SUPER disappointed. We are a family of 7 with 5 kiddos ages 1-12... We came to see the Ark Encounter and Creation Museum (so lots of walking and corralling children around). We chose this BNB because the pictures showed a CLEAN, minimally decorated space, modern yet had the foosball and basketball set up which would offer additional sibling fun on our family vacation AND A KING SIZE bed for my 6'6" husband; perfect!
Upon the drive up to this destination, I felt the pictures were a little misleading. The property itself seemed smaller than the pictures and so did the landscape, which seemed bigger for our kids to play around on.
The basketball hoop is on the driveway where it is easiest to enter the home, so we couldn't park near the entrance at all (not great for transporting kids or groceries easily, loading or unloading). So we enter through the basement even though we have to have someone go through the front to open the basement door each time.
This place was SO small...the 2nd bathroom was downstairs next to the foosball table near the backdoor, nowhere near the bedrooms. I have to admit I never thought I would have to check and see if the master bedroom with a king size bed had its own bathroom...learned a hard lesson here, but I will definitely check from now on!
One SMALL bathroom with a SMALL bathtub for all 7 of us.
The sheets were not soft to touch, all starchy/scratchy and the thinnest comforter, while all the pillows were huge and firm. We flew to our destination so we couldn't bring preferential home comforts at all. No rugs anywhere but under the couch, and when I moved the rug slightly there were ants and more dirt. Creaking floors upon every step, the stairs being the worst. There was so much dust and dirt everywhere in every corner and under every bed and table and nightstand, and our headboard was filthy...trash was left on the floor in random places. Trash bags were laid across one can, the others had trash bags in the bottom of the cans for us to do ourselves I guess...the kitchen was the worst. We cook on vacation so in each place of the home, as I made my rounds to 'live in' the space for the next few days, there were just worse and worse discoveries.
Seriously, NO ONE CLEANED THIS PLACE. Food on dishes already put away in cabinets and drawers, the appliances were dirty with food...I was disgusted. The one small bathroom had pee around the toilet and all I did was take a damp cloth and wipe down the bathroom and clean it...I sent the host pictures and videos.
The host, Jeremiah, wanted to send someone that night so for a couple hours I left the messes, but no one came. I made up my mind to clean up a bit and then they apologized and wanted to send someone the next day while we were out. Reluctantly, I agreed but I did want a CLEAN place to have my family. That evening when we got back NOTHING was cleaned AGAIN, only two trash cans had bags in them now. I couldn't believe it. It really ruined my stay. I regretted having chosen a 'company' (Neat Suits) to have an AirBNB with. The personal pride and personal touches of AirBNB individually owned and curated for the experience was BELOW zero here.
That night I spoke with the host on the phone, completely upset and he apologized AGAIN and said the cleaners they hired were new, even though he knew that was not an excuse. All in all, he refunded the cleaning cost and one night stay. I did disclose that there was no way I could give him a good review for his place, and he said he understood and left it at that, nonchalauntly. read more