I was introduced to floor and Decor, by one of my tile setters. I never realized how awesome This…read morestore is, they really have such a broad selection! On my sixth or seventh visit, I was approached upon entering the store by a very friendly person named Kat. Kat is a store Manager who immediately started assisting me with my needs! She promptly checked me in so I could get my pick up order started and even helped me get a return done. Kat also refreshed me on how to properly utilize my pro rewards account so that I can reap the rewards down the road as my points stack up. In a time where customer service in general seems to be decreasing in quality-It's so refreshing to meet people like Kat, who care about their job, have a good attitude, and make you feel like you matter, even when you're there for menial tasks such as a return and a small pick up order of 4 boxes of tile. Thanks Kat and thanks floor and decor for another great experience.

Do not purchase floor and decor's LVP. I wish I had seen all…read moreof their comments from clients after two years of installation before I went with this particular product. There's cracking issues and locking mechanism issues that I've now seen other reviews about that, I had no idea about until now. After filing a warranty claim about this particular product that's at floor and decor "NuCore Performance BUTTER TOAST WATERPROOF RIGID CORE LUXURY VINYL PLANK" which markets their product with a "lifetime" warranty for residential is actually not a lifetime warranty and they're denying my claim and offering me a measly gift card for one of the planks that was determined to be defective but once they found out several other planks are starting to have issues. They're not willing to cover any of the others related to any of the other planks that are experiencing locking mechanism issues. If you ever have any warranty issues with floor and decor, please make sure that you hire a third-party and have any extra material or planks you have sent to an independent lab for testing because they actually limit what their "third-party" tester can test for and refuse to do independent plank testing.

Huge selection, great prices team are very helpful recommended by a professional. This is the hole…read morein the wall , but no secret doors

Oko and Joel are the best! We got multiple quotes for a fairly small backsplash from several…read morecompanies both on Yelp and not on Yelp. In the end, Imperial's was the most reasonable, and the work is perfect. They worked with us to create the pattern and best tile layout for our cabinet structure. They also were both the two of the nicest people I have ever dealt with for a construction project. On time, great communicators. Highly recommend.

We couldn't have asked for a better experience! We replaced our bedroom carpet with laminate…read moreflooring. The entire process, from start to finish was seamless. We went into the store and talked to Cosimo. He was easy to talk to, explained the pros and cons of different surfaces, and answered all of our questions. As soon as the product was in, we were contacted and scheduled the work to be done. The job was replacing three bedrooms with laminate, however after they pulled up the carpeting, they found two spots that needed to be leveled. This was done quickly and didn't end up adding any time to the job, they actually finished before they said they would be done, even with the extra work that needed to be done to level and grind down the concrete! Cosimo and his crew were excellent to work with and I honestly would encourage you to reach out to them if you are thinking about changing floors OR if you need ideas/suggestions! We are so happy with the quality and efficiency of the work, the communication with Cosimo and his team, and of course, the finished product looks amazing!

Quick and easy install of carpet Came to house with samples…read moreAbout 3 days installed Delivery on time

Shane L has been absolutely wonderful with work with! He is always ready to help me and get the…read moreright products! In my opinion, he is an asset to Tile Shop!

I went to 3 different tile stores in the same general area and The Tile Shop had the best selection…read moreby far. No comparison. I was also helped right away by Cathy Jackson who went the extra mile right away to help me calculate square footage and get a quote for the two tiles that I liked. I was really impressed. I will definitely be buying my tile from them. They also have a vetted list of installers to help me get my project moving.

I work with Monterrey and their team day in and day out for my "day job" and they are amazing! I…read morehadn't had a chance to use them for a personal project until my pool construction began and I made sure to select a pool company that purchased their tile and travertine through them. I have had a wonderful experience with them and I would highly recommend using them in the Phoenix market. The tile is exactly what I wanted (a hip, exciting, not your average pool tile vibe) and the travertine....you guys--the travertine is so freaking cool! It compliments EVERY color that I have going on back there and it is currently being installed by our hardscaping as I type. Look at how stunning the travertine is! EEEK! My backyard is becoming a reality one step at a time and I couldn't have done this without Monterrey! I'll add photos of the completed project to this review when it is done as well.

Monterey Tile blamed my installer for several tiles breaking. They did NOT stand behind their…read moreproduct. My installer has 25 yrs experience, did NOT use the wrong saw blade! Monterey Tile would not help me in any way. NOT recommended.

This is a great location. Excellent options and both people who assisted me were awesome. The…read morecustomer service here is top notch which is rare these days. Tracy assisted me as well as one other young lady (and I did not get her name, sadly). I will be back for my next project because I have a fun idea for a fireplace. Thank you!

We purchased Marmoreal LVT from The Tile Shop and had it installed by a business that we were…read morereferred to by the manager of the store. In less than a month after installation we found numerous fractures in the tile and notified the installer. Due to the amount of tiles that were affected we also notified the manager of the tile shop. The Tile Shop did a review and decided that the issue was due to the underlayment that the installer used. I inform them that we were also finding scratches on the tile and felt that there was something faulty with the tile. The installer claimed that he had never had any issues with any other tiles that he has installed except the ones we had. Ultimately, as the consumer we were caught in the middle with no resolution. We are extremely disappointed with the outcome of our project. We did not want to try to do repairs as we were not confident that we would not have even more issues is the problem involves areas all over our home.

We selected/reserved our slabs only to come back a week later to have them sold to someone else.read more

I looked at their website and found some tile and mosaics that looked like they'd work for my bath…read moreremodel. I went over to their showroom and I was helped by Tricia. Ended up buying the tile and the mosaic at a great price (it was on sale). Picking up the tile was a very smooth process as well. Definitely recommend.

DustSharkz demolition team gut our two bathrooms and they were excellent! They did a neat,…read morethorough job and were super polite and careful. Removing the tile was a dustless process which is awesome. The work was even performed over a holiday weekend, and they cleaned up every detail of the demo. The ownership and crew deserve and earned our gratitude. Job well done everyone, we highly recommend you! Thank you!

Lou and son's are the best. On time, quick, clean and the subfloor was ready to install new…read moreflooring.