Had a flat tire on 101 South / Woodside Road - Menlo Park @5am. After dealing with ATT Roadside Service and their horrendous customer service for nearly 4 hours, they finally got the info right for the tow and sent Peter from National Towing @ 9am. I was in no mood to deal with incompetent people any longer after sitting on the side of the freeway for 4 hours and dealing with abrupt and ill-trained ATT Roadside Customer Service Reps!! I give props to Peter for professionally handling my tow . . and me! I was pretty angry and frustrated when he came to the location. He quickly handled the tow and did not add to my frustration. Thank you Peter and National Tow for the great service. read more

Don't buy a car from them. They sold me a lemon car and she even made a fake contract i think she's paying the judge. National Auto sale is the same company. Beware of scams ! She's a FRAUD read more

Absolutely if you have a vehicle that has a fob and it's a push button do not use this service. This man came. I waited almost 2 hours. OK this man came showed up. He puts the jumpstart on the car and is screaming at me to turn the car on first of all, it doesn't have a key. It's a push button and I was trying to explain to this man if he has it if he is familiar with these type of cars, obviously the guy does not care about your car and obviously This is a joke because I waited all this time for him to give me less than five minutes less than five minutes, which I think is ridiculous and the Better Business Bureau need to hear about this how they're gonna take your money and they're not gonna jump out your car my insurance that I go through They sublet other companies to come do their business for them, but I'm gonna make a complaint and let them hear what kind of people they have working for them because if I was you and you were like me and you needed help, these are not the people that you call for help. They don't help you. It's all about the next the next the guy was so worried about going to the next customer that he forgot about me well guess what I have heart failure I have heart issues. I'm a human being at the end of the day and I think it's horrible for for me to be asking for help needing help in a situation where I'm out of town And I'm struggling and for here this man that can help me who's gonna get paid to help me that's what they get paid to do is because we need help he can't even help me. What kind of business is this? I really don't understand. It's too bad. read more

National Towing - Me in my car waiting almost 2 hours - Towing Near Me - Mountain View, California

National Towing was the best experience I have ever had with a towing company. My driver Tony showed up promptly and was so helpful and kind. Being stranded on the side of the freeway is a very stressful situation and both Gabby in the Office and Tony made it much better. Thank you National Towing! If I ever need you assistance again you will be my first call. read more

HORRIBLE! I was stranded on highway 1 at 2am and the said it would be $400 to tow me and I had to pay upfront. I asked for an email to be sent to me with a basic breakdown of the service I would be receiving and a guarantee that I would not be charged if the service did not happen. They ASSURED me that they could do that. I spoke to 2 different men and woman all telling me different information. The first man said that the driver was at a drop off 15 mins away. Woman said an hour. After waiting THREE hours the third man said that I will not be getting a tow because the driver is having complications and there is not any other drivers available for the next 3 days. DONT SPEND YOUR MONEY HERE! They are scammers and the customer service is terrible. I had to pay another $580 to a different company and was stranded from 2:00-9:00am. read more

I called my roadside assistance and they dispatched this company on a Sunday day. He was there ahead of time and by the time my husband got to the location he had loaded the car on the truck and dropped him and the car to the vehicle dealership. He was knowledgeable on where the drop was since we got the address wrong. He friendly and helpful. Full 5 stars. We did not pay for the service as it was part of our warranty. read more

Start with they said 30 minutes to get to your vehicle, and 2 hours later call back and say they need more money to get another a different tow truck to you in 30 minutes after 4 hours a guy finally gets to me read more

I own a shop and my employee was on a test drive with a customers car a couple blocks away from our shop when the brakes lock up. We ask Tony and without hesitation he got to our rescue right away. read more

Very disappointed with this place and the people working here was overcharged!!!! And i had no other choice but to pay.

Worst of. the worst. Not going to get into details but this company is scraping the bottom of the barrel. If you need towing service or sadly have your car towed, you may get robbed by this company. Plain and simple. read more

Getting your car towed is never fun... national towing was very commutative and did not try to get more money out of me like some other tow companies try to do. Thank you national towing!!!! read more

Gabby the owner is one of the kindest people there is! Very understanding during tough situations. Helped me with a flat tire and was super quick and kind. Kenny did a great job at being efficient and nice ! read more

Do not expect to get ALL of your stuff back when they tow your car. I called 3 times to make sure certain items were in the car and they said they pulled everything out for us. THEY LIE! I was not told they sent the car to auction until the day I went to pick my stuff up. And that was 22 days ago. When you call up to get I formation, they don't tell you SHIT. They are nothing but a bunch of liars and theives. I have dealt with a few towing companies and I have nothing good to say about them. If National Towing gets your car, say goodbye to any and all of your shit. And they still make you pay $50 for shit you will never get back. read more

We donated a vehicle to the troops today. Carlos with national towing came tick it up. On time and friendly and overall an easy experience. read more

National Towing - National tow truck - Towing Near Me - Mountain View, California

Company drivers are extremely reckless while they drive. They are constantly cutting people off, tailgating and driving dangerously. I don't understand how the police allow them to keep operating this way. Be careful! read more

Bruce arrived early and was friendly. He worked quickly and was very helpful as well! Great first time experience!

Thanks to their coming to change my flat tire with a spare, but I waited for 1.5+ hrs after the initial call (I was said the first staff didn't find me at the location. what for the cell phone?), and the timing was bad (evening rush hours). The worst experience with them was he hung up on me when I asked how long I should wait further and he didn't make any eye contact. He didn't confirm if I was a requester nor greet (no "Hi" at least?). What he uttered was only "That's it!" when it's done without eye contact or whatsoever. Well, yes, he asked me to fill my name, address and phone number in the form. Was he in a bad mood? OK, but I won't call you or recommend anyone. Thanks, though, for coming. That's it! read more

I called my roadside assistance this morning at 0630, and they dispatched out National towing. I am literally right down the street from these people, less than 5 minutes away. I got an ETA of 60-75 minutes. After waiting the 6--75 min., they called me and said it would be another hour. Are you kidding? I was really disappointed with their lack of customer service. I would NOT recommend using National Towing! read more

I was unfortunate to get a nail stuck into my tire and couldn't drive it far to a tire shop place, so we called our insurance for support and they sent us National Towing services. The service we got from the employee greeting us with the tow truck was wholesome, he was super nice, great attitude and greatly helped us out with advice how to go about with our tire situation. The insurance gave him an address to a tire shop far away from where we were, and the guy really helped us out letting us pick our favorite tire shop instead, and it was much closer and convenient too so he didn't need to take our car very far and we had easy access to get our car once it's driven there. Greatly thank you Joe! I hope National Towing Services will help us out again with the same energy in the future! read more

Had a screw in the sidewall of my tire and didn't think it was a good idea to drive to a mechanic since the tire pressure was only 10 psi and hadn't changed a tire before, so I called a towing service. The first place I called put me on hold, so I called National instead. The driver helped me change it for the spare, explained things so I could do it myself next time, and gave me directions to a tire place. Friendly and professional, but failed to realize that one of the lug nuts was a larger size and therefore needed a larger socket wrench. He ended up sort of stripping it, as I later found out at the tire place, but overall still a good experience. Real fast service to the Stanford campus since they're real close. read more

It's a good place! I needed a tow service i shopped around and i got the lowest rate from National ...They told me they' d be there in 45 min and they arrived in 30min.... the driver Marcelo was super nice .. Very Satisfied =) read more

IF I COULD RATE THESE GUYS WITH A MINUS, I WOULD. AND THIS SPORTS FANS IS A REAL REVIEW. DO NOT USE THESE GUYS, I REPEAT DO NOT USE THESE GUYS. SEVENTY-FIVE DOLLARS PER DAY TO STORE A CAR. I've been trying to track down a car for over two weeks, that had either been stolen or towed. I called the Mountain View Police Service Line and was told there was no record of the car being towed or in storage. I was then told I had to go into the Police Department with proper identification to prove ownership, which I did and report it stolen, which I did. Low and behold the car was at this lovely company now. So I called the number on the document the Mtn. View Police Department provided me. It was no longer in service. But....it was still in business. The girl that answers the phone is pleasant and was even more pleased when she told me it would take over three thousand dollars to get the car out. I said don't you make an attempt to contact the owner? We did and got no response. In my mind, that's fair enough, but wouldn't it be really neat to tell the police that you had the car? They only found out about it yesterday, at least, I think they did? After all the owner God rest his soul, is six feet under. So in the vernacular, coulda, woulda, shoulda is all that applies here. I had to pay the police department $161.00 for something, that's on me, I didn't ask. I'm older now, and almost everyone gets a fee these days, that's the reality of the world. But even when I paid I offered the car to the Police Department as a donation and was told the towing company can handle that for me. Again, fair enough. Just a little added note, I was handling this for the estate and had never actually seen the car, but had a CarFax on it, so I know it was no "cream puff," but it ran and had been serviced regularly and quite possibly a good car for someone. I guess I feel dirty, but it's morning and I did take a shower already, but still, it's had to believe people can conduct business in this way and sleep at night. read more

My car disappeared from downtown palo alto, and I approached some police officers about it, who informed me that me car was towed (apparently some spots become "taxi cab spots" between 11pm and 2am, do be careful!). After debating the legality of using a public good (parking spots) for private gains (taxi cabs), I went to pick up my car After paying and processing the $125 fine at the police station, I was informed that my car is at National Towing (their yelp rating of 1 star contradicted the officer's insistence that they are an "excellent towing company"). This is where it went from annoying to ridiculous. On calling the towing company, they informed me that they're charging me $350. For the first time in my life, I did an actual double take - "Three HUNDRED and FIFTY DOLLARS? That's ridiculous!". He sniggered and replied with "Well we have a contract". I had a friend call him and ask him about a normal tow, and he informed a flatbed tow was $85, with a $8/mile charge. Since they towed me 4 miles, and the overnight charge is $50, I expected to pay no more than $167. When I arrived, the driver was extremely rude, and told me that he has a contract with the city that says towing hookup is $200, and since it was a weekend, he's charging a $100 weekend release fee, and he's charging me $50 for the night. So I refused to collect me vehicle, rather waiting for monday which would make it a $300 fee. He then claimed that he will charge me an extra $50 for making him wait for me on a Sunday. I started recording our conversation on video camera at this point, and reaffirmed that I will pay his fees on Monday, for $300, and not pay the weekend release fee. At this point he said "ok, fine" and started his vehicle. The legality of this operation is dubious at best, since "gate fees" and "weekend release fees" are in the gray area of the California Civil Vehicle Codes, and the manners of the staff is ridiculously bad. You have to just push through and hate these people with everything you are to deal with them. On quoting the terrible yelp and citysearch reviews to him, he replied "Do you think I care at all about the public?". This about sums up this operation - absolutely no respect for you or your property. read more

Would give negative stars if that were an option. This company is awful, and based on the other reviews I've read, I am not too hopeful that my soon-to-be-filed complaints with the Better Business Bureau and Palo Alto Police Department will be taken seriously. How is this place still in business??? I had the unfortunate experience of having my car towed here after a construction zone popped up and I was out of town. The woman who owns this place is not only rude, unkind, and possesses no modicum of empathy or care for anybody else, she takes advantage of the supposed contract with the PD to scam customers out of their money. I do not understand how anybody could be proud of making a living off of making other people miserable, stealing their money, and taking advantage of them - she forced me to sign a handwritten "contract" under duress in order to get my car back. These people are the scum of humanity. read more

scooter man was cool at first until he got pushy about a tip. ferreal bro? I just wrecked my car and am giving it away for 275 dollars. He continued to talk about his tip and when I asked him if he had change for a twenty, he said "that's what i usually get." how rude! then he handed me his business card and about told me to post a yelp review. get some soap chief read more

I used junkmycar.com to get rid of my car that didn't run. The company used national towing to tow my car and I was really impressed. They called me an hour before the driver got there, which gave me time to leave work and get home. The driver Carlos arrived on time and with all the necessary paperwork. Carlos was really professional and super nice. Overall I was really impressed. read more

Wanted to drive my car to the repair shop for a problem with the clutch. On my way there the clutch died completely and I barely made it coasting into a parking lot. I called my Good Sam roadside assistance who dispatched National Towing. While waiting for the tow truck I read the horrifying Yelp reviews and was prepared for the worst. The truck arrived 43 minutes after being dispatched (which is reasonable during the morning commute hour). The driver was courteous and professional, loaded up my car onto the truck and let me ride with him to the repair shop. What more could you expect? National Towing did their job and they did it well. I give them 4 stars for a job well done. Others might have given 5 stars but I reserve those for rare, truly exceptional cases. read more

Orlando ( i think that's his name) helped me out with my car. Meet me at the office on a saturday when they're usually closed. Friendly and professional. read more

This company is terrible. They towed my vehicle which was parked on California Ave next to Stanford. There are no posted signs and I had parked my vehicle in this location for well over a year while I was in graduate school. I left the country for one month. In that month they towed my vehicle, sold it, and then sent me a 2K bill for storage. This is not ok in a country where property rights used to mean something. read more

This place rocks it!! - Totally helped me out.. Peter went above and beyond and truly treated our car like his own. Such care and consideration, and knowledge on the correct procedure to do things right. Excellent personality Peter!! read more

Had my broken down car sold to junk car people...they sent Scooter with National Towing. He was nice, quick, & efficient! Quick paperwork & handed me the check. read more

Thank you sooooo much Steve Bruno at National Towing! Getting stuck with a flat on Presidents' Day is no fun. But you came so quickly and were so nice - at least that took the edge off. Thank you for the fast and friendly service! read more

This company towed our car, but then our belonging in the car was stolen. You can not trust them and we feel very bad about this company. Their customer service was very bad too. Never use this company. As another customer commented, this company has contract with Palo Alto Police Department. They earn a lot of money with that contract and don't care about customers. read more

I've always heard that a flat tire is such an easy fix, but not for someone who has no idea on how to change a tire! I called the towing service who came pretty quick within 30 mins to my location. Scooter, came to the rescue. He was very friendly, funny, and fixed my tire right away. I told him I had never even seen a tire being changed and that I'd like to just watch and learn a little bit. He was telling me step by step as he was changing the tire. I was impressed on how fast a car can be lifted and tire changed so efficiently. Thank you Scooter! read more

This review is part one of my "What to do if you have a flat tire and need it fixed in less than 2.5 hours and are in Palo Alto, Mountain View and Los Altos" List. When I was on my way to pick up some lunch in Palo Alto, I got a flat tire. I know how to put on a spare tire but I was in my business casual work attire and was unbelievably stressed out that day. In other words, I was just not in the mood. Therefore, I decided to call National Towing. They came out to where I was sooner than they had said and put on my spare within 5 minutes.The person who helped me was extremely friendly and helpful and I only wish that I had taken down his name so that I can compliment him publicly. The total cost was $85. Quite frankly, for the time and stress I saved, I thought it was worth it. I would HIGHLY recommend this place to anyone who needs a spare tire put on in the Mountain View, Los Altos, and Palo Alto areas. read more

This place made the potentially bad experience of a car battery dying and locking the keys in the car (at the same time) actually not that horrible. The truck driver was very helpful. After jump starting my car, he followed me to Sears, gave me some pointers about what kind of battery to buy, installing it for me so I didn't have to pay the fee, and teaching me how it is done so I could do it myself next time. Nice. read more

Had to call 5 times, received terrible service on the phone, and have been waiting outside the gate for over an hour. Unbelievably slow and sub-par service. read more

Was waiting for my car AT THEIR LOT for a whole hour before anybody showed up. All these other reviews are fake and the CHP should stop sending cars to them. (If I could give less than one star I would) read more

Scooter drove up in a flatbed within the time that he should. He seemed to know what he was doing and very pleasant. I asked for a business card and he asked if I would write a review on Yelp. I told him I'd give it a try. My auto mechanic Ralph suggested them to me. The price of $85 seems reasonable and Scooter's demeanor and attitude was professional. He was also mindful of blocking the road when garbage pickup came and as quickly as he could moved his truck out of the way. Then he finished getting my car on board the flatbed and I was shortly after waving goodbye to my caddy and hoping it'd be much better when I saw it again. read more

I was stuck on the free way because my car ran out of gas and this guy named Peter brought me gas and taco's and guided me to the nearest gas station does Triple A bring you taco's read more