I'm not usually one to do this, or have ever left a bad review about a company, but I have never…read moredealt with such a bad business, or ignorant people in my life until Preferred Real Estate Managament/ Jennifer Day REMAX Group.
In August of 2025, Luke & I signed a lease for a duplex house in Lebanon (1/3 units). We had multiple different employees of this company tell us upon move-in, that there are 3 gas and electric meters, one for each unit. We did not second guess this, as we believed what the company was telling us to be true.
Fast forward to January 2026, we noticed our Duke bill had doubled the amount it previously was. We had a Duke Energy technician come and investigate this matter. The Duke tech confirmed there is only ONE gas meter for the whole house, and we have been paying the Duke bill for the whole house, while the other tenants have not been paying a Duke bill at all. We immediately contacted management (Jennifer & Kelley) to help look into this matter, and resolve the issue. For 3 weeks, we have been going back and forth with both of these ladies. We have gotten very distant responses, if we get any response at all. It takes then days to respond, sometimes a week. They have been giving us the run around the whole time.. oh I don't deal with that ask Kelley.. oh I'm busy, ask Jennifer... for 3 weeks. As property management, you should be attentive in a big issue as such with YOUR tenants.
After 3 weeks, we finally got reimbursed for all of our previous Duke bills upon move in, but were then told going forward, Duke bills will be split up based on sq ft of the unit. Nowhere in our lease does it state this, or was made aware to us in the first place. If we knew the bill would be divided by sq ft, we would have never signed a lease. We try to be frugal with our usage of utility bills, only using what we need, and our thermostat has been turned off 99% of the time upon move in, as heat rises (our unit is the top floor) & additionally, we have 2 mini splits in our unit that are fully electric (our electric is billed through Lebanon Municipal with 3 separate meters). Dividing the Duke bill up by sq ft, means we pay 50% of the bill, and the other two units pay 25% & 25%, solely, because our unit is the largest, even though we use the least. If another tenant wishes to run their thermostat significantly higher or lower than ours, we are essentially compensating for their portions of usage.
What this company is doing is illegal and unjust. I have truly never seen a company use unfaithful practices as such, with no remorse or acknowledgements to their own wrongdoings, and I have never been the person to sit on the side and not stick up for what is right, especially when a company is stealing my money. Jenniferr and Kelley in management still will not admit to their wrongdoings to this day. This company is also a real estate company, so I highly suggest looking elsewhere when buying a home as well. I have already filed a BBB complaint against this company.