Great staff and Dr.is very knowledgeable and answered my questions so I could understand what is…read moregoing on with my eyes.

Afraid of cataract surgery? I couldn't even put eye drops in prior to my first cataract surgery 5…read moreweeks ago. I didn't know what to expect...so here's some info. They call you back pretty much on time. Make sure to follow directions (no food or drink, someone to stay during your procedure and to drive you afterwards, etc.). You go to holding area. No changing clothes or removing shoes even. Dress comfortably. No makeup, etc. You'll lay on a bed and they start putting eye drops in, asking some questions, I got an IV? (like an IV so they could give me meds to do a block in order to do my surgery, I don't think they do that with all surgeries). Since I was medicated for the block, I ended up in the operating room without knowledge of the trip there. They covered my face and I don't know what else in order to do the procedure. I was aware but it seemed sort of distant. I was aware when Dr. Murrell came in and was talking to me. It seemed like I could see shadows while he was doing the procedure but I didn't see anything coming at my eye nor did I feel the need to blink or dodge something like I thought I would do. I was terrified to have the procedure. I was very nervous. I couldn't even stand to have somebody put eye drops in. I thought I would actually fight the equipment that was holding my eye open while they were doing the procedure. But I didn't even have the urge. It was really not nearly as traumatic as I was expecting. Afterwards, you basically immediately get to drink something and leave. They send you to get something to eat and then you go back to your doctor's office for a quick check. I had Dr. Murrell do my eyes. I am telling my experience with him at the Surgery Center. I don't know if it is the same for pretty much all doctors but you could ask. I just thought I'd try to let other people know of my experience in case you might have some of the same thoughts.

Been going to Dr. Dobler-Dixon for over 2 years for Glaucoma problems. Had surgery on both eyes…read more Dr. Dobler-Dixon is an EXCELLENT doctor with an excellent reputation. Shown by the number of patients requesting her services, waiting room is always packed!! I drive 100 miles on way to see Dr. Dobler-Dixon about every 3 months. She's such an excellent doctor that I'd wait longer if need be......

This doctor is HORRIBLE at managing time! Over half of the waiting has been here for at least 2…read morehours and it's 5pm! From what I've witnessed she will call a patient in. Five minutes later they come back out to the waiting area. Then wait another 30 minutes at least before being called back in. This happens on average of three times from what I've witnessed. This is ridiculous!!!! Just heard from another patient it's always this way and she's the only one in Amarillo that provides this service!!!!! Calling all eye surgeons!!!! Give Amarillo some options! From my experience I'm willing to drive my mother to Dallas each time just so we can get more attentive care!!!! We have lives too doc!!!!!!!!!!! To add to her incredibly unprofessional management with patients time. She prescribed an eye drop that had to be specially ordered ( which caused my mother to have to go 5 days without her "prescribed" eye drops AFTER surgery ) and would have cost her $183. After I looked into it she could have had the generic of the same drug for $17 and could have gotten right away. I had to demand a different prescription because she had specifically written the prescription for that brand. Even then I had a hard time ( took me two days) getting them to resend it with what my mom could afford. She's getting kickbacks I'm sure and if you request to speak with her on the phone about it you'll bee directed to a "technician". Sketchy practice if you ask me.

This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

On a road trip through Colorado and New Mexico (since I couldn't see most of the wildlife my…read morehusband pointed out) I decided that I needed an updated vision exam. Dr Thornhill fit me in without an appointment with very little wait. The office staff was very friendly and professional. I have an old eye injury and Dr Thornhill took extra time with me and was the first eye doctor in 24 years that recommended not correcting the eye that had not been injured. She fitted me with contacts and I can actually see things again! My only disappointment is that I live far away, so I won't be able to go back and see her...unless I can get in another road trip this time next year! I highly recommend this practice.

No one greeted us. The medical info entry was glitchy and said my dates were not actual dates so I…read morewas forced to lie. The exam was a joke with a telehealth doctor, a dirty mirror, dirty screen, dirty equipment, and a broken chair. Their selection of frames was terrible. They weren't priced, but had color codes instead (I'm colorblind) and they were sold out of affordable frames. Instead of same day service we were told closer to a week. We were advertised exams and glasses for under $100 each, but spent over $500 for 3 of us. This might have been acceptable if any part of the experience was good. We will never return.

I wasted over an hour to see if my eyes are healthy and NOT talk to an optometrist. A few staff are…read morenice, the rest are checked-out. Incredibly inefficient business best avoided.

They totally got my prescription WRONG they are correcting it none the least they were totally…read morewrong then have to wait two weeks to get the new ones totally wrong very upsetting

My recent visit to this optometry practice left me deeply disappointed, largely due to the behavior…read moreof one associate--Ty'Anna. From our initial interaction, it was clear that she was not only unprofessional but also overtly confrontational. Rather than being greeted with courtesy, I was met with an aggressive tone and dismissive attitude. Ty'Anna responded to simple questions and reasonable requests with defensiveness and hostility, creating an unnecessarily adversarial atmosphere. Her behavior felt combative, as if she was looking for conflict rather than focused on delivering respectful patient care. This kind of conduct is incredibly unsettling in a healthcare setting, where patients should feel supported and listened to. The overall experience was stressful and disheartening, and I sincerely hope management addresses these concerns with urgency. A professional, empathetic environment should be non-negotiable. I feel that it is a shame that MYEYEDR employs trash which is a huge detractor to the business. I will never be back to this practice due to one associate doing everything in her power to make it so.