I had a brand new smart system installed by Action. I have never once been able to get them back…read moreout to fix the terrible install. My sensors have never worked right which means I can not make use of the app and it's features. They also improperly installed a lock mechanism which caused $1,000 in damage that I had to pay to another company because Action wouldn't even come out lol. I am literally suing them because after I told them about the issues, without even looking at photos or asking a single question, told me I am out of luck. These people suck and you should call Precision out of Akron, they do a much better job. UPDATE: A manager came out to look at everything. While he was on site he was personally expressing that he realizes Action messed up but his hands were tied. So he called the owner Dino, and Dino denied all liability. I am now suing action door because they don't do the right thing. Beware.

RIPPING OFF CUSTOMERS ON PARTS PRICING AND ZERO ACCOUNTABILITY:…read more I began experiencing a problem with my garage door opener around Nov 2023, that is, sometimes it would not close with the remote. I called Action Door and they attempted to fix it, but the root cause was never identified. A week later I ran into the same problem again. I called them the second time and this time they hooked up a diagnostic tester and discovered that there is an issue with the circuit board (2nd attempt was on Jan 19, 2024). Now, why did they not run the test the first time to identify the root cause, I don't know! but I was prepared to have Action Door fix it since the reason was finally identified, hopefully. I asked how much, and the tech replied that there will be no labor charge (since they attempted once and failed back in Nov 2023), but part cost will be applied (which is totally understandable). However, they tried to rip me off by quoting me a price for the circuit board that is almost 200% more than what is currently being offered in the market. Multiple vendors on Amazon are selling it for $118 (see the attached picture), and Action Door price was $220 to $250. I showed the market price to the technician, but he was fixed on their price for the part. I informed the tech that I will order the part myself from amazon, and once delivered (Jan 20, Saturday), he can come out on his first available business day to install it. The technician returned to his van and called his office/supervisor and returned with a written summary of the Job order, which included the next service date for board installation (Jan 22, Monday). He also added a $50 labor fee for the upcoming service after his call in the van. Since I had already paid $50 for their initial unsuccessful visit from Nov 23, I had to dispute it. I called their main office in Hudson, the manager on the phone decided to increase the labor cost even more since I was not purchasing their overpriced part. I mentioned to him that the written service agreement provided by his tech states that the part will be supplied by customer and $50 installation charge (the reason why I called their office) will be applied. (see the attached document, "Service Required" section for reference). I understand that the manager who was on the phone with me was trying to compensate for the failed service visits. It costs money to send people out to customers site by the hour, but Action Doors' incompetence is not customers' responsibility. When I tried explaining to the manager, he ended up cancelling the upcoming service. I can conclude that Action Door cannot adhere to their written promises, and they lack honesty/integrity, especially when they cheat people on parts' pricing. They have lost me as a customer, and they have also lost my family and friends that are pursuing their business.

Door wasn't operating correctly. Lady on phone diagnosed it quickly, broken spring. Offered to send…read moresomeone out that day. We Agreed on the next day. Guy came out an had it fixed quickly. Charged exactly what estimate was. Outstanding experience....

This company is excellent all the way around. I've called them a number of times with garage door…read moreproblems and they always send someone out promptly (within a few hours). Their service is reasonably priced and professional.

Michael Reitenbach called and arrived as promised. He saw the broken spring problem and replaced it…read morequickly and at a reasonable price. Thanks for the polite and prompt service!

Austin was very professional and did a great job getting my garage door back in tip-top shape.read more

Found that we had a broken spring on the garage door on Saturday. We called a couple of repair…read morecompanies most said that they couldn't get out to our location for a day or two. We then called A1 Garage doors and Openers and were told that they could be there by 9-9:15. Bobby came out and was very professional and replaced the broken springs quickly and efficiently. He then went above and beyond and help my wife get our generator out and running so we wouldn't loose the food since the power had gone out due to the storm the night before. We highly recommend A1 for their prompt response and Bobby for his professional service. Thanks guys for a great job.

I call to reconnect remotes and keypad. The call was answered quickly, John was here within 15 mins…read moreand took care of the issue! Very happy with the service provided.

We called them when our garage door spring broke. We had called around and got quotes literally…read morethree times what they charged and/or companies that straight out refused to give quotes without coming out (and charging us). Their receptionist was professional and helpful, and promised us a call back (which was promptly made). They came over same afternoon, were totally up front with what they would charge us, and fixed it in about half an hour. We cannot recommend them enough.

We had 2 springs on our garage door break and when I called in the morning, they said possibly in…read morethe afternoon. At noon I got a call they would be out within the hour. They showed up and fixed the door all by 1:30 the same day! Great service. Very timely. Very reasonably priced. Jack and Jason are professional and care about doing the job right. I highly recommend them for any repair or replacement of your door. It's nice to deal with a family owned company that does it right

Nobody bothered coming out either time I scheduled; not the first time, nor the second time after I…read morecalled to say nobody came out the first time. And that woman who answers the telephone, Debbie! What a piece of work! I suspect she's the reason for both mixups, though she only admitted to being at fault for the first.

UPDATE late 2021: We finally decided to replace our old 60s era garage door last month and (as…read moreusual) the process with Paul couldn't have been more seamless, easy, professional and quick. At the initial appointment to measure, he brought along a brochure of the options to choose from, and we wanted to get the ball rolling so we decided right there (we researched what we wanted ahead of time & then he helped narrow it down) and he ordered it on the spot while there with us. There was absolutely ZERO pressure at any point (and they even said there wouldn't be when we made the appointment). This is a local family business with a reputation to uphold & Paul does this very well. We are so happy with our new steel/insulated smooth door (and all new tracks), now with higher up windows too. Perfectly installed so no more gaps for mice to get in now that it's cold. Much appreciated! ---------------------------------------------------------------- 3/25/2018 I've lived in the immediate area for well over a decade, and yet again recently I found myself thanking our lucky stars that we have a business like this closeby that we've had to use a few times over the years. We started with a 30+ year old-ish garage door opener that came with the house, they repaired that and it lasted a few years more. Then a couple years later I ordered a super-powered one from Sears & had them come and install (since we had great experience with them & didn't know who Sears would send). Another time the big spring over the door (30+ years old) finally went & they came & replaced that. More recently, the garage door track's rollers went bad & bent the track. The same nice guy we always see showed up, fixed the track & put brand new rollers (like roller blade type) that not only fixed the operation of the door but made it SO much quieter. We are so fortunate to have this business with polite professionals that do an honest & great job to fix what is needed (never EVER pressuring us to do more than needed or to install an expensive new door). They come, do their job quickly & professionally with no drama.  This is the epitome of a great small business that does what they need to do & takes care of the people in the community they serve. This is one of those cases where I feel compelled to leave the well-deserved positive review, especially when so often people are only motivated to post the bad. That said, I am completely confused by the couple of bizarrely bad reviews on here, because that couldn't have been further from my (multiple time) experiences over the years (including VERY recently as well) & we truly HAD been just saying "we are so lucky to have them to call on."   Their prices are SO reasonable for this small business you have to wonder what someone would be thinking to complain they didn't have a "showroom." Giant showrooms would cost big $ & would jack up the prices for everyone. In this age of internet, you can see everything online. I am sure if you WANTED to spend all kinds of $ replacing a garage door, they'd be happy to install whatever you find, I'd simply just ask.

Scott the owner of Kent Door was just super great. He did the perfect install of my Genie opener…read moreand also all the little things that make for a wonderful install. All at a very reasonable price.

Kent garage came to my home and sat in my driveway, as my security cameras show me for 30 minutes…read more I had no appointment with them nor have ever had them do any work at my home. They also call my wife and left VM to see if she was home, how they got her number we may never know. As we called them to inquire, they said it was a mistake and they were supposed to be 10 houses down. We know those people and they said they did not call them either ! Finally they asked us what kind of security system we have. Too weird !

The sound of a garage door spring snapping is terrifying. Hearing Guy explain how he can fix it…read moreimmediately and it will only take an hour is the only way to regain peace. We really appreciated our repair guy, Guy's, patience, attention to detail, and willingness to repair the problem and not just insistent upon replacing the entire door. This is our first garage door repair and with the company service warranty I am not at all worried about any future needs.

Super disappointing experience. No clear explanation, felt rushed, and yeah the problem came right…read moreback.

Jeremy replaced the torsion springs on my overhead garage door after one of them broke. He…read moreexplained how the springs I needed were bigger than the ones that had been on my door, and he demonstrated the before-and-after difference on our second identical door (which was more difficult to open and did not stay put when disconnected and open half-way). Jeremy gave me great advice and a good price, which included inspection and recalibration of our motorized opener and a 1-year warrantee on parts and labor. I'll call him again for the second door when its over-wound spring fails someday. Thanks again, Jeremy!

Came out same day as service request and got my door fixed in less than an hour. Highly recommended!read more