Bob came out and said we need to replace our unit and door, the unit was put in by Bob in 2022, So we said OK, he was to come out 7/28/2026 @ 11:00 AM. Noon we called to ask and he said he can't do it as promised we would have to wait until Wednesday, We cancelled everything . This is not the first time Bob said he would do something and never showed or called. We contacted Doors Mechanics and they came out, it was the travel module that needed to be replaced, adjusted the tension to balance the door, this was never done correctly by B&B Overhead door because B&B never balanced nor adjusted the tension bars it warped the chain drive, and we had to replace the cables due to the door not balanced caused the cables to fray and they would not wind right. Our Door never sounded or worked properly as it should had, for over 4 years it would stop and start, made alot of noise. Door Mechanics is who you want to call to fix our garage door, they did a wonderful job and we didn't have to replace the garage door or opener as B&B told us we needed to do. Want the job done right CALL DOOR MECHANICS - Mike explained everything to us and is GREAT !!! read more

Husband called to make an appointment for repairs. He said he could come that day, but we were all working so, made an appointment for the next day that he bailed on to take care of someone else. Made another appointment, he came out for 5 minutes and said he'd be back the next day at 10am. He didn't show. Husband had to call him 90 minutes after our appointment to find out what was going on. He said he got hung up and would be out later that afternoon. Didn't show and finally called after 5 to "promise" he'd be there tomorrow. If you couldn't be there for 4 days you should have been honest about that. We would have understood that, but to bail on 3 appointments with very little communication is very disrespectful. We shall see if appointment #4 happens, but I have zero faith it will. Have had him out several times over the years and our experiences then were great. That's why we have given so many chances. This time it's been horrible. read more

Came in under 2 hours. Bob was great to work with, great experience. Highly recommend.

Called today for service, and someone (Bob) came over to look within the hour. After barely looking at anything he tells me that I need a whole new garage door opener, that mine is old and was "just not worth repairing". Took a check with him for the deposit, said he'd be back the next day to install the new unit, and was gone in less than 10 minutes total. Another company I had contacted earlier got back to me soon after, and just to be safe I had them stop by for a second opinion - and I am sure glad I did. In less than 5 minutes an issue was identified with the tension of the spring on the shuttle release, and after simply stretching out the spring to revitalize it the previously unfixable problem was in fact fixed and everything was working correctly again. The second company didn't even charge me (wish I could mention who it was, but that would probably violate terms). Bottom line - I will never call B&B Door again, and neither should you. read more

Do not hire this company. He took my deposit back in early September 2024 and told me he'd come back to do the work that week. Next week I called, same story. Week 3, I called and he told me it would be another week. Told him I'd hire someone else. Miraculously, he called me back stating he could come later that day. By that time, the new opener had been installed. Here it is early November and he still hasn't returned my deposit. Called today (11/6) and was told I'm not getting it back as it was a 'service fee" because I cancelled. He also stated that he and his sister have safeguarded the funds, I cannot sue. read more

Our garage door stopped working so went to Yelp for some Help! B&B got good reviews and is close by so I gave them a call. Bob came out within a couple of hours and diagnosed the problem. Our door opener needed to be replaced so he quickly ordered and was able to install it the next morning. I can't believe how quick he was. We literally have a new opener less than 24 hours after it broke. He was polite, professional and super to deal with. I would not hesitate to call him for any future garage door needs. read more

Had spring break on door late last night and called this morning. Bob arranged a time to come out within about two hours and was right on time. He quickly assessed situation, replaced spring and also did an inspection on the door. He pointed out a few issues in the door that will probably be a problem in the future that most people probably would not notice or know to check. Very personable and reasonably priced, especially since today is New Years Eve and many businesses are not even open today. Definitely will be calling him to address the things he pointed out when they need to be addressed. Thanks Bob for the great service and informative conversation. read more

Came in to visit my mother in Bay Village and found her garage door opener completely bit the dust. She'd been trying to get it fixed correctly for about 2 years. Another vendor had already cheated her out of $200 to replace the rollers --- something Bob said should be about $50. Called Bob from his Yelp reviews. Bob is legit. He knows his business and he is a professional. He was upfront honest in all his dealings with both me and my mom. He called me back, quickly worked me into an already full schedule, and was really communicative the whole time. He came out when he said he would. He completely replaced the entire mechanism from how it was attached to the wiring. He did it for a bit more than the cost of the roller cheater that scammed for my mom. This fix is wonderful, she can open the door from the beginning of her driveway which is nearly a basketball court in length. She has two new clickers and an outdoor entry. He cleaned up both from his work and the old stuff he demolished. MOREOVER, he warranties his work for three years. The mark of a real pro. So, this guy is everything his reviews say. Thanks, Bob, really glad I called you. read more

Called and they were there within an hour. Able to create a fix despite awkward situation with the condition of the door.

Bob was a huge help on a Saturday afternoon when our garage door needed a full repair. He knows what he is doing and he charges a fair amount. I would recommend him to anyone!!! read more

Called B&B Wednesday afternoon with garage door problems. He came by early Wednesday evening, showed me what was wrong and what the necessary repairs would be. Set up an appointment for Thursday. They showed up a bit earlier than expected, which was fine. Long story short, couldn't be happier with the service!! Professional, courteous and timely! Wouldn't hesitate to use them again! read more

Called on Saturday afternoon, told me he would be over in the morning. Replaced both springs in 20 minutes, would call him again. Please support local businesses! read more

WOW Bob came out within a couple hours. He got the job done faster than I would have spent looking for parts. He was also very fair with his price. If you need a door repaired Bob is the right choice! read more

Set up the appointment 5 days in advance. No show and no courtesy call why he was not honoring his commitment. Very unprofessional.

Call B&B to repair my garage door opener was not opening the door fully and stopping half way open. He came out and said that I needed all new rollers and hinges (not needed to repair issue). He was out for a little over an hour and charged me over $300 and still did not correct the issue I was calling about as the door still did not open. He came out again and said that I needed to get a new opener and new spring as well. Another at least $400 extra to repair! NO WAY! I called another repair service immediately and they came out and made a minor adjustment to my genie opener and tighten the main spring. FIXED! He only charged $75!! He said that the repair done by B&B should not have been more than $125 in total! When I confronted B&B about the overcharge and not fixing the problem, he became very belligerant and threatened to take me to court! STAY AWAY! read more

I would recommend Bob and his company to anyone in need of garage replacement or repair. He is very professional, efficient and charged a fair price to repair my garage door. Not only that -- he is a really nice gentleman! read more

It is a pleasure to deal with a LOCAL business that does a fantastic job. They were on time, they did a great job at a very reasonable price. HIGHLY recommend them. read more

B&B Overhead Door is an oasis in a sea of overpriced, underperforming garage door repair companies. I've used this service twice in the last two years. Both times owner Bob return calls same day and fixed the problem within 24 hrs. I called some of the big-name garage door companies like Action Door, they wanted a minimum of $220 just come out!! B&B saved me money and did a terrific job. Highly recommend this service! read more

Bob Sanders the owner of B & B Overhead Door located at 270 Karl St. in Berea Ohio. I needed a new garage door and my son found this company here in Berea, Ohio. He came over the same evening that I called and showed me the doors types he had and gave me a very good deal. I was a little hesitant in giving him a down payment, but I did. He delivered my garage door on Friday and it was installed by my son on Saturday. I called Bob on Monday and asked if he knew anyone who would pick up the old door and scrap metal he offered his services for a little fee. He was very pleasant and like I said very helpful. The door quality is very good and it is insulated for these crazy winters we have here in Ohio. Thank you Bob for your service and patience. Cathy K Berea, Oh read more

Saturday evening a torsion spring on my garage door broke, Sunday morning I called B&B, and Sunday around noon it was fixed. I'd always recommend getting 2-3 quotes before having any work done where you're either not familiar with pricing or are not very familiar with who is doing the work. After talking with Bob, I was confident things were going to be done correctly and that pricing would be fair for the work done. At a minimum, including B&B as one of the companies you talk to before having any garage door repair work done. They'll do good work...and you'll be supporting an established local small business. read more

Came out to my place same day, and fixed my garage door. Very affordable and informative. Bob told me that my problem was very quick and inexpensive to fix, and did not try to turn it into a bigger, more expensive problem, which I appreciate because I don't know anything about garage doors! read more

Bob was very professional and came to my house in the evening and knocked out the spring repair in less than an hour. I was really nervous about having someone come in and quote me for stuff I didn't need, but Bob assessed my situation and got the repair done quickly. Door works great and I would happily refer him and his services to anyone in need of garage door install or repair. read more

He came out because of a home warranty a few years ago. He sid a good job but he told me I needed additional items that were not covered buy the warranty. I purchased them. I recommended a friend to him and she bought one. Then a month or so ago he's went out and she called Bob to I stall a new one. Upon installation it had issues. He re adjusted it and put in a new battery She paid him and thought everything was ok. Then the door started doing the same thing that it was when he installed it. She called him and he was supposed to come out and never showed. She called the number on the card and some man answers an said it was the wrong number. She called back and for the same response. I called the number and the name told me the same thing. He said it was a roll over number for another company and they had just got new service. I emailed B & B and was told the number was ok and he was going to call. She called him again and as of the date of this post he still is making empty promises. I did have a problem with my remote and he was supposed to come and see when I bought mine and he never showed. I am my friend have come to this conclusion. If there is no money involved Bob is not showing up. read more

Bob the owner took the deposit from me seven weeks ago and did not come in for the job. He promised me 4 different days since January and never called or showed up read more

I called Bob at 3:30 on Tuesday I explained to him I had a broken garage door spring ...by 4 o'clock he was over the house working on the garage door.How much better service can you get than that ... He did an excellent job ! The job was done quick and efficiently .. Also he gave me an excellent price and a 3 year warranty .. I highly recommend Bob and his services ! read more

Horrible experience. All of his "good" reviews are from his family members. We ordered a garage door from him, gave him 1/2 down ($1130), & never saw him or our money again! He has a Better Business Bureau Rating of "D-" which says a lot. Please learn from our mistake & go elsewhere!! read more

Bob and team were very professional in assessing the need for a new garage door, plus providing design options to consider. Installation was quick (less than 2 hours) including all hardware, trim and connecting to existing door opener system. read more

Bob Sanders,,B&B Overhead Door I know you are up set that I went to talk to some at Seven Hills City Hall.This person called you today. I told you I wanted the receipt in my mailbox by midnite on Monday Nov.12. Everytime I call you you tell me next wk.Its been 1 month since the job was done. You got my daughters check paid in full. I heard today that the warranty on my garage door springs is now 1 yr.When you were here you told me 3 yrs. my husband heard it and I told my son and daughter.As of today its only 1 yr. You told the person on the phone my garage door is 50 yrs. old.The people before did not do anything to keep up with the maintenance.Yes i know that I have not lived here that long. Its the same spring,color did not change,no dust on it,but 1 month later the warranty is 1 yr. now.What does the 50 yr. old door has to do with my 3 yr. warranty on the springs? You told the person that I am nasty,ha what about you! I was told the receipt was put in the mail finally! All I wanted was the receipt and the 3yr. warranty. It took you or your office person to long to do this!!!!...Now everyone has a headache because of this.I know I am stress out waiting for this. I am not happy about the 1yr. warranty. I have no trust in you for changing what you say. You know who I am !!!!!!! Mary read more

The guy may be good of what he does, but he is scammer and a thief . He will be sued in the small claim court by us. He accepted deposit for a job when deposit accepted from my not well husband was lager then the balance, cashed it and disappeared for 2.5 months. I asked for deposit back., but obviously he is not about to do it. Stay away read more

Excellent and prompt service from B&B. We originally had another company at our home to fix our broken garage door who was provided by our home warranty company. It turns out that our problem was not covered by warranty and they could fix it for a high cost after already paying $75 for them just to come out. Needless to say I decide to look elsewhere. This is where Bob at B&B came through. I called Bob around 1PM and by 3 our door was fixed. Not only was Bob's service reasonably priced, but his work also comes with a 3 year warranty. We will be sure to use B&B for any future needs and I can't recommend them enough. read more