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Krok's Garage Doors

1.7 (12 reviews)
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6 months ago

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7 months ago

Called for help and got attitude instead of answers. The technician brushed off my concerns and rushed out as soon as he could.

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10 months ago

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7 months ago

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8 months ago

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8 months ago

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8 months ago

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9 months ago

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1 year ago

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10 months ago

Not impressed at all. The repair looked sloppy and the door still jerks every time it opens. I expected better for what they charged.

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11 months ago

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1 year ago

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Garage Door Repair - Boost your curb appeal with a new garage door from Proactive. Free estimates and same-day service available in Brunswick, OH.

Garage Door Repair

(15 reviews)

The sound of a garage door spring snapping is terrifying. Hearing Guy explain how he can fix it…read moreimmediately and it will only take an hour is the only way to regain peace. We really appreciated our repair guy, Guy's, patience, attention to detail, and willingness to repair the problem and not just insistent upon replacing the entire door. This is our first garage door repair and with the company service warranty I am not at all worried about any future needs.

We contacted Proactive Garage Door Repair on a Saturday morning 9/21/25, and they sent the most…read moreamazing pair of technicians I've ever seen work so quickly and efficiently, Plus, they pulled into our drive at 9:45 p.m. on a Saturday night! When Tom and Ben arrived, they introduced themselves with handshakes and smiles, and then Tom proceeded to not miss a beat: he roll on the ground under the partially open door, assessed the situation within minutes, popped up standing on the other side to explain what he and Ben were going to do. The door was bent, the track was bent, and several wheels were dangling. We, for sure, thought we had to replace the whole door. Not at all. In less than an hour, the two remarkably trained, seasoned technicians, had our door repaired with 10 new wheels, 2 new sets of cables, and 2 new metal corner door plates for an exceedingly reasonable cost! IT.WAS.AMAZING! My husband and I couldn't thank them enough. We went turned in for the night relieved to have the garage door repaired in less than 24 hours after the mishap, and thrilled to have been so well taken care of by Tom and Ben and at such an affordable cost. I HIGHLY recommend this company and be sure to ask for Tom and Ben!

Action Door Cleveland Ohio a division of DuraServ - Completely sheared off.

Action Door Cleveland Ohio a division of DuraServ

(22 reviews)

I received excellent customer service and tech service…read more Called Friday afternoon, regarding residential opener; spoke to Kristen, then Sarah; was scheduled for service the following Monday. Mike called around 10 AM to tell me he was on his way. I had a problem with the opener not always closing; and, of course, it was working fine that day. Mike checked the sensors which were slightly off line which meant the eye sensor did not always connect. Mike adjusted the sensors, checked the connections, lubricated all moving parts on door and ceiling unit. Everybody was efficient, professional and cordial. I have been doing business with Action Door since the early 70's for residential and business. I have always been treated with excellent service. I don't know what other companies charge, so I can not compare. I know when I have a problem, it will be taken care of.

Last week I scheduled service - then changed the appointment from Tues to Wed. AD cancelled the…read moreappointment and never rescheduled me. When they didn't show, I called. No apology for the error. "I don't know who you talked to, but you're not in the schedule. It shows you canceled." I tried to reschedule. Next appointment that worked with my schedule was a week out. I booked the appointment, but commented that I was going to call and see if I could get someone else out sooner. The guy became really rude. AD: "I'm gonna cancel. You want me to cancel?" Me: "No, don't cancel." AD: "But you said you were gonna call someone else. I need to free up the appointment if you're not going to show." Me: "I will call and cancel IF I find someone else." AD: "If you're just going to cancel again, I'll cancel you now." Me: "I DIDN'T CANCEL THE FIRST TIME. KEEP THE APPOINTMENT. I WON'T CALL ANYONE ELSE." He sounded offended that, after a scheduling error on their part and waiting two weeks for an appointment, I would look around for something earlier. I've had good service from them before. But this guy has single-handedly turned me away from Action Door.

Smooth Door

Smooth Door

(7 reviews)

Although I'm pretty handy, I decided given the age of the spring system and never having replaced…read moresprings before, I was going to have to bite the bullet and get an estimate. Mark showed up the morning after I called, gave me a fair quote, and had the springs on his truck to do the work that day. I gave him the go-ahead, and a little over an hour later, the garage door was back in service. Not only was it working, it was working quieter than ever thanks to an adjustment he made. Responsive, knowledgeable, great work, and most important - honest. I wouldn't think of calling another company for garage door

Had Smooth door, 216-381-3947, 554 S. Green Road, South Euclid, OH out because door would not shut…read moreproperly. Owner came out March 22, 2026., The door opened up for about 4 days with his 5 minute repair and charged me $65.00. I called him back out 3 other times for the same reason, as the eyes on the door would not allow the door to open or close correctly. The last time owner came out he stated he could not fix any longer, so I requested my money back. He basically stated just pull up the eyes, and the door should work. (uh). that lasted about a day or 2. I called him the 3rd time and i asked for the owner because the door would not close correctly because of the eyes on the door were not correct. The person who answered the phone stated he was the Owner, and he hung up the phone.., (WOW). I called Steel Valley Garage door 330-459-6522 where I found them on Facebook, and they came right out, ASAP., adjusted and moved the eyes on the doors and put oil in the door and corrected the problem and only charged $59.00.

Krok's Garage Doors - garage_door_services - Updated November 2026

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