Dr. Khan is a diamond in the rough! She is very knowledgeable and caring. She is patient, takes…read moretime to understand your concerns, and is extremely thorough. I have never felt rushed through an appointment with her, and she takes the time to answer any questions you may have. I am extremely happy to have her as my provider, and she is a rarity in the medical world for a great care provider!

Dr Khan is an awesome doctor! I was able to get in the same day I requested an appointment. She…read moretook her time and really listened to what I have to say. Her bedside manners made me feel very comfortable and the whole staff made me feel like they truly care for their patients. I would definitely recommend!

I am honestly heartbroken and furious about how I was treated during this visit. After waiting for…read moreso long, I stepped out of the room to ask the front desk a simple question because I had an online class I needed to get to. As I was leaving, I saw Dr. Gray walking toward my room. He said he was about to come in, but he already seemed upset and flustered and from the moment he spoke, I could tell something was off. He didn't ask what was going on or why I had stepped out. He didn't give me even a moment to explain how I was feeling. He asked two rushed questions, barely listened to my answers, and shut me down when I tried to speak. He looked in my ears and then told me, with no empathy at all, 'There's nothing we can do. You can call ENT and Google exercises at home.' It felt dismissive, cold, and completely unprofessional. What hurt me the most is that my blood pressure was extremely high dangerously high and he treated it like it didn't matter. I know I have to be responsible for my health, but he is a doctor. Why choose a profession centered on caring for people if you are unwilling to actually care? I was not rude, not difficult, not disrespectful, yet I was treated like an inconvenience. I could have walked out of that clinic in a medical crisis, and he didn't seem to care at all. As I was leaving, he said, 'Your blood pressure is a little high, try not to stress,' and then chuckled. That moment broke me. I felt small, dismissed, and completely uncared for. I work incredibly hard. I'm in school finishing a master's program in clinical mental health. I am not illiterate, I am not unreasonable I was simply asking for help with my health. And Dr. David C. Gray absolutely failed me today. I left feeling angry, sad, and scared. Thank you for taking the time to read this, because he certainly didn't.

This clinic and ARC as a whole has made me lose all faith in healthcare. I will never go to another…read moredoctor again. You don't believe in the Hippocratic Oath. Anytime I've come to this clinic, the staff is dismissive and doesn't listen. They ask why you've come in, and don't write notes for the doctor. The doctor asks why you've come in and dismisses your issues as non issues. This has happened to me for a variety of issues over 5+ years. If I could find a reliable PCP I would never come here. 0/10 never recommending this clinic or any ARC clinic to anyone ever.

What it boils down to at this place - nobody gives a %$#@# about the patient - it is all about…read morepushing people through the system. You know you've made the wrong choice when it comes to healthcare - when you call to make an appointment - they ask you the same questions 3 times, (apparently they don't listen) - you are told it will be 3 months (yes, 3 months) before an appointment is available. so - I asked "what happens if you get sick?" and they told me "you have to go to urgent care - we're busy". as I said earlier - nobody gives a darn - we won't even mention the dead crickets in the lobby or the "eeww dirty" smell in the lobby

No say hi with patient , no check how patient sick ? Never ask patient how is he patient doing ?…read moreIt's not look like doctor. No Take care of patient. No check up with process. How is pressure or heart. No check ears or eyes. Bad doctor. I never see doctors work with patients.

I've been a patient of ARC for many years & have been coming to this ARC Kelly Lane location since…read moreit opened up in 2019, whenever I'm not able to get an appt w/ my primary doctor at my usual ARC location. I love the convenience of getting an appt right away & usually this Kelly Lane ARC location will have available appts. They do offer flu & Covid shots. The office is clean & front staff are always friendly & helpful. Till next time.. Rebecca

I'm so disgusted with ARC. Getting the CORRECT information is like pulling teeth…read more I'm looking for a private doctor.

Dr. Russo has been my personal physician for about fifteen years. He's been in the same location,…read moreand probably had some of the same magazines (kidding!) for the entire time. I'm writing this review because I see some of the other, negative reviews on here - and nothing here is wrong, except for the guy back in 2013 who said that his office was "dirty." He's a doctor, for goodness sake. Everything is appropriately sterile. He's a human person, so it is possible to catch him on a bad day. My Russo story: back in 2006, I had an office visit where he palpitated my neck and discovered a thyroid cancer in its earliest stages. I had no other symptoms, but his hands are finely tuned diagnostic machines. My cancer was operated on (by Dr. John Austin, another fine physician and surgeon), and I'm here 13 years later writing this Yelp review. He can be brusque and his office and equipment may look a little dated, but I trust the man, literally with my life. I have been sick, walked into his office without an appointment, and walked out literally minutes later with a prescription. He is good, he is convenient, and he's even a good egg: ask him about his charity work in Haiti! Just don't take it personally if he's too wrapped up in keeping you alive to laugh at your jokes.

Used Dr. Russo for several years when I lived in the area. I found him to be great. I felt like he…read moretook a personal interest in my overall health over the course of time I was in a position to work with him. I felt comfortable taking my kids to him for physicals & other needs. I felt he explained issues thoroughly and I recall he was really focused on education and prevention.

Dr. Lin has been my PCP for several years, so I've seen her for just about everything. I generally…read morelike her as a doctor, and she's flexible in her approach depending on the condition you're there for. At times, she's recommended natural treatments (e.g. vitamins and dietary supplements when appropriate). However, when I need antibiotics or heavy duty meds, she doesn't hesitate to prescribe those either, and appears to be very up to date in her drug knowledge. She has also been very good about making referrals when necessary, which is important to me because I've had back surgery and need to see a specialist ever so often for checkups. Another plus for women is that she is also an OBGYN, so she can do your annual pelvic exam etc. The only real downside is that it can be hard to get in to see her on short notice. Sometimes you just can't wait to get in to see your doctor. I've found myself visiting the walk-in clinic more than once because I couldn't get in to see Dr. Lin for a sinus infection or some other minor but urgent problem. In the past, she hasn't been willing to call in scripts for antibiotics or other meds that require a diagnosis, but she has called them in for refills for things like acne meds etc. without making me come in for a doctor's visit.

Great doctor, very professional good walk-in service. Always going the extra mile for your health.read more

Dr Caterbone and his staff of practitioners have been working with me and my family members for…read moreover ten years. I have gone through periods of being uninsured and his staff has gone to great lengths to insure that my medical needs are met. He is a doctor that listens and takes time with his patients. I love the fact that he doesn't belong to a giant clinic. Recently, I had to take my daughter to another clinic because the insurance company she is on prefers that clinic. The doctor there sent her home without thoroughly checking her with a "wait and see" approach. She was very sick and had missed too much school so I paid out of pocket and took her to Dr Caterbone. He ran a couple of tests that found she had a pretty serious illness. I appreciate his thoroughness.

I have no idea what the other person who gave Dr. Caterbone 1 star was thinking. Not a lot to go…read moreon with that review, just claims with no reasoning behind them. Anyway, Dr. Caterbone didn't bring my chart in on my first visit. Awesome, I say! He listened to me, he read my chart before he walked in. He put the chart down so he wasn't tempted to just look at it and hardly look at me like most docs do these days. His approach was wholistic. He gave me a rx for a simple ailment that worked just like I needed it to. And I have another chronic illness that you either medicate (like most of the population) or work on it with diet, exercise and lifestyle changes. He actually told me to try to work on it without drugs! He gave me some sound information and I'm completely impressed. I'm so glad he's not a drug-pusher! How often do you hear that, really? Did you know that drug reps give doctors incentives to prescribe their medications? So obviously Dr. Caterbone isn't only out for his pocketbook. Yeah, the other reviewer so far is on crack. Don't listen to her.

She is a terrible doctor. She gives vague diagnosis. She can't make her mind up. She tells…read moresomething today and then 3 weeks from now she changes her statement. Plus, she does not provide you the writing instructions... Everything is verbal which is why she is able to change her statement every now and then... Don't recommend her at all.. Also she and her nurse never return the calls... You need to make another appointment to ask a follow-up questions...

You will NEVER find anyone more invested in you than Dr. Miller. You walk in and you instantly feel…read morea sense of calm. I have been with Dr. Miller since May of 2017. I have never felt more cared for and heard in my entire 47yrs of life. She offers a variety of care. She goes beyond just your physical care, she is invested in your mental well-being too! Her team and office staff are dedicated to making you feel comfortable! She has a snack place in case you missed lunch! She even offers a variety of beverages to wash it down with! The whole team is amazing... I want to put beautiful college educated words here, but they haven't created the language to express how amazing I feel with Dr. Miller, Her P.A. Hope Brent, her Office staff Maria and Kristy. I LOVE this practice and everything that makes it beautiful. P.s. it's definitely the people that make it beautiful.

This is my first experience with a concierge medical service, and I'm not sure I can ever go back…read moreto a "regular" medical practice again. Joining Premier Health has truly been a life changer for me, literally. Dr. Miller and Hope have truly been a revelation for me. Their availability and communication is unlike anything I've ever seen from a doctor before. As long as I'm in Austin, I'm with Premier for life.