Excellent quality hotel, friendly staff, right on Main St. Comfortable rooms, hot water and coffee 24x7 in the dining area. On site restaurant The Duke has decent number of options. Has room options with jacuzzi or tub. John Wayne room is historic - same room he stayed frequently in. Highly recommend. read more

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Our stay at the National Hotel was wonderful.. We were here for the weekend for my 70th birthday.. The food at the Dukes fabulous.. Everyone was friendly.. Thank you read more

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Great hotel is the historic part of Jackson. I think the location is just so charming and this historic hotel is pretty interesting. Reception was great and the ladies who work there were really friendly. We were all checked in without any issues. Our room was large with a king bed and a small electric fireplace. Not much of a view in room 203 as it sits under the stairs and faces the alley. We can hear people walking up and down the stairs and talking in the room across the hall so the walls are thin. Everything was clean and the bathroom was spacious. Water pressure was great and the bed was comfortable. The AC works like a charm in our room. Supposedly the hotel has a few haunted rooms. There was a written history on the sightings and also a book with notes from hotel guests on the subject. Pretty interesting! read more

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Absolutely wonderful stay! We made a last-minute decision to get away for the night and were pleasantly surprised. We stayed in a king room with a balcony, which was spacious and featured an incredibly comfortable bed and pillows--no complaints at all. We loved the hotel's historic charm, and we also had dinner at the restaurant, which was fantastic. We would definitely stay here again! read more

Traveling from the Redwood Forest to Yosemite with my wife and two kids I thought the perfect place to stop and stay the night would be the historic National Hotel in Jackson CA. I booked two adjoining balcony rooms overlooking the old downtown Main Street several months prior to our planed visit. We arrived at the National Hotel after a long six hour driver ready to rest and see the sites of the old gold mining town. Upon check in we were told there was a problem with our reservation and that the adjoining rooms we reserved were not available. I provided my confirmation number to which the woman behind the counter replied yes I know "I'm the one who took your reservation but we gave it to someone else." While I was upset I politely moved forward and we had just travel a long distance and we were exhausted. I asked if they had two other adjoining rooms to accommodate our stay. After a couple of minutes she came back with "I can get you into rooms 302 and 306, they're close together, just one room separating them." I explained the reason I booked adjoining rooms is because I was traveling with two children. Unfortunately she had no solution. I stepped outside to see if I could find appropriate accommodations elsewhere and ended up booking an additional night at the Firefly Ranch at our final destination outside of Yosemite. I returned to the check-in area to find the manager engaged in conversation with my wife. He stated "we do have other adjoining rooms" but was quickly corrected by the woman helping us that they were already taken to which he replied "well we do have other adjoining adjoining rooms just not for you." I told them we would be moving on to which the woman replied she would see if she could refund our stay which eventually she did. When we returned from vacation I reached out to Hilton, explained the situation and asked if they could assist in way of a credit due to the fact the ordeal caused not only disappointment and extended our already long drive but over $300 more than we budgeted due to the last minute change in accommodations. The first reply from Hilton offered an apology and assurances that we were not charged for the room. I responded asking if they could help offset the costs with a credit for an upcoming Hilton reservation we had and provided the confirmation number for our upcoming stay. I received a response almost a week later stating that they could offer me 10,000 Hilton Honors points, the equivalent of $55. So here we are writing a long review because of poor customer service all the way around from Hilton, despite several efforts to come to a fair resolution. Bottom line. Hilton failed to provide a fair resolution at every turn despite their egregious error. Hiltons knows how to take the reservation they just don't know how to HOLD the reservation. read more

National Hotel Jackson by Hilton, Jackson, CA I'm staying here tonight in Jackson, California, at the National Hotel. It's an older motel-style property with a lot of history, and it shows in a charming, mixed-modern way. Historic charm + updated touches:** The hotel has kept its vintage character while updating as much as possible. You can really feel the history in the design, artifacts, and mirrored features spread throughout the building. The carpets are clean, I've walked on them with white socks and nothing is coming up or looking worn. Just one small smudge spotted, which isn't a big deal for me. Wi-Fi is Fast and reliable, which is great for staying connected for work. The front desk staff is amazing. Tamara, in particular, was kind, patient, and helped me check in my room smoothly. It's all-around excellent service. There are interesting artifacts and standout mirror features that add to the character of the place. Parking is across the street and you have to cross a small bridge. The parking is covered, which is nice, but the walk with luggage can be a pain for a solo traveler. I hoped for a larger bath to soak in, but the tub was quite small--barely fit. If soaking is important to you, this might be a disappointment. Some of the drawers are a bit beat up and hard to operate; they don't always slide smoothly back into place. Breakfast starts at 6:00 AM, which is rough if you need to be at work early (like me at 5 AM). A later start or grab-and-go option would be nicer for early-risers. Overall, I'd rate this place a solid 4 stars for the staff and the overall feel. It's a thoughtfully kept historic hotel that leans into its roots while still offering practical amenities like fast Wi‑Fi and clean rooms. If you're in Jackson for business or a short stay and can roll with the older-motel layout, you'll likely enjoy it. Tips for future guests It's old and creaky - light sleepers forget it. If you're solo and luggage-heavy, check in first and then grab a trolley. If soaking is important, you might want to set expectations for a standard tub rather than a soaking tub. If breakfast timing is critical for you, arrange a backup plan. Would I stay here again? Yes, for the staff, charm, and value. If you're drawn to historic hotels with character and solid service, this is a good pick in Jackson. read more

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National hotel is very nicely decorated and clean. Room 206 has an in room jacuzzi which was the highlight of the trip. Bed was comfy. Balcony is shared with the other street front rooms. Due to the hotel being old, the walls are paper thin and the floor creeks so get ready to hear your neighbors. Not much to do in this city so i wouldn't go back. Everything seems to close at 4 or 8. Folks in town are primarily one race or age group and not too friendly. read more

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Beautiful historic hotel full of 19th century antiques. The beds are very comfortable. The shower is luxurious, so much water pressure. All of the staff is super friendly. The room rates are quite reasonable. It's a good location for Amador wine tasting. There are so many wineries within a 10 to 20 minute drive. read more

This is a lovely hotel. Recently renovated, but they absolutely kept the charm and look and history of the hotel. Every single person that works here is so kind and friendly and helpful. From the front desk staff to the bartender to the breakfast staff to those cleaning the rooms...everyone went out of their way to help us with whatever we needed. We will absolutely be back! read more

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What a pleasant surprise! We booked a one night last minute stay. Our first time in Jackson. Absolutely loved this Hilton Boutique hotel! The front desk was super friendly! The property is very elegant and clean. Our room was small but had every amenity of an upscale hotel. We will definitely return!!!!! read more

We had a great stay here. I'm a hotel snob, so I usually go for the modern 5-star places, but I decided on this hotel with history in Jackson. It has a great history with folks like John Wayne and Teddy Roosevelt staying there. We were given a quick tour of the downstairs by Christine, the bartender. Apparently, John Wayne lost $47k playing poker there. !! Christine took excellent care of us while we had a beverage and dinner at the bar. Christine makes a fantastic Old Fashioned by the way. I had a burger with fries and they were great. Highly recommend you stay at the National if you're in the area! read more

National Hotel Jackson, Tapestry Collection by Hilton - Hotels Near Me - Jackson, California

Old historic hotel in small town Gold Country, very friendly staff with nicely re-done and comfortable rooms, especially great if you get a balcony room overlooking the main street....covered parking is free a short distance from the hotel, we didn't try the restaurant but buffet breakfast ($9.99) is served in a separate room..this is the only downfall, I have had better breakfasts at Hampton Inns, they really need to upgrade to breakfast in the restaurant if they want to uphold the Hilton Tapestry theme. read more

Ok first off I did not hear or see any haunting- I felt a bit disappointed but i got over it since the bed was really comfortable, the history of the hotel was interesting and the staff were very friendly. The hotel is located in the historic district. Parking is the rear (underneath the police station so it's safe)...cross over the bridge pathway and on ur right is the hotel side entrance that also has an elevator to the upper floors. The lobby has some interesting paintings and articles on the history of this 1800's built hotel (really cool history). Yes the hotel is old so the floors creek but the room itself has been updated with nice showers, good ac, cable and wifi. You will sleep like a baby unless u get lucky and see ghost:) read more

Wonderful boutique hotel that has recently partnered with Hilton in the Tapestry collection. It has some fun, interesting history. We enjoyed our short stay there. They are just getting their bar downstairs up and running again read more

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This is the first time we've stayed here. We love the charming, historical atmosphere. The staff in the bar and restaurant is exceptional. Just plain old nice and friendly. The food was good, but the service and ambiance is exceptional. read more

We loved our stay at the National Hotel last weekend. The hotel rooms are lovely--recently renovated with comfy bed and linens. The bathroom was large with both a soaking tub and separate shower (and a generous number of nice towels) in our king suite. There were two sitting areas with nice antiques and lots of room for the two of us. Our only regret is that we didn't stay a second night. But we will be back! read more

National Hotel Jackson, Tapestry Collection by Hilton - Sitting area - Hotels Near Me - Jackson, California

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The National Hotel in Jackson is an historic hotel, perfect if you are tired of cookie cutter, chain motels. However, historic also comes with a lack of modern conveniences travelers have come to expect. We rolled into Jackson and immediately encountered obstacle #1: there is no obvious place to park for checking in. The hotel is in the middle of the downtown with no dedicated parking. Asking inside, we were directed to a public parking garage around the block, which has a walkway back to the hotel. Not a short walk, but not far either; still not great as it was raining on arrival. We were a little dubious about the garage given the numerous warning signs of limited parking for a few hours only or you would be towed! They pooh-poohed this at the hotel, saying the police understand the hotel uses it; nevertheless, it was a disquieting feeling during our stay. The room was charming and although antique, everything was in top condition. The hotel said they had "spotty Wi-Fi" - this translated to zero Wi-Fi. Also, the TV was small, and there was no refrigerator, microwave, coffee maker, or a table in the room. No available ice either. No USB connections; plugs on each side of the bed and near the window. Large gap below the door, so you could hear noise from the hallway clearly. On the plus side, the location downtown is perfect for exploring Jackson, and the bakery next-door is to die for. However, shops were mostly closed Tuesday and even some on Wednesday when we were there. It was fun wandering around the hotel admiring the variety of artwork from long ago, one painting was from 1892. The free breakfast was wonderful with hot food choices and more. And my wife couldn't get enough of the heated bathroom floor. It ended up being fine for a couple days stay, but the limitations make it hard to give the National more than an "OK" rating. read more

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The atmosphere and service was wonderful. The food was amazing. Come and enjoy a delicious dinner in Jackson.

National hotel is homey feel and cozy vibes. Their free breakfast was variety of food to eat and drink. We would stay again. The hotel is historical and built I think in the 1900s. One more thing was they have a back door for you to use of coming in & out of the hotel and the elevator is right when you walk in the door very easy to use read more

National Hotel Jackson, Tapestry Collection by Hilton - Hall way going to room. - Hotels Near Me - Jackson, California

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We've always had a pleasant experience when we stay. We normally stay 3-4 times a year. It's a quick and easy drive for us to have a night or two away. This time we were asked to wait 20 mins with our arms full of luggage and having to use the restroom. We were told there was a shift change. Totally understandable but they had Taco Bell in their hand and gossiping about who shorted who from the shift before. Totally unprofessional and I do believe it was because we look young, that they felt they could take advantage of us. read more

We had a wonderful time at the National Hotel, from the front desk person (Tamara) to the lovely balcony overlooking historic Jackson. Can't wait until our next visit. read more

National Hotel Jackson, Tapestry Collection by Hilton - Historic Jackson - Hotels Near Me - Jackson, California

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We had an overrall pleasant stay at this historical hotel. Smooth evening check in with the help of Tamara. Convenient garage parking nearby. So many neat things to see in the lobby. The room was simple with no fridge, large TV, and spacious bathroom with heated floor. Good breakfast. read more

The National Hotel !!! What a interesting hotel in Old Downtown Jackson. I mean the location could not be any better. The online pictures of available rooms appeared much larger than what we were given. However, our room 202, did have balcony access that made our tiny room much more spacious. The rooms would be considered 'time dated' & carried the early 1900's theme. Showers, sinks & linens were obviously upgraded to a contemporary design. Our bed was slightly lumpy & after a 2 night stay the mattress felt sunken in. That's fine by me, but it did bother my lower back after checking out. Also, the rooms are quite insulated from outside noise with our AC running with worked excellent. Our TV had a plethora of channels to fall asleep to & didn't hear any neighbors or patrons for the bar on the other end of town. There was no fridge, so we relied on our Frat-Boy method of cooling perishables with ICE in the sink. lol. Note to visitors BRING A COOLING BAG OR ICE CHEST. Breakfast was awesome thanks to The National Hotel. In fact, every staff member was extremely nice and friendly. Parking was available in the rear 2 level parking below the police department. Breakfast at 'the Blue Door' which is directly north east to the main doors was TERRIFIC!! Serbian breads & pastries complemented the continental Coffee provided by the National. Old DT Jackson is pretty neat. It reminds me of small county town would might encounter in Italy or Europe. Very quiet atmosphere & in a way you have the whole area to yourself. My wife & I would consider ourselves Adventurous & enjoy historic buildings with character and the National Hotel was just that. If you think that sorta describes your level of fun, by all means stop in for 1 night. read more

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We loved our stay here at this hotel over Christmas in this quiet town overlooking a wonderful Christmas decorated Main St. After having car trouble in the mountains we ended up here unexpectedly and were thrilled with how nice everyone was, the amazing old brick buildings, tiny shops packed with antiques and excellent restaurants. Our room was beautifully done and very comfortable. The staff were helpful and nice. It was great to wake up to windows overlooking the Main St. and be able to just walk out and have an excellent breakfast at a nearby cafe, then stroll the shops. The con - the "continental breakfast" is about the same as most places, not recommended, but it was nice to have a supply of waters, utensils, fruit, etc., available all the time. However the price was good for a place this nice so we were happy to go out to have breakfast. [As an aside, I'd thought this was a locally owned business, and it was, but turns out this hotel was closed for a year (lockdown) and the previous owners had to sell it, so apparently they will be a Hilton - too bad! Apparently they will not change it, But that's what the lockdowns did: shift so many great businesses out of the hands of families and into the hands of multinational corporations, which is why we cannot allow the lockdowns to ever happen again or we will lose all of our Main Street's all across the nation! Even the WHO said lockdowns did so much damage to lives across the world that they should not be done again.] read more

National Hotel Jackson, Tapestry Collection by Hilton - local store display - Hotels Near Me - Jackson, California

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Set in old town Jackson, The National Hotel is a historic building that's decorated in the Victorian style. It was built in the mid 1800's and artifacts from that era, such as pictures, paintings, and trinkets, are displayed proudly throughout the hotel. It has the modern conveniences of AC, security camera (quite a few), and modern appliances. While the rooms are small, they are comfortable. The king sized bed was deliciously soft and the pillows, fluffy like a cloud. I sank into the bed and had a fitful sleep. They do offer continental breakfast and this was the only area that I found was lacking in any way as it wasn't kept fully stocked during the hours of operation. read more

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Everything, the front desk was wonderful when we checked in, everything was clean with a very friendly atmosphere. I will definitely be back! Thank you. read more

Well, the "charm" of this hotel was definitely lost on me!! By "charm" they must mean old and tired!! It started with the parking situation. Their website stated that there was parking in the rear. I mistakenly ASSUMED that there would be some way to unload my luggage after parking. HOWEVER, their "parking" is a city lot, which has painted signs everywhere indicating 3-hour, 5-hour and 10-hour parking, when in fact, I was staying overnight! Needless to say, I was totally confused. I was also not impressed with the fact that there was a homeless woman there asking a local police officer for a pair of socks!!! I parked in the 10-hour, only to find out that there was now no way to get my luggage all the way around the block to the entrance of the hotel, other than carrying it myself (and I am NOT a light packer). In addition, there was NO RAMP to roll your luggage up to the entrance (which I thought was an ADA requirement??). Instead, there were numerous steps. Luckily, a man walking by offered to help me carry everything up the stairs!! As soon as I walked into the lobby, the musty smell hit me, and it confirmed that I had made a terrible mistake booking there. I was given my room key and, once again, my disappointment was overwhelming. The narrow hallway and "well-worn" carpet were depressing enough, but the worst was the 10X10 room, which felt like jail cell (with antiques)!! The carpet was stretched and buckled thus creating a trip hazard. There was no refrigerator, and the baseboard under the window was chipped and water damaged. The humor of all of this was that the woman at the front desk repeatedly told me that ANY damage to the room would be taken out of my credit card. I am 72 years old!!! WHAT kind of damage could I possibly do??? Several of the water holes in the shower head were not functioning, so the remaining holes were emitting a HUGE amount of pressure especially on your face/head feeling as if you were getting pummeled with a fire hose. I like good pressure just as much as the next person, but this was ridiculous! There was no way to adjust the head itself or the type of spray on the head, so I was stuck with it. The "fitted sheet" was not the proper size for the bed, so the sheet was constantly bunched and buckled under you as you attempted to sleep. ' This is a quote on Yelp from Chuck S. (the manager)........ The National Hotel is now a full service, luxury boutique hotel offering guests opulent accommodation... WHAT A JOKE!!!!! read more

Recently stayed at the National for an overnight work trip. Was upgraded to a better room at no charge by the very friendly front desk host, Tamara. Had a great view of old town and was pleasantly surprised to find the hotel bar open again. This is my go to spot when staying in Jackson. read more

National Hotel Jackson, Tapestry Collection by Hilton - View from room balcony - Hotels Near Me - Jackson, California

I really wanted to love this historic hotel. Great Antiques and decor. The staff left a lot to be desired and the restaurant was barely more than a dive bar. Not handicap friendly facility. read more

We had an amazing stay at The National Hotel. When we arrived, our room was not made up from the previous guests. Tamara handled the situation with quick professionalism. She upgraded our room with a balcony at no extra charge. The room with balcony was beautiful! We enjoyed the deck and the larger room. Tamara was so friendly; she took a what could have been a frustrating experience and turned it into an overwhelming positive experience. Thank you! She was so helpful. We appreciated the fire in the living room. a great space to relax and connect with other guests. Thank you Tamara for a wonderful experience, a wonderful stay. we will definitely return... read more

This historic Hotel is absolutely gorgeous inside. From our first impression looking from the bottom of the red steps to the beautiful glass windows and doors to the roaring fire in the rock fireplace as you enter the lobby. The owners and staff are generous and friendly. We were married there on Valentines Day and it was perfect read more

Our nite was on a Thursday/ Friday. Our room #205 was SPECTACULAR! We had a balcony overlooking Main st and enjoyed it as the evening closed, it was to die for! Never cared about the tv or wifi. A bottle of champagne after 52 years of marriage made it a special anniversary(better than 50 years). Friday morning while enjoying breakfast on the balcony was special and great!. I highly recommend this room and this historical hotel. The hotel/room was spacious, clean, and quiet! The staff was fantastic! Thank you for a special occasion. Give it a thought for a special occasion! We'll do it again. read more

First of all these people are liars. The manager Amar does not even know her own hotel. I asked her about the suites and she was dumbfounded and said she would have to check the rooms. Also the rooms are Claustrophobic... very small. Their tv is extremely small as well. But to be fair, it matched the room size. I texted Amar, the general manger, and told her we were very unhappy. She never bothered to text or call me back. Although she originally offered to supposedly upgrade us to the king suite, she did not even know whether it had a jacuzzi tub which we wanted. The bed was EXTREMELY uncomfortable. Their breakfast is a joke... continental nothing cereal and toast. Shitty coffee. We wound up eating at the local restaurant. Overall, the queen suite sure is like a shoe box and their rooms are horrible, along with their management. We would never ever go back! You can't even find parking at this place. If I could give them a negative star rating I would. Would not stay here again, even if it was free. They suck sweaty balls! read more

We booked this hotel room for a family funeral we were attending, A sad occasion to be sure, but Tamara, who checked us in, helped to make our stay the very best, considering the situation. We wanted to be next to our daughter, and at first we were on separate floors, but thanks to Tamara, we were able to be placed next to one another. The hotel, while undergoing some renovation and updating, continues to keep the original charm of this lovely 1800 era hotel. The room and bed were comfortable, the price was reasonable, and the staff couldn't have been more accommodating. In the evening several of us sat in the beautiful lobby, sitting in front of a gas fireplace, sipping our favorite wine. While I wish this was a more enjoyable reason for our visit, we are so appreciative to Tamara and all the staff we encountered, to make it the best experience under such cercumstances. I'd definitely stay here again. S. Boyce and Family read more

The bar/restaurant was closed when we got there. Booked this place a week in advanced and were told it would be open! This made our stay unpleasant because we were celebrating my 87 year old in-laws and we book this hotel on the premise that we didn't have to go anywhere else. If they had called and said something, we could have booked somewhere else. read more

Amazing experience and I felt the energy of the ghosts. A lot of female energy. Loved having a room by the balcony and the staff were very helpful. Hope to bring my partner here in the near future and I will. Z Becerra read more

We never actually got to see the room because there was so much confusion with my reservation. 2 weeks before the date, I made a reservation for my nephew to stay in the John Wayne room for their wedding night. I spoke with a lovely woman named Holly, who took my reservation, my credit card information, my drivers License and all other Pertinent information. 2 days before the wedding, I called the hotel to complete the payment for the room, and a woman named Tamara told me that the room we had reserved was not available. She said someone had puked all over it and no one could stay there. She said they would try to clean it, and that I would have to come down to the hotel ( on the wedding day) to show all my information again. I said okay. Day of wedding, I called the hotel again and Holly told me of course the room would be ready , and of course I didn't need to drive an hour round trip, on the wedding day, to give my information again. So, 2 hours before the wedding, Tamara calls me back and says I need to come to the hotel to finish payment, or fill out a credit card authorization that she would email to me. I said FINE .SEND IT. She didn't send it, and she was very unpleasant and unapologetic on the phone. I cancelled the reservation. SHE lost the hotel $200. Extremely bad customer service. read more

Loved this old feel little gem. My husband and I enjoyed our experience. The local shops has the same vintage feel. Everyone was very welcoming. I will be returning soon. read more

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I booked and prepaid for the John Wayne King Suite, separate bedroom, view of downtown, large tv, soaking tub. See photo description of listing vs room photo. I was given lousy, small single room overlooking back police station/parking garage outside noisy ice machine and up all night. Hotel itself nice location and breakfast but otherwise would never stay again. I couldn't back out because I had prepaid and it was Sunday night of 3 day weekend and no where else for me to go at that point. I feel like I got completely ripped off. read more

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This was a unique, historic property in a cute old town. I was pleasantly surprised at the quality of the property and it's amenities. There was a continental breakfast and parking area that offered a plug for our EV. The rooms need a coffeemaker at the least and a microwave and mini fridge would be easy additions. A negative is the under the bed was dusty and dirty. It was awful. read more

National Hotel Jackson, Tapestry Collection by Hilton - Under the bed. Dust and trash. Not that hard to vacuum underneath. It was visible to the naked eye. - Hotels Near Me - Jackson, California