I've been here twice and both times I received quick and excellent care. Both physicians were…read morethorough and explained everything to me. The staff was friendly and welcoming. A few months later I received the bills, and they were financially impossible for me. I went back and forth between their billing agency and my insurance before getting into contact with someone at the facility that was willing to help me. They helped me in a way I will always be grateful for. These people truly are about patient care, even the financial aspect.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

We walked in about 6pm --- no wait. My husband had sustained an injury (slipping in the shower and…read morebreaking 3 ribs and creating a major hematoma -sp?). They quickly took his vitals as well as performed a cat scan. The doctor quickly evaluated the created reports and met with us and explained in great detail the situation, the expectations, etc. While that was all going on, the assistant brought us warm blankets to stay comfortable (the rooms were COLD). At the conclusion, they provided us with a folder complete with paperwork and a CD with the results of our visit. A fabulous experience. We highly recommend this facility.

Went for the first time a couple of weeks ago. Went on a Friday evening and didn't have to wait…read morevery long. Everyone was very friendly. Dr Matzen was the dr who saw me. He was very knowledgeable and friendly. Would definitely go back.

Terrible. Absolutely terrible. Better of not even going to be seen here! Came in here and got told…read moreto hang out while the Doc looks over notes from last visit.

I will be filing a complaint with the Texas health and human services about Golden plains community…read morehospital. They are incompetent and have had way too many people pass away because they said they were okay and sent them home with no further testing or monitoring. This hospital is incompetent. I'm highly disappointed and heavily frightened for borger citizens. The fact that Borger hospital has had this happen multiple times it is an amazing wonder why they are still open or have not had a change in competent caring Doctors. Borger Golden plains community hospital is a disgrace to the community. And I apologize incredibly if this has happened to your family too. I would recommend avoiding this hospital at all cost and going to Pampa or amarillo hospital my Mimi had a stroke. She went to borger emergency room where they did a cat scan and told her "she did not have a stroke" and sent her home. She was still feeling off and not able to walk by herself very well So we took her to Pampa hospital. And they did an MRI and it showed she did infact have a stroke. I'm so glad we went to Pampa hospital. Borger hospital is sadly very incompetent as always. They've had too many cases of saying someone is okay and then them leaving/ being discharged and dying. It's sad. And worrisome for people who can't make it to Amarillo or pampa. I am looking into how to file a complaint against Golden plains community hospital to the Texas Health and Human Services Commission. She'll be in the hospital until Monday. She's doing better and is finally able to have moment in her hand And I was told she is walking today too. Due to the stroke she had nerve damage.

I went in on 2-25-2026 I COULD HAVE DIED IF I WOULD HAVE LISTENED TO MY DOCTOR. I am 52 years old…read more I have ALL my female parts. I was cramping for 2 days spotted for 2 days when I came in over a 4 day period. I told them I felt like I was in labor. I was in so much pain I had 2 rounds of MORPHINE in the waiting area. I had a SONO and A CT with contrast. I was sent home with this IMPOSSIBLE/CRAZY Verdict. (I had blood in my urine due to my colon (colitis) Next day my husband took me to NWTH They did a CT and a SONO they found fibroids on my uterus. JUST LIKE I TOLD THEM AT BSA I don't know how it was missed!!!! But I should have had a emergency hysterectomy. I am getting one now. AND I WILL NEVER GO TO BSA AGAIN! GO TO NWTH THE STAFF AND SERVICE WAS TOP NOTCH!

Nurses extremely caring and thoughtful. Administration not following through on protocols of…read moreprivate belongings. No inventory taken of belongings upon arrival: we were told they were supposed to. Items gone missing when changing rooms: told all should have been turned into security and kept there. Didn't happened. Monetary value of replacing said items $1,081. Phone, charger, clothes, shoes, glasses, handmade quilt, wallet, $220 in cash. Said they needed receipts of purchase: SERIOUSLY. You are a joke!

Excellent physicians! Very accommodating and no wait time. Made the experience very good.read more

We had to make a stop at the ER on Soncy during a road trip for a sensitive issue. They were able…read moreto get us into a room immediately and the staff was so understanding, kind, and communicative. They listened to our concerns and treated us with great care. While it is unfortunate to have to stop at any ER, I was thankful it was this one!

The new facility Northwest Texas ER at Eastern was one of if not the worst experience we have ever…read morehad. We were visiting from out of town during the holidays and my wife became ill. She is a disabled veteran and although they do have a VA ER here we were informed that they were very busy and a very long wait time. We decided to go to the above mentioned ER which stated I'm their marquee out side that the wait time was 3 minutes. The receptionist was very rude and was not helpful at all. After several minutes of back and forth regarding insurance and billing she finally gave us the paperwork to register in. A family of five enter a few minutes behind us. We waited 15 to 20 minutes before called in however the family that came in behind us were called in almost immediately.The nursing staff were rude and unfriendly. Felt like we were bothering them. This place was not busy at all. Dr was sitting down on his phone, I realize it may have been a work call but based on his body language it looked like a personal call. It took about 15 minutes before he came into the room and said he would be back when they had flu/covid results. It was about 20 minutes before he came back, positive for Flu. Dr provided prescription sent us on our way. Before leaving I had to use the restroom. There were two available and I unfortunately picked the one that was filthy, toilet paper on the floor, no soap, trash overflowing and vomit on the wall. I did inform the security guard who by the way was the only nice and helpful person. He did explain that the cleaning crew did not work on weekends. Yuck. I have since heard from family and friends that they have had similar issues at this ER. Thank you for letting tell you about our experience. I hope things change at this establishment so that othes do not have to go through the same experience. I did write a review on Google and did receive a response asking if they could speak to me in person. I it's been 2 days still no call.

ER staff at the front desk were extremely rude. Laughing and giggling with their co-workers when…read moretwo worried parents were told just sit down and give us a few minutes when the paramedics said for us to go ahead and go in the room our daughter was in. I get that you are at your job working but I think you need to be more considerate of someone public comes in rather than laughing and giggling while they are at your window.

Went to the emergency room several months ago for a rash. I asked if it was allergies and they said…read moreit was allergies, gave me a shot and a huge bill. Turns out it was some bacterial/virus. I paid it off months ago and have had several calls telling me to pay my bill. I keep telling them that it has already been paid including dates and amounts, they then apologies for their slow processing, followed by another phone call sometime later. My insurance says it's payed in full. So misdiagnosis, enormous bill, and annoying bill collectors that don't check whether the bill is paid or not.

Short version: $12,000 bill for a rash, the representative was not correct about pricing, and I…read morestill had the rash months on. Staff was nice at least. But NO ONE IS IN NETWORK!

Went for stomach pain and nausea... did Covid testing and all was negative... then since it was the…read moresecond visits they charge $200 co-pay with insurance. 3rd visit will be $300 they said and so on. Provide a counter prescription medicine such as Tylenol, ibuprofen etc... staff was nice but the charges for the type of service is not worth it.

The Worst. Sending info so late ...cant see an actual dr knowing my diagnosis needed certain…read moreattention ....the worst

I was seen in Pampa E.R. yesterday around 6:30am. Dr. Farley…read morecame in and I explained to him what I was experiencing. After an EKG, chest x-ray and the nurse took lab samples for Covid, Flu and Strepp throat. The nurses couldn't have been any better! Anyway Dr. Farley came back in I explained to him that I have a long history of Upper Respiratory Infections. He sent the nurse in with an aspirin. Almost 5 & 1/2 hours later he came back in and said everything is good. He diagnosed me with "ACUTE UPPER RESPIRATORY INFECTIONS AND WROTE ON THE DISCHARGE PAPERS TO PURCHASE MUCUNEX DM. PRETTY "UNPROFESSIONAL" IN MY OPINION. HE HAD ACCESS TO MY MEDICAL RECORDS SHOWING THAT I SUFFER FROM U.P.I. STEWART SIMS

Please be careful of patronizing this hospital if you are not White. When we visited there, they…read morewere quite racist to us. Not only did they not want to let us into the emergency room when my son was visibly acutely ill, but the doctor did not want to touch my son to examine him. The hospital claims values of respect, integrity, and compassion, but they did not extend those values to us. As for the Hippocratic Oath, that was not honored either. This was one of the most virulent examples of anti-Blackness that I have experienced in the modern era.

My mother went into the ER with several deep cuts and visibly broke fingers on her left hand. She…read morehas anxiety and depression and takes pills daily to maintain it. Being said, since she's never experienced an accident like this before, she was historical and in a lot of shock. As soon as they arrive to the ER they raised their voice at her to calm down and it startled my mom so she tried her best to be calm. She was admitted into a room where they stitched her up with 20 plus stitches and then ran an x ray on her hand to see if her fingers were indeed broken. The whole time she was there which was well over 1 hour mins she did not receive anything other than numbing shots on her hand for the stitches which obviously wore out. She was not given any type of medicine to calm her down or anything for the pain. Once the nurse returned we were informed that three of her fingers were fractured, and they couldn't do anything but tell us to head to Liberal, KS. My mom at this point was again in very, very bad pain and was almost squirming on the bed and the nurse did nothing but watch her cluelessly. The doctor prescribed two different medications that we had to go pick up from the pharmacy. (It's Labor Day so we weren't even sure if any where open!) Since my mom was again in excruciating pain I asked did the doctor go ahead and call in the prescription so it can be ready as soon as we arrive and the nurse said "No this doctor only writes out all his prescriptions." They discharged her with nothing more than a piece of tape on her fingers, yes a piece of scotch looking tape to put her fingers straight in place. There were other items mentioned on the discharge papers that weren't even given to us! Apparently if you enjoy to be tortured in pain go to this POS hospital! If you would like to be treated HUMAN it's well damn worth the 40 minute drive to an ACTUAL hospital in Liberal, KS. The so called "doctors'" name was Gary, this took place the 6 of September 2021 at about 8:30AM and was discharged at 10AM. Ridiculous honestly this hospital serves no purpose, shut this sh*thole down before someone loses their life because they aren't taken serious.