I'm not usually one to do this, or have ever left a bad review about a company, but I have never…read moredealt with such a bad business, or ignorant people in my life until Preferred Real Estate Managament/ Jennifer Day REMAX Group. In August of 2025, Luke & I signed a lease for a duplex house in Lebanon (1/3 units). We had multiple different employees of this company tell us upon move-in, that there are 3 gas and electric meters, one for each unit. We did not second guess this, as we believed what the company was telling us to be true. Fast forward to January 2026, we noticed our Duke bill had doubled the amount it previously was. We had a Duke Energy technician come and investigate this matter. The Duke tech confirmed there is only ONE gas meter for the whole house, and we have been paying the Duke bill for the whole house, while the other tenants have not been paying a Duke bill at all. We immediately contacted management (Jennifer & Kelley) to help look into this matter, and resolve the issue. For 3 weeks, we have been going back and forth with both of these ladies. We have gotten very distant responses, if we get any response at all. It takes then days to respond, sometimes a week. They have been giving us the run around the whole time.. oh I don't deal with that ask Kelley.. oh I'm busy, ask Jennifer... for 3 weeks. As property management, you should be attentive in a big issue as such with YOUR tenants. After 3 weeks, we finally got reimbursed for all of our previous Duke bills upon move in, but were then told going forward, Duke bills will be split up based on sq ft of the unit. Nowhere in our lease does it state this, or was made aware to us in the first place. If we knew the bill would be divided by sq ft, we would have never signed a lease. We try to be frugal with our usage of utility bills, only using what we need, and our thermostat has been turned off 99% of the time upon move in, as heat rises (our unit is the top floor) & additionally, we have 2 mini splits in our unit that are fully electric (our electric is billed through Lebanon Municipal with 3 separate meters). Dividing the Duke bill up by sq ft, means we pay 50% of the bill, and the other two units pay 25% & 25%, solely, because our unit is the largest, even though we use the least. If another tenant wishes to run their thermostat significantly higher or lower than ours, we are essentially compensating for their portions of usage. What this company is doing is illegal and unjust. I have truly never seen a company use unfaithful practices as such, with no remorse or acknowledgements to their own wrongdoings, and I have never been the person to sit on the side and not stick up for what is right, especially when a company is stealing my money. Jenniferr and Kelley in management still will not admit to their wrongdoings to this day. This company is also a real estate company, so I highly suggest looking elsewhere when buying a home as well. I have already filed a BBB complaint against this company.

If I could give ZERO stars I would. This place is the worst group of people we've ever delt with…read more DO NOT RENT FROM THESE PEOPLE. We've been in this apartment 7 years since before this company took over. Once Preferred Real Estate Management took over they changed our lease to month to month the last year. They've raised the rent $100 every three months in the last year. They've also kicked out an old man, who's also a veteran and now he's living in his car and possibly having a stroke because they priced him out of his own apartment. And guess what's happening in his apartment? NOTHING. THERES NO ONE THERE, while he's homeless. This apartment has had a horrible roach infestation since before I came here. And they keep making excuses about it and won't fix the problem. We also have a neighbor who's had the cops called on them 21 times in a year for domestic violence and management has done nothing while they shake the entire building. DO NOT RENT FROM 121 North Broadway in Lebanon. What a terrible group of people. You should be ashamed of yourselves. I will also be sharing this info with the news. You all are fucking pigs

One of the best residential real estate property management teams Cincinnati has to offer. FFP has…read morebeen managing a small building of mine that needed some updates as well as some improvement and FFP has done a great job in doing so. They are very responsive to emails and communications from tenants and owners. Great attention to detail and a very hands on approach ensures I will go with them for other properties I wish to acquire.

From the owner: FFP Realty not only manages market rate properties, but is also experienced managing properties…read morewith LIHTC, HOME, Section 8, and other subsidy programs. We also offer LIHTC and HOME compliance services.

As good as it gets! The highest recommendation!…read more We dipped our toe into being a landlord. We knew we wanted to go with a management company, so I researched about 5 of them. My experience at EquityTeam blew my the other experiences (which were good experiences!) out of the water. John returned my online inquiry within about 15 minutes. He was personable and easy to talk to. I had a hundred questions and explained everything was new to me. He answered everything in detail; you just get the sense from talking to him that he's an expert in his field. ET is local, which is huge for us. Some of the other companies are regional with offices in Michigan. We worked with John through the on-boarding process. He is awesome to work with. Always ahead of the problem. He had the house up and listed quickly and the property was rented within a couple of weeks. The high-level of service hasn't stopped there. John is available to answer all of my questions (I'm still new... so I still have a ton) and provides the same helpful detail that he did when I was still shopping for management companies. I honestly couldn't think of a better scenario if I tried. Simply exceptional managerial work from top to bottom for about 5 months now.

Non responsive, discriminatory leasing practices, and incredibly unprofessional and disorganized…read morecompany . I worked with Andrea Ceja and John W on leasing a home on 10/14/25 . Andrea decided the first day we spoke that I as a single mother would not be leasing a home, she made disparaging comments about me being the only one on the application and blamed decisions she made on John when questioned and refused to answer simple questions regarding the leasing criteria and denied my application. It seems she has no oversight on approvals and denials and it is all decided at her bias. John played completely clueless and neither of them responded to my questions. This is my second time working with this company and I do not advise it.i have heard that even the homeowners as well as residents renting from them have a very difficult time getting ahold of anyone... Update: As of this morning 10/22/25 immediately after my public review I have received a private response that is still wildly inaccurate and lacking proper documentation. After reviewing several other 1 Star reviews left for this company I have begun the process of filing a Housing Discrimination Charge Against the registered entity INVESTOR SUPPORT SERVICES LLC via https://cms.civ.ohio.gov/WebForm/UnityForm and I encourage all others who have faced similar challenges with this company to do the same.

When we learned we were expecting our second child, we knew it was time to think about putting the…read morehouse on the market. We lived in a 90 year old Hyde Park home on a busy street with hardly enough space for our growing family. We were very skeptical about listing the home because we hadn't lived there but a few years, and were unsure of how we would fare financially. We called Team Synergi out to discuss our options. Jen came out and went over her marketing plan and pricing strategy to sell the home quickly and for top dollar. Boy was she on target. We went forward and listed the home and no sooner than a week later did we have multiple offers on the house. Ultimately, we were able to negotiate a deal for more than our listing price! We never even considered this was a possibility, and were absolutely delighted with the results delivered by Team Synergi.

From the owner: Buying, selling, and investing in real estate. Business management and finance.read more

Able to view a home at 8 a.m., but if you can't open the lockbox, you have to wait until 9 a.m. for…read moresomeone to be in the office.

I did not want to write an review and get my properties being affected by it as I'm a remote…read moreinvestor and so want to bring it (after I sold all my properties) to the attention of everyone (current investors and future new investors) so they know how you guys operate and spend owners money without any prior authorization (correct me if I'm wrong and I can release official communication that I had with your company), rip off people in frequent repairs and when they complaint then you give them notice of termination of the property management agreement. DO NOT TRUST BBRenats and buy any property with them. There are lot of other 1 * reviews and so I'm not the only one complaining about this company because this is a horrible company.

Another weird experience when trying to rent a home. At first the agents I spoke with were very…read moreprofessional. We played phone tag a lot but they'd always get back to me. I went to their office and was able to catch an actual live human to go with me to take a tour of one of the homes. I scheduled a time with her to tour another home when my partner was in town so we could both see a house and make a decision. My partner took time off from work that date and we arrived at the scheduled time and ................. the agent never showed up. Ok, maybe it slipped her mind, we all make mistakes. We called her and the agency. No answer. We tried again later. Still no answer. We really still wanted to see homes on the inside. The previous tenant happened to still be at the first address and he allowed us to walk through. It's sort of weird that none of the houses they offered were in move-in condition or cleaned and you just sort of have to take the agency at their word that they'll fix everything before you move in. Anyways, we NEVER got a call back (it's been several weeks and we definitely left messages that day). I'm not sure if they/the agent was just embarrassed about the goof up but at least call, apologize and see what else can be done. Super strange because we filled out applications and were definitely interested. I don't know what happened but it made me wary because if we ever had a problem with a home we rented from them I no longer had confidence that they would be readily available like they had claimed. Really weird, maybe look elseware because something is off here.

They selected tenants who were not able to pay the first month rent , they allowed the tenant to…read moremove in and damage my home without pay the rent, they hided a lot of information , I'm going to sue this company.

Hillcrest Property Mgmt. helped me get out of a bad real estate deal and became my property manager…read moreseveral years ago and have done an impeccable job for me since then! They have done an excellent job keeping up the properties, adjusting the rents, finding the right tenants and filling vacancies very quickly! I could not be happier with their company!

My husband was transferred out of state and Sherry listed and sold our home within DAYS for full…read moreasking price! She sells most all of the houses in my neighborhood and knows the ins and outs with everything pertaining to real estate, appraisers, mortgages, etc. She is an excellent negotiator and very professional. She really does her research with all the comps that are active, pending and sold to help you be informed before you list with her. I highly recommend her if you are thinking of listing or buying a home!