Been coming here for years, best hardware store around. Great people working here, too. Always…read moreeager to help you with whatever you need.

Greens Hardware has the best service of any hardware store. Knowledgeable helpful friendly staff…read more I would never trade that service for the vacuum that characterizes the big box stores.

Drake was very helpful getting my table lamp socket replaced and it only took 2 days to get it…read moreback. Very reasonable price. Thanks Drake.

I hesitated to bother to write this, but I will never go back.....unfortunately i did not go on the…read moreright day where the nice man who is always helpful was working, but instead the arrogant and most unhelpful guy at the register with a major attitude...or maybe just with women......described what I wanted...."downstairs aisle....._____" I looked for at least 10 min...no help....was going to get several gallons of paint....so I did get the 3 samples I needed, but will be going right to the BM store.....left and not a word was said to me....

On a recent Saturday I visited National Lumber in Newton to inquire about replacement TimberTech…read moredecking. I was politely directed to the rear of the store where two employees assisted me immediately, listening attentively to my need for two boards and my uncertainty about color and type. I had my contractor's invoice from 2020 which turned out to be for the pressure treated wood for the new deck built then. LP and Izzy together were able to go to my contractor's page, find the specs about the TimberTech used, and refresh my memory about the color. They gave me a sample board and a TimberTech Source Book, encouraging me to call the company about the strange bleached-out stain on my deck. They also quoted me the cost of two replacement boards for my handyman to purchase for the repair. Problem solved. LP and Izzy were friendly, personable and eager to be of help... and at the end of a long Saturday. So, please add this review to counter some of the really negative ones I read on this website.

Most of the help is indifferent; doing you a favor for waiting on you. The prices are high which is…read morefine, saves me a trip to Home Depot, but if you're going grossly overcharge, at least do it with a smile. The cashiers never give you eye contact, they're always having a conversation with someone else. If I'm spending money at a store, I like to get the feeling that I'm their most important customer...at least for that moment...but that does not happen at NL

So convenient to have a nice place like this nearby. Staff is friendly and knowledgeable.read more

I go there for my electrical needs because I know they will have it. When I walk in, I am greeted…read moreby one of the employees to help me. If he can't, he refers me to the owner. I would recommend this store.

Susan was so helpful in helping me spec out our door knobs and hardware for our house in Wellesley…read moreas well as our home in Maine. The product lines that she carries are very unique. Highly recommend NDH.

I was so pleased with the service. The sales woman, Susan, I think, help me get organized and…read moreassess my needs on the hardware required for my new kitchen. We also ordered something special in funky, which is the highlight of my kitchen.

This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And…read moreI'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores.

I recently went to this hardware store for a service. It was something I could have done myself but…read moreit would take time and exotic tools that I would rarely use, so I decided to just have them do it. They never did it. Weeks went by and I would drop in to check occasionally, "Did you do that thing?" and they gave me excuses, so I gave up and just did it myself in an afternoon. It occurred to me that I hadn't shopped at this place for a long time, and now I could articulate why. This isn't my grandfather's hardware store, where the clerk knew things about the houses in the area or the soil; local expertise. The stock is the same cheap Chinese junk that you can get anywhere, nothing is really built to last. Despite the calls to support local businesses, I don't see them out doing things in the community that might merit my loyalty. There's no lollipops for the kids or a big fat cat like when I was a young man. It's staffed by surly, bearded boys who politely tell you they are sorry but we don't stock what you are looking for. So if you haven't been for a while, trust your instincts. It's not that good an experience.

Very friendly and knowledgeable. They can help with finding tools, supplies and materials, or even…read morejust knowing what that thing you're looking for is called!

I been visiting your store for around 10 years, always it's good to shop there…read more it's the place to find good brands, things nowhere else have it Very gentle people Thanks for be there.

Great selection of hose, fittings, and bucket teeth. They usually have edges and teeth for most of…read moremy machines even though I have a mixed fleet

From the owner: Hydraulic hoses made while you wait. Cutting edges and bucket teeth for loaders and excavators.read more

5 Stars - Carolanne Fontaine is a Superstar!…read more Let's be real--big-box stores like Lowe's and Home Depot don't exactly have a great reputation when it comes to how they treat their employees... or their customers, for that matter. It often feels like the focus is on cutting corners, slashing staff, and hoping you'll figure things out yourself. Because of that, I originally went into Lowe's just to browse, planning to take my business elsewhere and support a company that actually values its people. But then I met Carolanne Fontaine. She completely changed my experience. Carolanne is knowledgeable, passionate, and genuinely invested in helping customers. She didn't just answer my questions--she took the time to find the best solutions, making what could have been a frustrating experience into an easy and even enjoyable one. She's the kind of employee every store should have but so few actually do. Because of her, I'm not just walking away with a good impression--I'm making a major purchase at Lowe's. Instead of buying my stackable washer & dryer, refrigerator, and stove elsewhere, I'll be buying them from Lowe's, all because of Carolanne. Lowe's is incredibly lucky to have her, and I hope they realize it before another company that actually appreciates top-tier employees does!

I'm sorry that there isn't a ZERO or a negative number option on the scale. I made the mistake of…read morebuying a washing machine here on June 29th. After three failed delivery attempts, I went to the store to cancel my order. The staff was incredibly rude and unhelpful. After being in the store for an hour, I received a partial refund. Once I got home I realized that they had refunded the appliance price but not the extended warranty. I've called the help line who assured me that my issue would be resolved in 24 hours, but it has not. Currently I'm on "hold" on the phone for 15 minutes, hoping to speak to a store manager... If you need an appliance, go to Poirier. Superior service, and 1000% worth it!

Today at Home Depot I told two staff people working together that I needed a cheap key copy, for 4…read morekeys. He said these are 2.25 each and proceeded to take forever. I went up to the register to purchase them when they were finally made and they rang up as 4.97 each. I went back and asked him why he didn't give me the 2.25 ones and he said these are the least expensive they have at 4.97. I said "you said they were half that." He then replied "well if you only get 2 and not 4 they will be" ........That was the fourth inappropriate customer service response there on the same day, each from different staff people! What is going on here?

Great Job to all employees at this location. Called...for paint dept and the phone just rang. Did…read morethis several times..no answer. Was told by the woman at the desk that the paint dept was really busy...and basically DON'T NEED MORE..OR MY BUSINESS. Not sure who owns HD but I would be embarrassed if I did. Went to another company store.' Reading your reviews....your goal must be BAD REVIEWS. PS ......37 gallons of paint and supplies lost sale. $$$$$$$