Reserved ride to airport previous evening. He showed up 20+ minutes late after a couple of calls inquiring where he was. Found out from driver, he got a call to pick us up after my first call wondering where they were. Not drivers fault, company poorly handled a reservation. If you use them, give yourself a large window for airport arrival. read more

Excellent service. They were able to pick us up at 3am for a 5am flight from SFO. Multiple other local companies refused to even schedule a ride that early. I'd highly recommend! read more

The yellow cab was actually cheaper and more reliable than Uber. Also, loved when calling for a cab after your first ride they address you by your name. Never requested a taxi that took more than 10 mins to arrive! read more

Jack is the best out there! - Always on time - Always reliable - Always a clean car - Always friendly, helpful and caring. Our transport - Always Jack ! read more

If I could give Jack and Neat Yellow Cab 10 stars I would do it in a heartbeat. In the days of businesses not caring about customer service, Jack is a breath of fresh air. When you call to schedule a pickup (if he doesn't answer), you'll get a detailed message stating Jack's availability. If your time is close to another pickup, he tries to juggle other appointments so you get taken care of too. The first time I called, he wasn't available and he went the extra mile by suggesting other companies who might be available, he's that kind of professional. On my first trip with Jack, I needed a drive to UCSF, I was a little nervous and Jack calmed me down with just the right amount of conversation, keeping it 'light and lovely'. It was an early appointment, traffic was heavy, and the ride was so smooth and relaxing, I nearly fell asleep! No herky-jerky stops and jack-rabbit starts. It was a very relaxing ride and yes, he is a Dodger fan, but don't let that count against him; if you want to talk baseball, he's your guy. He knows a lot about the game. :) Jack is reliable and friendly, his cab is immaculate, he arrives on time and takes care of business. He books weeks in advance, especially during the holidays, be sure to reserve early! Jack is great, give him a try! read more

I am happy to give yet another 5-star review to Jack and Neat Yellow Cab. When you call (if he doesn't pick up), you'll get a detailed message stating Jack's availability for the day. I needed a last-minute drive to SFO. I'd called a local cab company two days before, left a message, and no one called me back. I rarely take taxis, so I have no experience with Uber, etc. Thanks to Yelp, I found Neat Yellow Cab and was impressed with the reviews. Jack is reliable and friendly. He told me he often gets bookings months in advance during especially busy holidays, so if you know you'll need a ride to the airport, be sure to book early! read more

Great service, was on time and got me to the airport quickly and easily. One of the few reliable taxi's that could be scheduled ahead of time. read more

Just got dropped off by Jack, the second time I have used him. I wanted to make sure he was really that good before posting. He is. Let me break it down; Punctuality; Perhaps the single most important attribute to being a cab driver, outside getting you where you are going alive. He is spot on. On each occasion he has been there before he said he would be, but just the right amount of time. He checks for any changes in your flight time. He responds quickly to texts. Really? Yeah. Cleanliness; Well, he exceeds the expectations of a company with a name like that. Think nearly showroom condition. Really? Uh-huh. Rates; I hate to say this. He should raise his rates. You will not get jacked by Jack. He is honest. Yup. Driving skills; The man is like a limo driver. He does not take unnecessary risks, crowd others, gun it to have to stand on the brakes. Very safe and conservative. Kudos! Overall; He is engaging, pleasant, jumps out to grab bags, changes the weather, everything you could possibly want. In conclusion, I have never had a better experience and felt so reasonably charged for these services. Use him and you will drop your old provider pronto. If you don't use Jack, YOU DON'T KNOW JACK! Book well in advance, his services are understandably in high demand. read more

Jack is amazing! First time I called him, we needed a ride to the airport and he said he can pick us up in 10 minutes. He's so nice and friendly, and it was great hearing his story of how he started his business and loves what he does! I'm definitely going to call him again the next time we need a lift around town. The best and most relaxing trip to the airport by far. read more

Jack is awesome and hope to use him next week for our airport travel! Super nice guy and right on time

At the risk of getting monotonous with yet another 5-star review, I'll throw another up here because Jack deserves it. As the other reviews have said, he provides such personable, prompt and outstanding service, that it feels like something more special than what you expect, or could even imagine, from from a cab ride. When it comes to customer service, he "gets it" and has earned each and every one of his countless loyal customers. read more

Jack gets 5 stars, he is always on time, communicative, and most importantly safe! I travel quite a bit and hate to take cabs from SFO, I've had really bad experiences with them. My neighbor referred Jack to me and he is just terrific! He is ALWAYS early, so don't feel pressure to be ready before the agreed time. Jack tracks my flight on my return so I never worry about him not being there. He's a Dodgers superfan, so be kind to him Giants fans! read more

What a nice, professional, courteous man Jack is. He came to my rescue this morning on short notice and whisked me away safely to the City. He deserves his five star rating. Wish I could give him bonus points! read more

If I could give Jack and Neat Yellow Cab 10 stars I would do it in a heartbeat. in the days of businesses not caring about customer service, Jack is a breath of fresh air. When you call to schedule a pickup (if he doesn't answer), you'll get a detailed message stating Jack's availability for the day. If your time is close to another pickup, he tries to juggle other appointments so you get taken care of too. The first time I called, he wasn't available and he went the extra mile by suggesting other companies who might be available, he's that kind of professional. On my first trip with Jack, I needed a drive to UCSF, I was a little nervous, Jack calmed me down with just the right amount of conversation, keeping it 'light and lovely'. It was an early appointment, traffic was heavy, and the ride was so smooth and relaxing, I nearly fell asleep! No herky-jerky stops and jack-rabbit starts. It was a very relaxing ride and yes, he is a Dodger fan, if you want to talk baseball, he's your guy. He knows a lot about the game. :) Jack is reliable and friendly, his cab is immaculate. He books months in advance, especially during the holidays, be sure to reserve early! Jack is great! read more

If you need help getting somewhere, I recommend you call Jack. He is very dependable, has fair rates and is a nice guy!

Adding another 5 star review here. I've used Jack twice for trips to the airport and both times he has been an excellent driver. I've been able to call him whenever I need and let him know when my departure and arrival is. He shows up early, is friendly and conversational and provides a comfortable fun ride. He will also add alerts for return flights to the airport and pick up as soon as your plane lands. I know this has been repeated multiple times in other reviews, but I can't recommend Jack enough. Easily the best and most affordable cab driver around Pacifica. Rate Comparison: (SFO - Manor District, Pacifica) Yellow Cab - 38.00 Uber - 65.00 Jack - 30.00 Source: used all 3. I will be using Jack for all future cab needs. read more

Jack is the owner and driver of this cab. Not only is he on time and reliable, but one of the NICEST guys you will ever meet! His only down fall is his taste in baseball teams. Do yourself a favor, keep his number programmed in your phone. He will ensure you get home from a long night at the bar! Jack is a great man! read more

Jack is the best. When you absolutely positively need to be at the airport on time, there's no one else I would trust. Friendly, professional and prompt. Couldn't recommend any higher. read more

I travel often on business, and Jack has been my go-to transportation source to and from the airport since I first used his services. He takes a lot of pride in the cleanliness and upkeep of his taxi, and it's clearly noticeable from the customer's perspective. What people pay top dollar for when using luxury livery services, Jack provides with his cab. He remembers customers' names and remains as punctual as they come! Avoid the headaches of getting to and from the airport any other way and give Jack a call. He's got his system down pat and will go out of his way to make your experience pleasurable. read more

Jack values his customers, and even potential customers. He was booked the morning I needed to get to the airport, and I was disappointed because so many other taxi company reviewers talked about missing their flights, etc. Anyhow, I booked another cab. Then to my surprise, Jack called me a few hours later just to check that I had managed to find a ride, wow! Awesome customer service, wow! I look forward to a chance to use this taxi service in Pacifica. read more

Just like everyone else said-the only reliable transportation in the area and so nice! Our flight was cancelled and delayed numerous times and Jack was always flexible and willing to figure out how he could still help us-and tried to keep me calm during my freak-out! read more

I used Jack's service over the holidays when I needed a super early ride to the airport from Half Moon Bay. Just gave him a call and it was easy to schedule. He's very friendly and reliable. I tried to get a ride with him another time that wasn't so early (also during holidays) and he was already booked up, so I recommend calling him at least a week in advance to arrange transportation if it's during peak days/times. read more

We met Jack a little more than a year ago and from our first ride I knew he was my guy when a ride home was in order. Ever since that first ride he has been programed in my cell. He is a wonderful man his only down fall I have seen so far is he is a Dodger fan. Aside from that his personality and timleyness is top notch. So when you need a ride in Pacifica Jack is definatly the man! 5 stars! read more

For over 2 years, I've relied on Jack for my airport transportation (once or twice/month, to and from the airport). Hands down - the best on the Coast! More than punctual (early), spotless car, safe and courteous. Love the friendly banter as we cruise quickly to my destination. DO NOT even try any other Pacifica/Coastside car services - Jack runs the best car service I've ever experienced! read more

TEN STARS. OK, so, here's the Christmas Desperation story ... we live in a place that's hard to find - sometimes the police can't find us and less stalwart taxi companies give up: "You're not on Google map" (yeah, we are, they're just not letting their neurons fire) and then they hang up. Or they just don't show up. Finding a parking place at SFO over Christmas? Forgeddaboutit. We call Jack - of course he can find us, but his bookings are too tight to get to hellan'goneupthehill where we live and make his other commitments. Because Jack is an honorable man. SO ... I counteroffer - what if we find a 24-hour establishment close to the airport we could park in front of, could you make that? Jack thinks about it, Jack sez "Yes." Jack shows up on time, Jack gets us there in congenial comfort, speed and safety. Jack's the Man. At the SFO curb, Jack tells us how to arrange for him to pick us up on return flight. We wanna hug the guy but we have boundaries, so we refrain. Return trip : baggage is incredibly delayed. It's like they bussed it to OAK and back. We update Jack; Jack patiently waits. Finally, the bags. Jack shows up as arranged. Jack delivers us to our car, and ... hello ... doesn't leave until he's sure our car starts. Do you, at any time, in any other circumstance, with any other company, think you would find a taxi driver who knows every nook and cranny of our hilly town, shakes your hand, calls you by name and is 100% accountable? NO you won't. Jack's Neat Yellow Cab is programmed into the phone, he's our guy. And yes, we showed our appreciation in green and white paper, accordingly. And we are more than willing to let slide the fact that he's a Dodger fan. He was raised in LA, he can't help it folks. Let that one slide; call Jack. read more

Jack was fantastic. My girlfriend and I were essentially stranded in Pacifica. I called Jack, and he was there moments later. Not only was he prompt, but his cab was excessively clean and our conversation was delightful. A+++ all around. read more

Those good reviews are for real!!!!! I had a transportation emergency a few months ago and he came to the rescue! Set up a vacation pickup & return right then for the following month! Jack is really trustworthy & a safe ride will be had...always! No worries about time, as others have said. He will be realistic in his estimates on time & never overbook or cause delays! Great to have a local guy to count on! read more

My family and I needed a ride to SFO. Jack picked us up a few minutes early which was a blessing in disguise because security was a mess! Got there in enough time to get a yogurt and board our plane. I know it sounds as if I didn't provide myself enough time, but the mess at the airport was BAD. Jack's car was soooo clean and didn't smell like a typical cab. The comparison versus Jack and the car service we used in NY was like night and day. NY car service charged $$$, and Jack charged $. Will always use Jack going forward. read more

Jack is the absolute best. He saved the day for us. We had never used Uber before and decided one time to give it a try. The Uber guy was late and then as we were tracking the Uber guy who picked up our ride he decided to drop the ride almost near our house. So there we were stranded. In a panic we called Jack hoping to find a ride. So last minute, he fit us into his busy schedule and picked us up and we made our flight. NEVER will I use Uber again when I can use Jack. Plus he is a super nice guy and fun to hang out with on the ride to the airport. I was bragging Jack up to our relatives when we arrived at our destination and even my son said PLUS, he is a nice guy! So thankful to have such a reliable person who cares about people. Its such a rarity these days. read more

I agree with all the yelp reviews! I use him for my airport drop off and pick ups and he is always there waiting as scheduled in fact he is usually 10 mins early!! Very friendly, reasonable prices, and easy to book. I text him my flight schedule and he responds quickly! I highly recommend Jack! Although a Dodger fan, I will still use him. At least this time he wore a black shirt and not the ugly blue!! :) thanks Jack!!! read more

Jack is a life saver!!! Somehow my phone/alarm turned off this morning and I was deep asleep until I heard a knock on my door. It was Jack waking me up so I can make my flight to SFO! Since my phone was turned off he let me use his phone to call my airline and check my flight status. I was also able to make another call to my bf letting him know that I was on my way to the airport. I found out about Jack through Yelp last night and I am SO grateful I found him! I literally just logged onto my wifi on my flight and I am yelping his great service because he totally deserves it! If you want "above and beyond service" you need to call him!!! read more

Jack picked my son and I up at 4:30am and he was even there earlier,what a great cab ride to the airport it was with Jack.Such a nice guy and a smooth ride and very clean cab.So glad I found him and will never use anyone else again...You're a fool if you don't use Jack.....:) 5 STARS!!!!! read more

Jack is awesome, PERIOD. We were delayed several hours thanks to thunderstorms and JFK, but he waited until after 11:30 PM even when he had an 3:30 AM pickup the next day. You have to love this guy and he also placed or bags on on our front porch. I will use Jack again no doubt and he is a nice gentlemen. This was the first time we used him. Thanks Jack for waiting! read more

Jack is the real deal. Prompt- even at 4:45 AM. I had a very pleasant drive to SFO with Jack and I will sing his praises to all. His number is going into my contacts for good. read more

Whenever you need a taxi from or to SFO, or around the area you had better believe you can do no better than Jack. A recent illness has curtailed my driving and Jack was never tardy when we had pre-arranged rides to my appointments. His service to SFO is the best. You can believe all the good reviews a here because Jack is really that good. You will have no regrets if you rely on Jack. read more

There are many wonderful things about Pacifica and Jack is one of them. I recently needed to go to SFO and get picked up at SFO several days later. Jack confirmed everything with me and it was a seamless, easy process. It was very nice knowing who was coming to get me when I got back to SFO and really helped ease some of the stress that goes along with traveling. I will use his service again for sure! read more

Jack was friendly on time and polite. The cab is clean and great! He impressed my husband and he's hard to please! Always going to use him! Plus, rates are reasonable! Can't ask for better cab ! read more

Jack simply rocks! I needed a ride to the airport for a 6 am flight. I'm thinking no one is going want to pick anyone up at 4:30 am. But Jack will! He was even there to pick me up from the airport on my trip back. Extremely reliable. It's a piece of mind to know someone is going to pick you up from home or at the airport and it's someone like Jack. Super friendly and overall nice guy. Going to use his service to go and from the airport from now on. Highly recommend! read more

I use Jack almost every week. He is incredibly reliable. I can just text him to set up a ride. He has a nice car, and he is very considerate and kind. I highly recommend Jack. read more

Jack is a gem! So glad we have a local, trusty cab company that we can call upon for rides to and from SFO. He is so personable, amazing at what he does and offers superb service. My husband and I called upon his service to take us to SFO and pick-up on the return. He monitors flights (for delays and early arrivals) and also coordinates pick-up times to SFO based on flight times. It's nice to have a friendly face greet you upon arrival back to SFO. I found scheduling with him as soon as I have flight details is handy- this way, he can fit into his schedule (which I know is busy because all of us customers love him). Thank you, Jack and look forward to continuing to ride with you. read more