Bad reviews are NOT accurate anymore. Lovely set of USPS employees who always figure out how to…read morehelp. I deal with the for shipping military packages for my spouse and they are always kind and patient. Great employees!

The staff here is friendly but that is the only saving grace that still couldn't save the 2 star…read morereview. Why can't this location open until 2pm on Saturdays like most other VA Beach post office locations? Especially during the holiday rush to mail packages!?? Second reason for 2 star rating is that priority mail package was supposed to arrive by Tuesday, it arrived at its destination on Friday! Then why are we paying for priority mail!??

A good post office. But, the passport services are permanently suspended due to the lack of a…read moreclerk. Although, the sign posted states "All Passport appointments will be cancelled and or rescheduled this week due to no passport clerk available."

Lied about their photo services for pass port and drove 30 minutes with an appointment just to be…read moreturned away

What a pleasant trip to the post office. How I miss this location aka my old post office. No line…read moreand the workers were so helpful.

Customer service is hit or miss. Some clerks are very nice, others seem to hate their job and make…read moreit very clear to customers. Don't be surprised if wait time is 30 mins with only one register open and clerks making small inane talk amongst themselves and unable to do so while continuing ing to serve customers.

I arrived late on a Saturday afternoon and with only two clerks at the desk I was still in and out…read morein less the five minutes. This is quite a feat since there were four people ahead of me and I was picking up parcels.

This review is for U.S. Passport Services. I completed my paperwork in advance and brought a check…read morefor the fee as a credit card is not permitted. This must be one of the oldest post offices in Norfolk built in 1961. It looks its age too! There is plenty of parking. Service was efficient, however they said their camera was broke and sent me to Walgreens. Overall good experience.

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch…read more The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.

I am usually at this post office daily during the holidays to drop off packages. I have had nothing…read morebut excellent service from the employees at this specific Post Office. Always professional, know what the heck they're doing/talking about, and the line moves quite smoothly, unless of course a customer comes in who has no idea what they're doing which is on the customer, not the employees. Could the USPS in general be better? Sure. Anything government could be. But in my experience with post offices in a few different cities/states, this branch does a helluva job. This branch does not have a package drop-off bin in the lobby, which was a surprise to me for such a large branch. So if you need to drop off a package that is larger than the standard mail drawer after hours/on the weekend, you're SOL.

Updating my review again because their error in losing my package didn't prevent me from getting…read morethat government job. It caused a headache, but that's about it. I don't like that homeless men are there at night when I check my PO Box with jars of urine all around. It is not safe for women at night. Make sure you have mace if you absolutely must go there alone at night.

I had an amazing experience at this post office. It was clean, well organized, and the employees…read morewere all very friendly. As soon as I stepped into the post office, I was looking for a box so I could send some items to a friend. It was a jacket so it was a little bulky, and it look like I didn't know what I was doing. Immediately, the employees at the post office stepped in to help me find a suitable box. Let me borrow some tape and a scissors and we're very kind helpful impatient with me during the whole process. It was only right then I left them a five star review. Thanks again !

the lady with the blonde hair and jacked up mullet who wears glasses lacks basic customer service…read moreskills. I was only missing a front and back copy of my ID and birth certificate for the passport process and instead of offering to make me a copy that would take less than 5 minutes as i'm sure the postal office has a photo copy machine to do so I was told at 12:35pm 10 minutes early to my scheduled appt time that was for 12:45 pm that if I could go run to UPS store that was 10 minutes up the street and make a copy and be back by my 12:45 pm appt time that she would do my appt still. I don't know if she lacked sense as well but that wasn't feasible. she then followed it by "it says it on the paper right there" which wasn't necessary as again I wasn't holding anyone up the postal office was empty. she also referred me to the circuit court which again I felt she just kept adding to my frustration. I can accept the full responsibility for not obtaining a copy but I can't accept the blatant disrespect followed behind it. I would NEVER send anyone here to deal with her lack of human decency.