We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

The company has great customer service, very friendly and they do a magnificent job of laying…read moreflooring without any defects. I recommend them very highly. The value for doing the work is a fair price for what they do. Dick Gilcrist

Not satisfied, they came to do mold removal at my house while I was at work. I get home to check…read moreout the work and they missed several spots that I pointed out during the walk through. When I told Phil I was upset the job wasn't done right he started accusing me of wanting a discount and that tried flipping everything on me. They came back out the following day and rushed everything since they had another appointment else where. Felt like the second time wasn't even done right. Photo attached is one of about 5 different places they missed. It was about 5in long and right in plain view. Just my honest review.

Five stars!! Im very happy for all the job that CCA did for…read moreour property. I will recommend to ether customers. Zonia

I was house sitting for my parents when their garage caught on fire. Very helpful through the…read moreprocess with everything and board up and repairs were quick.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

We hired them to clean our ducts and they were great. They also cleaned our blower motor for a very…read morereasonable price and are certified in mold remediation for ducts which is rare. Very nice, reasonably priced, and communicative. Did a great job

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

They came to my house a week ago. They have the insurance two estimates one for mold removal and…read moreone to restore the basement. I called them to set up the mold removal only. The lady took a message and said someone would call me back. No one has called back so I called again and the lady tried to set me up for mold testing. I explained to her once again that I need that black mold out my house. She said again someone would call that was a full week ago today is July 29th. I'm still looking for a company I'm a truck driver so I can't just sit by the phone making calls going down the highway. I would not recommend the location that supplies the south suburbs.

ZERO STAR COMPANY - they do not get back to you. They do NOT contact your insurance company nor…read morekeep them in the loop of anything, and proceed to say "your insurance company will cover this" - very unprofessional. HORRIBLE HORRIBLE COMPANY. BE WARE!

During last months polar vortex, we had water damage in our garage. The service tech was very…read moreknowledgeable (I use to do this for a living in another state, although I didn't tell him that) and professional. They worked fast and thorough, taking care to protect property. Although I hope this will be my only call to Servpro, I would recommend them to anyone who finds themselves in my position

I absolutely do not recommend this ServePro. We also spoke briefly with Plainfield who gave far…read morebetter service, this specific location seems to have poor management and office support. We had flooding the Saturday before Easter and called ServePro to see whether a tech could come out. After a week of heavy rains and a holiday weekend, they said they'd try. I called back a few hours later to see if I needed to get in touch with another company, they stated they had a crew finishing a job and would be by after. Hours later they hadn't arrived, I'd tried getting in touch with someone at the office, calling for hours. I eventually called the main ServePro number, and ServePro corporate easily reached the Orland office and connected me to the same person I'd been speaking with. He had no idea the crew hadn't arrived and didn't know where they were. Eventually they found another crew who arrived at the house at 9pm. The crew was great at removing the wet carpet and items we had in the basement, but didn't remediate properly (based on other evaluations we had done the following week). There were continued and ongoing challenges working with the office. No proactive communication, not a single deadline hit (sending crews, quoting, billing, picking up equipment, all late). ServePro also only takes payment via a direct bank transfer, so if you need emergency service be prepared to transfer $1,000 as a hold for equipment rental. Credit card payment will cost you an extra 2.6% service fee. I do not recommend this location.

CWF restoration has been amazing! From the start with…read moreGiovanni. He set our mind at ease the minute he walked in the door. Very professional and knowledgeable. The other team that came in who was Shondell,Carlos, and Kyle were amazing as well! They handled everything very well,were polite, and reassured us as well. Great Crew! CWF I would highly recommend to anyone! J. Keith

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

I had a little mold on the ceiling of a utility closet after a small roof leak. I got quotes from…read moreover 10 companies and Byron's quote was the most competitive, by far! Byron was amazing. He answered all of my questions and responded to all of my email within minutes, any day, any time. He was polite and professional and simply wonderful to work with. Best of all, he was able to schedule the work to completed next day. I have my new go-to company for any water damage or mold issues from here on out. Thanks so much, Byron! Really appreciate your help!

My experience was professional throughout. Showed up when they said they would the price quoted is…read morewhat is was and it took no time to complete. I would recommend this company the made it easy. Thanks Bogman

I had these guys out in Park Ridge to repair damage to a bathroom subfloor caused by a leaky…read moretoilet. They were absolutely fantastic, professional and reasonably priced. They assessed the damage and removed the subfloor quickly and thoroughly, retiled the bathroom floor, repaired the leaky toilet seal, and put all fixtures back so everything looked better than it did to start. They even caught a small leak from the sink faucet and came back a third day to repair it. I could tell they made sure my problem was addressed and they clearly cared about the quality of their work. Can't recommend highly enough!