresado. La recepcionista tuvo la brillante idea de llamar al gerente, quien básicamente le dijo que podía tener mi nombre de casada en el papeleo. Uno se pregunta por qué no llamaron al gerente hace una hora y media, pero supongo que el sentido común no es algo que abunde en este establecimiento. Cuando todo estuvo dicho y hecho y había esperado cerca de 2 horas y 15 minutos, me llevaron y me pusieron en una habitación donde se realizarían mis análisis de laboratorio. Después de que me pincharan un total de 6 veces con 3 personas diferentes, todavía no había sangre. Decidí pedir un reembolso. Un día completo perdido cuando tuve que tomarme un día libre por motivos personales. No puede tener un personal que no esté bien informado, sea grosero E ineficiente. Como mínimo, elija dos de tres. Le recomendaría que, si esta no parece una experiencia que le gustaría tener, vaya a otro lugar. Ahorre tiempo y dinero.

    Delores, my nurse was very helpful and the Dr. spent a lot of time answering my questionsread more

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    I40First
    I40First - A smile is a best indicator of a satisfied patient

    A smile is a best indicator of a satisfied patient

    I40First - A smile is a best indicator of a satisfied patient

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    A smile is a best indicator of a satisfied patient

    Northwest Texas Healthcare System

    Northwest Texas Healthcare System

    1.8(33 reviews)
    0.8 mi

    The new facility Northwest Texas ER at Eastern was one of if not the worst experience we have ever…read morehad. We were visiting from out of town during the holidays and my wife became ill. She is a disabled veteran and although they do have a VA ER here we were informed that they were very busy and a very long wait time. We decided to go to the above mentioned ER which stated I'm their marquee out side that the wait time was 3 minutes. The receptionist was very rude and was not helpful at all. After several minutes of back and forth regarding insurance and billing she finally gave us the paperwork to register in. A family of five enter a few minutes behind us. We waited 15 to 20 minutes before called in however the family that came in behind us were called in almost immediately.The nursing staff were rude and unfriendly. Felt like we were bothering them. This place was not busy at all. Dr was sitting down on his phone, I realize it may have been a work call but based on his body language it looked like a personal call. It took about 15 minutes before he came into the room and said he would be back when they had flu/covid results. It was about 20 minutes before he came back, positive for Flu. Dr provided prescription sent us on our way. Before leaving I had to use the restroom. There were two available and I unfortunately picked the one that was filthy, toilet paper on the floor, no soap, trash overflowing and vomit on the wall. I did inform the security guard who by the way was the only nice and helpful person. He did explain that the cleaning crew did not work on weekends. Yuck. I have since heard from family and friends that they have had similar issues at this ER. Thank you for letting tell you about our experience. I hope things change at this establishment so that othes do not have to go through the same experience. I did write a review on Google and did receive a response asking if they could speak to me in person. I it's been 2 days still no call.

    ER staff at the front desk were extremely rude. Laughing and giggling with their co-workers when…read moretwo worried parents were told just sit down and give us a few minutes when the paramedics said for us to go ahead and go in the room our daughter was in. I get that you are at your job working but I think you need to be more considerate of someone public comes in rather than laughing and giggling while they are at your window.

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    Northwest Texas Healthcare System - Outside

    Outside

    Northwest Texas Healthcare System
    Northwest Texas Healthcare System

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    Exceptional Emergency Center - Amarillo - emergencyrooms - Updated May 2026

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