.. very friendly, helpful... supportive, they know your name... it is beautiful, like a family

SERIOUS PATIENT VIOLATIONS AND DANGEROUS BEHAVIOR BY PHARMACIST! BE WARNED!!!! I am a Type 1 Diabetic and have been a loyal customer for years despite the frequent rude behavior by the pharmacists and today I was threatened with police action by the pharmacist (older Russian/Ukranian woman with dyed black hair) at Neergaard Pharmacy on 7th Ave. in Park Slope, BK for simply trying to get my insulin refilled. Type 1 Diabetes is no joke yet the pharmacy DENIED, LIED AND THREATENED ME WITH POLICE ACTION for trying to get my approved and insured life saving medication. I ordered my insulin 2 WEEKS AGO and received ZERO notification that there was any issue with the order. When I went in last week to pick it up, it was not ready and no one from the pharmacy sent an email, text or called to let me know. I had 30 minute conversation this pharmacist and she said the order "didn't go through b/c I had no active refills" when in fact - I had 2 remaining. She insisted I needed a new order from my doctor, which I got while in the pharmacy. Another employee (who is absolutely exceptional at her job) witnessed this conversation and thankfully corroborated my story today when the pharmacist claimed that I was lying and that I never came in last week to speak with her. They have cameras. There are witnesses. Last week she said that "a newer employee messed it up" and "he wasn't very good" however this is NOT AN EXCUSE to not receive my medication. This week she has no recollection of speaking with me! It is a violation of patients rights to not be informed of changes to their medication without notification , let alone threatening to call the police on patients when they are demanding answers. Considering how many hoops we Type 1 Diabetics have to go through managing our chronic and incurable illness, the last thing we need is an incompetent and dysfunctional pharmacy who are literally calling the police on patients because of mismanagement and clear patient right violations. ABSOLUTELY SHAMEFUL AND DISGUISING ! read more

Located on 7th ave in Brooklyn. Seems like a very useful well stocked pharmacy. Very good first impression. The windows look pretty. They actually have a notary who does an excellent job and the price is very reasonable. read more

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Okay, not gonna lie, the people that work there definitely aren't the friendliest, but I think that almost adds to the allure to me. It reminds me very much of a French pharmacy. I love how they have a wide range of products. I found my perfume there that I'm obsessed with. I could probably go in every day and find something new I want (maybe I'm just a shopaholic). I get my prescriptions refilled there as well. It has a lot of charm!!! read more

The pharmacy counter is fast and efficient, with rarely any real wait. The rest of the store is very charming and has a nice selection of toiletries, soaps, candles, skin care products, etc. This is my local pharmacy -- I'm in every few days, and it's always a pleasant experience. read more

I've been coming here since Kings Pharmacy closed-and I've had to use them a lot following a major surgery and subsequent illness. Yes, maybe the shampoo isn't as cheap as it is online, but they've made up for it in so many ways. My prescriptions are filled quickly, and as a bonus, they have a delivery service for people living within a 10-block radius-which I've used multiple times. It has been a lifesaver (perhaps literally) during this difficult time. read more

Except for the online Rxs I can get easily and cheaply, I go here for my Rxs. They almost always have the full fill of pills I am supposed to get (this was a problem with another local pharmacy. It never seemed to have the full number of pills I was supposed to get so I had to keep coming back for the remainder). They also have a full supply of whatever items one expects in a pharmacy. There is one pharmacist who I Iike very much and she has been working there for a long time. It is true that the rest of the staff could use some personality improvement . read more

Customer for over 30 years. A consistently excellent pharmacy, pharmacists are accessible, personable and will go out of their way to accommodate a need. They also deliver prescriptions, which is a big deal when you aren't feeling well. I have dealt with the 7th Avenue location for 99%of my business though I know the same to be true of the main store on Fifth Avenue. read more

Staff that pays better attention to questions that are asked. The Fifth Ave branch is GREAT.

I get my prescriptions from Neergaard 7th avenue and they are consistently rude on the phone and in person. Not a hello, please, or even the attempt of a smile. I know that it's not a particularly fun job but this level of obnoxiousness makes the whole experience unnecessary unpleasant. read more

Besides my scheduled COVID vaccine shot, every time I go to this place to get anything from the pharmacy, there's a long wait. It's understandable that places get busy, but what I don't understand is when there's no one at the counter for over 10 minutes at a time, and I hear workers in the back telling stories about other customers. It appears and makes me feel that no one cares or has the urgency to attend to the long line of customers waiting. If it happened once, I understand, but this happened consistently multiple times. The most recent time, after waiting for 40 minutes on line with the above happening again, they charged me for the flu shot and then had me wait again for another 15 minutes, and I had to go, so I asked them to cancel my shot. However, I noticed they didn't reverse the bill, so when I went back in, a gentleman in the back who seemed to be someone in a position of authority convinced me to get the shot and apologized as this time of the day (around 5pm) can get extremely busy. I felt better until I made sure that the shot was preservative free and was being semi-convinced to get the shot. I understand there are different opinions, but it was disappointing that 1) it took this long to get service, 2) was charged before the service only to wait another 10-15 min, and 3) no one read the form that was asked to be completed -- which is a huge medical concern. I purposely came to this pharmacy as it is a local business, and I want to see small businesses thrive, but the level of attentiveness and customer orientedness has been consistently disappointing from the customer's point of view and the time and effort they invest to purchase from this local business. read more

This review is for the woman who gave me my first and second Pfizer vaccine shot. Wow! Her name is Lana and she's just the best. Each time she was sweet, friendly and some how made it not hurt at all, by making this silly sound when she was putting the needle in. I so appreciated her!! I also got a Charms lollipop. Bonus! read more

Neergaard Pharmacy - Great place to get your Covid shots and Lana, who gives it, makes it easy. - Drugstores Near Me - Brooklyn, New York

Been my go to pharmacy all my life! Everyone that works there has always been really nice and accommodating. Also have a great selection of beauty items and natural medicine. read more

I'm surprised by some of the reviews because I love this store. They have my favorite toothpaste, my favorite body wash, my favorite hair products, all in one place. I used to have to go to three different stores. When I need a prescription refill, I call a day ahead and it's always waiting for me. One time when the shape of my refill changed and I was concerned that maybe I had the wrong pill, I brought it in and the pharmacist took the time to examine both pills and explain to me how the shape may change depending upon where the generic comes from. I am always greeted when I come in the front door and everyone is friendly at the registers. I'm really happy they are in the neighborhood. read more

Long time neighborhood pharmacy. Very responsive and pleasant. Also have fun toiletries and other odds and ends. Nice relief from big chain pharmacies. read more

I no longer shop at this Neergard. The pharmacy techs for Covid Vaxes are great but the cashier employees are so rude. Every time I've come in there are the two young Hispanic girls that are gossiping in the back cashier. If I ask a question about something they roll their eyes over at me like I've interrupted them and answer rudely. One got pretty condescending when she answered something about a product I knew was wrong. It's like she had to prove something in front of her friend/co-worker and kept giving me looks like she was going to do something. I wish she would. read more

She says that they are very convenient, so I do get my prescriptions filled there, and it is a much more pleasant experience than when I go to the big chain stores. However, the customer service is absolutely terrible. I bought some thing, and didn't use it. I realized I already had this item so I needed to return it. I go back to the store with the receipt. The item is in perfect condition. They will not let me return it because it was after seven days. She said I could have an opportunity to exchange it for something else. I said there was nothing I needed at the moment, so could I maybe get a store credit. She said no, and that I could take my chances of coming back at a later date to see if they would still honor the store credit. WTF read more

Worst customer service: consistently unpleasant no matter who you deal with! You try to support independent businesses but they can't just be as rude as they like with customers. I actually had one check out person at the pharmacy location on 7th laugh at me only to realize SHE had made the mistake about not having the prescription. An apology, certainly not, not from these people! Once their old timers die out they'll die on the vine, no one wants to pay extra to be treated like this. read more

Only reason I came back here was because they're one of the only to get the Pfizer booster from in the neighborhood, but I remembered why I hate them. So unfriendly, rude - such a lack of customer service, and unprofessional, half of them never look like they're working. Just avoid this place all together if you can. They lack communication on your prescriptions as well. read more

This pharmacy is a great place for all pharmacy and related needs when a local run is more desirable than a ride out to a large chain pharmacy. I haven't used the prescription service in a while , but when I did long ago , it was super, so it is likely still really good. The rest of the pharmacy is extremely useful and almost always has what I need , when I need it. The prices are also really good, considering it looks so expensive ( but it actually is not). The staff is also always pleasant and helpful. Ambience is A+. 7th Avenue /Park Slope is very lucky to have this pharmacy! read more

scammers. i have an approval from my insurance company for a knee walker and they refused to take it, they demand money instead, even do my insurance company fully approved it. 3 weeks ago a lady who said is the manager at the surgical department stated that if it gets approved they can give it to me, if not i have to pay them $50 security deposit plus $150 per month. scammers, they always want money and cash. read more

The only good thing was that their pharmacy is open late and it's pretty much a one stop shop. HOWEVER, older man in the front literally followed me from aisle to aisle and being that I was waiting for a prescription and was just killing time, he asked me if I was done. Pharmacy cashier man and front cashier man were pleasant tho. Just crazy how the IndIan looking costumers weren't being stalked as they shopped. I've worked retail 13 years and there's being aware and assertive and then there's in your face RUDE read more

I was actually attended by a young lady called Desiree and she was very respectful and handled my order really well I was satisfied with the service. Even though there was a high volume of customers she handled it professionally. Will be going here from now on. read more

I had an incredible stabbing pain on my head and stumbled in for some relief. I quickly grabbed some Motrin and presented it to the cashier. Sensing something larger was wrong she asked, "headache?" I said, kinda, but more like stabbing pains on the right side of my head. She told me to wait a second while she consulted the Pharmacist on the best course of action. A minute later she reappeared with Advil Migraine. I am ever so grateful for her initiative because as I was about to learn, regular strength Ibuprofen wouldn't have cut it. A few days later after the pain abated, the right half of my face started to go numb. I ran back across the street to the Pharmacist who stopped whatever she was doing and firmly told me in the nicest way possible that there was nothing they could do and that I should seek a doctor's counsel ASAP. Thank goodness she did because it turns out I had Bells Palsy, and had I waited a day, I may have had irreversible nerve loss in my face. So thank you Ladies of Neergaard for directing me toward the right direction and offering a proper dose of sensibility. read more

Must be nice, must be nice, must be nice... I really need to find somewhere else to get my prescriptions. I had to go through this whole song and dance number about getting my discount on my co-pay for my prescription (which they never told me I could get in the past and paid the full $150, ouch) because they said my card was expired when it wasn't. I had to wait over 20 minutes each time to clear up the issue so I could get my medicine. I'm afraid it would probably be faster and cheaper at a chain drug store, though there are pretty little fancy soaps and lotions to stare at, they're expensive and I don't buy them. I only go because of the convenient location. read more

Disrespectful male pharmacist that wasn't helpful in the slightest. Don't know if he was having a long day but his tone of voice was just condescending from the second I was directed to him for help. Wasn't even truly listening to anyone trying to speak to him just trying to brush us off. The customer service part of this job is not for him. read more

It's really like they are trying to make you wait longer and screw up your prescriptions...kind of mind-blowing. Sorry to say it, but I'd prefer any corner Duane Reade or CVS any day or time of the week. Also, what kind of drug store doesn't sell regular f-ing hand soap! I had to settle for some foofie nonsense - smells like a flower shop that specializes in offensively pungent varietals. Great. Thanks. Made my night....again... read more

I fill all my prescriptions at Neergaard on 7th Avenue and the pharmacy is absolutely fantastic. I have never waited longer than 30 minutes for a refill ever, even if I just walk in with a new script. If I call in a refill, it is always ready - they never "can't find it". They have great hours, too, which is important if I need to pick up a medication after work (pharmacies that are open 9-5 aren't too helpful). The pharmacists are always extremely nice and keep the line moving (although there is hardly ever more than a couple people ahead of me). This pharmacy is the best! read more

Went in for a tdap shot and I made sure that they check if my insurance covers it. They checked and told me it was covered. Gave me the shot. However despite having them checking with my insurance company, have me sign the receipt, gave me a receipt indicating the co-pay is $0, their billing person still sent me the bill after 3 months. When I told her that the people at the pharmacy gave me a receipt for $0 co pay ,she said what is that and refused to believe that the pharmacy person was able to generate something like that. Because according to her, the pharmacy can not see if my insurance covers it at all. (Then what is that receipt I got? ) And she said ok if you said so then I am just going to continue to send you the bill. Why? With no explanation and I just have to go from paying $0 to paying $69.99. So horrible. She basically thinks that I made up the whole thing. If I had known that they will charge me for this then I would have gone to my doctor. Just watch out! They will lie to you about charging you. read more

Neergaard Pharmacy - Originally they gave me this receipt in 12/2015 stating I DO NOT have to pay - Drugstores Near Me - Brooklyn, New York

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Very quaint and convenient neighborhood Pharmacy, I prefer this Pharmacy over any "Big Box" or chain Pharmacy to fill my prescriptions because of the personal one-on-one relationship that you feel and develop with the staff at Neergaard, you feel like you are being attended to on a personal level unlike Big Box Pharmacies. There are 2 Neergaard Pharmacy location in Park Slope, this pharmacy located on 7th Ave and another located on 9th Street and 5th Ave, although they tell you that they are not affiliated, I prefer the Pharmacy on 9th Street due to the fact that they are open 24 hours and also I am accustom to visiting the Neergaard pharmacy on 9th street since as long as I can remember, in fact I've never filled a prescription at any other pharmacy other than Neergaard and I will continue to do so as long as Neergaard is open for business. You get a sense of local neighborhood "Mom & Pop" shop which I love to support. I recommend this Pharmacy for anyone living in the neighborhood (Park Slope). read more

I would give 0 stars to this pharmacy if I could for the following reasons: 1- Overcharges the Medela symphony rental. Monthly rate is $75 and competitor pharmacies charge $50 2- Medela pump made a loud noise and I called Neergaard and their solution was for me to call Medela myself to troubleshoot. Neergaard rents pumps directly from Medela and then rents the pump to the consumer. If I pay Neergaard for the rental, then why am I responsible for calling Medela???? 3- Neergaard surgical supplies department (where you rent the breast pump) is open Mon thru Sun 9a-4pm. I called on the weekend to exchange for another pump (problem described above) and spoke to John who lied and said that the surgical department is closed due to holiday. I caught him lying because I rented the pump from him and I recognized his accent. When I called him out and said that he was the person who helped me with the pump rental so how could that department be closed he promptly changed it to "you may come in today to exchange for another pump". 4- left a message for the supervisor at Neergaard to call me to make a complaint about John and I never heard back from the supervisor 5- be very careful and be sure to write down the rental periods (1 week, 2 weeks, or 1 month) because Hema does not know her own policy and asked me to pay $35 if I return the pump on 11/10 instead of 11/7 (my monthly renewal date) when the weekly rental rate should be $25. 6- please read the other reviews about the rudeness of the staff. The surgical supplies staff are extremely rude and you have to be your own advocate for simple transactions like renting a pump, in my case read more

I went there today with a friend and we had a great time looking at all of the cute gift items and wonderful soaps/etc. There were actually some reasonably-priced (gift) items amidst the (pricey) soaps/etc. and we each bought something. The cashier was exceptionally friendly (she also told me that she's worked there for *20 years*) and she gave us several free samples of lotion to take with us. read more

This is a decent neighborhood drug store that has a fairly wide-ranging selection of stuff for such a small space. Staff is friendly, if not all that outgoing. Prices vary - some things are lower/comparable to a Duane Reade or CVS, others are like "WTF? I don't need no $8 toothbrush!" I've never filled a scrip here, but there always does seem to be some sort of line at the pharmacy. read more

I dropped off an RX for a very badly needed medicine. I was sick, and it needed the medicine, or I wouldn't have had the rx called in. When they (apparently) couldn't get it, they just didn't bother. NO phone call, no nothing. They didn't bother to tell me they couldn't get it until I came in to pick it up, nonchalantly saying, as if it didn't matter, (which it does, a lot) that they couldn't get it from their wholesaler. read more

I paid something with my card, I did not have the full money they took part of the money I asked them to return it to me after seven 7 days they have not done it I went to the pharmacy to say that I needed my money and they did not want to give it to me by protocol stupid and ignorant for only $ 11 they made me wait more than an hour and then they told me that they couldn't give me the money until the authorization of a manager and the correct bank information having shown him my bank account, really bad service of the managers Tom & Liza, The cashier Mariam was so rude, and the pharmacist was very inconsiderate, for only $ 11, she had to authorize but she does not care about the pain of others, I WILL NEVER WILL BACK TO THE WORST PHARMACY Btw I explain my situation more than 7 times, so rude this persons read more

this review relates to unfriendliness of the staff---making people wait for extended periods of time,,,when you ask a question and general uncooperativeness. The worst issue was the shorting of about 20 pills out of a 3 months supply (should have been 90). I didn't realize this on a medication that I have taken for 30 years until I was going on vacation & found I didn't have enough pills. My pharmacy insurance plan wouldn't refill it as they said I should have enough left. I reported them for shorting me. They asked if I counted the pills at the store---of course not ...Who counts pills when you are supposed to get 90. The only good thing is their location. Customer service and a smile goes a long way--and an apology for not supplying enough pills-they denied it. they haven't learned customers come first, though they have been there for a long time. read more

I really hate this pharmacy. I have had two negative experiences with the pharmacy on 7th Ave and I won't go back even though it is one block from my house. The women who run the register and take prescriptions were very unhelpful and kept me waiting much longer than necessary only to tell me they didn't even carry my prescription. On a separate occasion the other woman working the desk told me it would take 15 more minutes when it was actually sitting right in front of her. All in all, they get a lot of business due to location but I would rather give my business to someone who is nice, efficient and even friendly. read more

I had just returned from the hospital following back surgery. I called to see if Neergaard offered delivery of medicine as I was unable to walk. They confirmed my meds were ready and could be delivered right away. Timing was important as the hospital required i take the meds within a few hours. After 3 hours, and numerous calls, Neergaard still hadn't delivered my meds. Each time they had a different excuse, wrong address, delivery guy on foot, delivery guy on bike, etc etc. Ultimately they took no responsibility for the delays and issues they caused us. If they aren't equip to handle delivery service they shouldn't offer it... read more

An independent neighborhood place we wanted to give our business to but sadly their customer care is non existent as soon as there is an issue. In our case a prescription we had filled was supposed to be kept refrigerated and ice packed in transit but was dispensed from under the counter with all the other filled prescriptions. Consequently, the prenatal dept couldn't administer it and we were forced to have it refilled out-of-pocket. After explaining the problem and waiting for the pharmacist we were told to return when the same cashier was on duty... Figured we'd give them another chance, but next time were told the manager, Tom via the pharmacist, didn't believe us. Why he thinks we'd go to the trouble to have a prescription refilled out-of-pocket in order to somehow scam them I have no idea, but after two chances to re-earn our business I figure we might as well go somewhere where lack of customer service is acknowledged upfront like Duane Reade... read more

I've been going here for years. Usually things run smoothly, and the staff is pleasant. That said, the operating standards are very "mom and pop." They are closed on Easter. Shame on me for not realizing this until the last minute when I was in need of my prescription refill. But really, the least they could've done was put an outgoing message on their answering system confirming they were closed for the holiday. Instead, the phone just rang and rang. Is this 1958? read more