ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

The name fits this location. My brother had recurring problems that Kenny Doan and Dr Bartlett took…read morecare of quickly and spent the time to properly explain the issues. Kenny is an amazing man that is quite inspirational. I'm sorry that I don't remember the lady's name that helped him also, along with another man. Thanks to all! Joe Maloney

We walked in about 6pm --- no wait. My husband had sustained an injury (slipping in the shower and…read morebreaking 3 ribs and creating a major hematoma -sp?). They quickly took his vitals as well as performed a cat scan. The doctor quickly evaluated the created reports and met with us and explained in great detail the situation, the expectations, etc. While that was all going on, the assistant brought us warm blankets to stay comfortable (the rooms were COLD). At the conclusion, they provided us with a folder complete with paperwork and a CD with the results of our visit. A fabulous experience. We highly recommend this facility.

Went for the first time a couple of weeks ago. Went on a Friday evening and didn't have to wait…read morevery long. Everyone was very friendly. Dr Matzen was the dr who saw me. He was very knowledgeable and friendly. Would definitely go back.

I was taken to emergency room with a torn muscle from lifting a 75 pound object. Theytreated me…read morelike a was using drugs or wanting drugs. This happed when the nurses and X-ray techs start yelling at me at sit up because I passed out twice from the pain... needless to say they nursing staff has issues with everybody and they have no people skills or the ability to assess the situation and make the right call.. rude hateful patronizing yelling at me the whole time I was there, then they had the gall to send me to Amarillo on opollo med flight!! Knowing they could nothing for me, and I'm still stuck with the bill. Not happy at all.

I will be filing a complaint with the Texas health and human services about Golden plains community…read morehospital. They are incompetent and have had way too many people pass away because they said they were okay and sent them home with no further testing or monitoring. This hospital is incompetent. I'm highly disappointed and heavily frightened for borger citizens. The fact that Borger hospital has had this happen multiple times it is an amazing wonder why they are still open or have not had a change in competent caring Doctors. Borger Golden plains community hospital is a disgrace to the community. And I apologize incredibly if this has happened to your family too. I would recommend avoiding this hospital at all cost and going to Pampa or amarillo hospital my Mimi had a stroke. She went to borger emergency room where they did a cat scan and told her "she did not have a stroke" and sent her home. She was still feeling off and not able to walk by herself very well So we took her to Pampa hospital. And they did an MRI and it showed she did infact have a stroke. I'm so glad we went to Pampa hospital. Borger hospital is sadly very incompetent as always. They've had too many cases of saying someone is okay and then them leaving/ being discharged and dying. It's sad. And worrisome for people who can't make it to Amarillo or pampa. I am looking into how to file a complaint against Golden plains community hospital to the Texas Health and Human Services Commission. She'll be in the hospital until Monday. She's doing better and is finally able to have moment in her hand And I was told she is walking today too. Due to the stroke she had nerve damage.

Telephone assistance is beyond horrible. The paid staff either don't speak English well or will…read morenot answer questions about what number to call with questions. After being routed to 12 different numbers, I finally got a partial answer to my question. Please supervise the "call center" people (or whatever they are called) to be less rude and, if they don't know anything, just say that instead of transferring to different departments. HORRIBLE, HORRIBLE!

This place is just unbelievably bad, especially for older folks. Between the rude, dismissive,…read moreuncaring nurses with zero empathy, to the uninformative, uncaring, lying on medical records hospitalists to the "cleaning" people who absolutely do not clean those rooms, to the "patient advocates " who don't answer the phone or call you back, and did not provide one ounce of help in any form, this place was a nightmare for my father. And his surgeon from TTU was absolutely horrible. If you're an older person you might as well just go lie down in a field somewhere and die. That's how you'll be treated there. Nobody cares sat all! It's all a deflection contest, blame someone else for the horrible care, the nasty bed, the infection from the nastiness, the constant pain they refused to address, all of it.

Excellent physicians! Very accommodating and no wait time. Made the experience very good.read more

We had to make a stop at the ER on Soncy during a road trip for a sensitive issue. They were able…read moreto get us into a room immediately and the staff was so understanding, kind, and communicative. They listened to our concerns and treated us with great care. While it is unfortunate to have to stop at any ER, I was thankful it was this one!

This place seems to be a bit of an enigma. When I first looked it up several months ago I found a…read moreweb page for a menu but it hadn't been updated in a year or two. Just now I looked again and there's no sign of them even having a dining area much less, what the daily menu might be. Compare that to BSA where at any time you can look up their menu to see what they are serving. I went here a couple weeks ago about 5:30 p.m. which I thought would be a safe time, right in the middle of a normal dinner time. But they had very few offerings. There was a fairly extensive salad bar so that's what I got. Everything else except for maybe pizza seemed to be closed for the day. I think someone told me those foods are only available until 2:30. But as I was leaving I saw people lined up to order hamburgers from the grill so that information given to me must have been incorrect. I could have gotten a hamburger or something instead of, or to go along with, my salad. The salad itself was perfectly good. Certainly not gourmet, nor did I expect that. I have noticed that all hospital cafeterias seem to serve food that I do not personally consider overly healthy, laden with chemicals, preservatives, fillers and excessive salt and sugar. I would expect better from a hospital than from a restaurant. At BSA they definitely have a 10% senior discount. At Northwest there didn't seem to be any such thing and I think I did remember to ask about it but the employee was far from friendly and pretty much ignored my question. I was charged by the pound for the salad and it came to $8. I just noticed at the top of the receipt it says the Blue Point Cafe so I will try googling that to see if any more information comes up. The foods on the menu that sounded good would only be available at lunch time I guess. I didn't get a picture of the salad bar but I did get a picture of my actual salad. It was a warm enough day that it did hit the spot. I love desserts but none of theirs looked appealing enough to buy. A different person might find something they liked though. If you happen to be visiting someone in the hospital then I'm sure this place would do the job. I do think that the employees need to be a little more welcoming. I realize it's not a restaurant but basic human decency says people should be pleasant and friendly and helpful to each other. The people at BSA have always been so to me. I can't help but compare the two since they are both hospital cafeteria type places.

This is about the ER Clinic at Tascosa. My husband was in the room and needing to go to the…read morerestroom or use an urinal. i went to get the nurse no one was there but his dr. Her name is Stephanie Miller. i told her that my husband had to go pee and she said when the nurses come back she will send them in there. i told my husband what she said and he said he couldn't wait (his bladder is not strong like it used to be) he is a 66 yr old man. so i told her he said he would use an urinal, and she got mad and slammed down her phone and got up and said something like he needed to be patient. she came in the room went to cabinent and got a urinal for him and left all mad. i told her if i knew where they were i would have gotten it for him. A Dr is suppose to be compassionate and understanding, not mad because her patient needed to use the bathroom. she acted like it was beneath her to help him. her priorities are all messed up!

Went to the emergency room several months ago for a rash. I asked if it was allergies and they said…read moreit was allergies, gave me a shot and a huge bill. Turns out it was some bacterial/virus. I paid it off months ago and have had several calls telling me to pay my bill. I keep telling them that it has already been paid including dates and amounts, they then apologies for their slow processing, followed by another phone call sometime later. My insurance says it's payed in full. So misdiagnosis, enormous bill, and annoying bill collectors that don't check whether the bill is paid or not.

Short version: $12,000 bill for a rash, the representative was not correct about pricing, and I…read morestill had the rash months on. Staff was nice at least. But NO ONE IS IN NETWORK!

Quality of care was excellent. The staff were so nice and attentive to us. I highly recommended…read moreusing this urgent care when you have a need.

Went for stomach pain and nausea... did Covid testing and all was negative... then since it was the…read moresecond visits they charge $200 co-pay with insurance. 3rd visit will be $300 they said and so on. Provide a counter prescription medicine such as Tylenol, ibuprofen etc... staff was nice but the charges for the type of service is not worth it.

The Worst. Sending info so late ...cant see an actual dr knowing my diagnosis needed certain…read moreattention ....the worst

I was seen in Pampa E.R. yesterday around 6:30am. Dr. Farley…read morecame in and I explained to him what I was experiencing. After an EKG, chest x-ray and the nurse took lab samples for Covid, Flu and Strepp throat. The nurses couldn't have been any better! Anyway Dr. Farley came back in I explained to him that I have a long history of Upper Respiratory Infections. He sent the nurse in with an aspirin. Almost 5 & 1/2 hours later he came back in and said everything is good. He diagnosed me with "ACUTE UPPER RESPIRATORY INFECTIONS AND WROTE ON THE DISCHARGE PAPERS TO PURCHASE MUCUNEX DM. PRETTY "UNPROFESSIONAL" IN MY OPINION. HE HAD ACCESS TO MY MEDICAL RECORDS SHOWING THAT I SUFFER FROM U.P.I. STEWART SIMS

Please be careful of patronizing this hospital if you are not White. When we visited there, they…read morewere quite racist to us. Not only did they not want to let us into the emergency room when my son was visibly acutely ill, but the doctor did not want to touch my son to examine him. The hospital claims values of respect, integrity, and compassion, but they did not extend those values to us. As for the Hippocratic Oath, that was not honored either. This was one of the most virulent examples of anti-Blackness that I have experienced in the modern era.

My mother went into the ER with several deep cuts and visibly broke fingers on her left hand. She…read morehas anxiety and depression and takes pills daily to maintain it. Being said, since she's never experienced an accident like this before, she was historical and in a lot of shock. As soon as they arrive to the ER they raised their voice at her to calm down and it startled my mom so she tried her best to be calm. She was admitted into a room where they stitched her up with 20 plus stitches and then ran an x ray on her hand to see if her fingers were indeed broken. The whole time she was there which was well over 1 hour mins she did not receive anything other than numbing shots on her hand for the stitches which obviously wore out. She was not given any type of medicine to calm her down or anything for the pain. Once the nurse returned we were informed that three of her fingers were fractured, and they couldn't do anything but tell us to head to Liberal, KS. My mom at this point was again in very, very bad pain and was almost squirming on the bed and the nurse did nothing but watch her cluelessly. The doctor prescribed two different medications that we had to go pick up from the pharmacy. (It's Labor Day so we weren't even sure if any where open!) Since my mom was again in excruciating pain I asked did the doctor go ahead and call in the prescription so it can be ready as soon as we arrive and the nurse said "No this doctor only writes out all his prescriptions." They discharged her with nothing more than a piece of tape on her fingers, yes a piece of scotch looking tape to put her fingers straight in place. There were other items mentioned on the discharge papers that weren't even given to us! Apparently if you enjoy to be tortured in pain go to this POS hospital! If you would like to be treated HUMAN it's well damn worth the 40 minute drive to an ACTUAL hospital in Liberal, KS. The so called "doctors'" name was Gary, this took place the 6 of September 2021 at about 8:30AM and was discharged at 10AM. Ridiculous honestly this hospital serves no purpose, shut this sh*thole down before someone loses their life because they aren't taken serious.