Poor customer service. Nathan is not pleasant to speak to or do business with. He tried to pay me off for a good review, instead he lost a repeat customer. read more

Referred to Nathan from a neighbor and boy am I happy I was. Called Nathan on a Saturday and got a call back same day. Nathan took the time to listen to my problem and concerns and walk me through a temporary fix to get me through the weekend. Knows his stuff, dedicated to his craft, looking out for his customers, and a genuinely good person. I can't recommend Nathan's Plumbing enough. UPDATE: 8/8/23 - Nathan had referred me to Proven Plumbing to have our 40 gal gas hot water heater replaced in our attic space. Proven Plumbing just finished that replacement and earned a solid 5 stars in my review of their work. That great work further justifies my 5 star review of Nathan's Plumbing. Good referrals from one reputable company to another is a customer-centric value that so many companies and business men/women have lost. Nathan's Plumbing and Proven Plumbing are highly recommended in my book. read more

Nathan and his crew are knowledgeable, on time, communicative, tidy, and above all super professional. Our 16 year old tankless water heater went kaput, called Nathan's Plumbing and he determined that the core was cracked thus beyond repair because of its age :-/ 24 hours later, he had installed a comparable unit. I have used his services for both home and commercial several times over the years and I've never been disappointed. Bonus: when a repair (long run of buried broken sewer pipe) was not something he could tackle, the company he recommended for the job was excellent as well. Nathan treats his customers right!! 5 stars read more

Nathan and his apprentice were friendly and got the job done ASAP. Nathan is very knowledgeable and takes time to explain things, he also gave us some advice for winterizing pipes. We're very glad we gave him a try and will continue to call him for future services. Look no further if you need an honest and fair Master Plumber! read more

It was a normal morning, with a twinge of excitement in the air. Recent days were filled by nesting, organizing new baby girl clothes, and painting furniture in pinks and purples. The house was clean, almost sparkling, and ready for the arrival of a tiny baby girl (and well-wishing visitors). Then came the sewage. I had no idea the chaos that a clogged main sewer line could cause, but there it was, flooding forth from our downstair powder room. It was the stuff of nightmares, a roiling, foul sea of despair, threatening to ruin floors, baseboards, and anything else in its path. To say I was freaking out would be an understatement. Frantic, futile passes with my tiny two-gallon shop-vac were punctuated with helpless outbursts of profanity. I was literally up to my ankles in sewage. This was a dark morning, with no hope in sight. I called our normal plumber, Nathan. He's installed toilets and sinks and unstuck a disposal for us. He adjusted his schedule and had his crew at my house within 30 minutes. They went to work auguring out the main line while I struggled to clean up the flood. The guys got out their shop vac and helped me in my struggle with the water. After a couple of hours, the blockage was finally gone. Miraculously, the filthy waste water was largely gone, as well. I had a lot more cleaning left to do, but the crisis had passed. A hopeless and vile morning could now be handled with a mop, pinesol, and elbow grease. Nathan's has grown, and you may not get him to directly come address your problem. I don't know for sure if the pricing is greater or less, but my last couple of bills have been reasonable and fair. And, when I had sewage lapping at my ankles, they got out there fast and helped save my bacon. Highly recommended. read more

Nathan's Plumbing is simply amazing. Nathan and his apprentice were knowledgeable, friendly and fast. They really came through when our family was in a pinch. I highly recommend Nathan's if you need plumbing help. We will 100% use them again in the future! read more

Loved that they showed up in masks! They were able to install and hook up my bathroom vanity in no time at all. Great job, very professional and a great communicator. I highly recommend this plumber! read more

Nathan has been extremely helpful to us address numerous issues after moving into a new house. He was able to quickly diagnose the problem and get it taken care of quickly. We really couldn't ask more. Thanks Nathan! read more

Nathan was really professional, helpful, and his work was exceptional when we hired him. Not only did he know what he was talking about because he's a "Responsible Master Plumber" with his own shop but also explained everything in detail when repairing our plumbing in the kitchen. The best part was that he came with all the required parts and resolved our plumbing issues on the spot! Not only would I use Nathan's plumbing again but I would also recommend others using him because he's the real deal. When he was fixing our plumbing issues, he went the extra mile and cleaned up everything, including rust, etc...before installing the new parts to ensure that quality work is being done! You could see the pride that he takes in his business and his high-quality work is the proof in the pudding! I would definitely use Nathan's plumbing again in the future and I would recommend anyone looking for a stand-up plumber to give him a call - he'll take care of the rest!!! read more

Last year, I was sent to Nathan and his team from another recommended plumber. I was having trouble with hot water in a rental property, and figured the water heater was on its way out. Nathan talked me through the process, and sent his assistant to identify the problem. Since we already determined the problem was most likely the heater, they had one in the truck, ready to install. The job took some extra work to get right, but the quoted price remained. I was still having issues with hot water in one of the bathrooms, so Nathan came out and corrected the issue (a safeguard device on the faucet), with no extra charge. Recently, I discovered a substantial pipe leak within the foundation of another property (25000 gallons in a month). Given my good experience the first go-round, I called Nathan again, and he came out and confirmed the leak. He and his team had the leak fixed within a day. Nathan walked me through the insurance process, and helped with proper billing. A week later another foundation leak popped up in the same house and again, Nathan's prompt response and attention got the job done. As a property owner and landlord, I can say that straight-forward, honest workmanship is greatly appreciated, and I have received that from Nathan and team. read more

A stand up guy and proud business owner, Nathan handles even the smallest jobs with the utmost professionalism. I was referred to him by another who only works south of 620, and I'm very glad for that. I hired Nathan to hook up a natural gas grill on my patio. I got quotes from 3 different plumbers, and Nathan's was the next to lowest, but he was real responsive over email which gave me a good feeling, so I went with him. As it turned out, he had to cancel on the day we had scheduled due to an emergency situation at another job ($&*% happens, as you can read in other reviews...), but he came by the next day, got the job done quickly and gave me a very fair discount. Very friendly. read more

Nathan is a great plumber. I just finished a home renovation and was experiencing some critical plumbing issues. Plumbing was backing up into our shower due to a lost test ball in the pipes. Nathan came to our home with state-of-the-art equipment, diagnosed the problem and made sure the problem was fixed. He is smart, easy to work with, and honest. I cannot say enough good things about Nathan Hall. read more

Nathan is the man. Pure and simple. He knows his stuff and is particular about doing things right as opposed to just getting the job done. We've used him three times at our home. Best part, you deal with him directly as a small biz. I prefer supporting craftsmen like him as opposed to the big local companies who spend a fortune on ads. This gent cares so much about his clients that he has actually offered, twice, to walk me through a repair on the phone as opposed to coming out and billing me. In both cases, I preferred he came out and he did so, happily and took care of things. read more

Had a major leak on a Friday and when another plumbing service didn't show up as scheduled, I called Nathan. Nathan gave me lots of helpful suggestions to patch the problem and then came out promptly the following Monday morning and fixed the issue. Nathan is a great communicator, he is punctual, and his prices are reasonable. I give him the highest recommendation and won't hesitate to call him if I have another plumbing issue. read more

We had just moved into our house and couldn't get the pilot lit on our water heater. Being late in the day on July 3rd we weren't having much luck getting anyone to come over and take a look at it. Nathan returned our call and rather than coming over and charging us to light it, he simply talked us through it. We will definitely be calling Nathan's plumbing again if we have any plumbing needs and would certainly recommend his services. read more

Nathan is an independent plumber with years of experience and he is awesome. He tells you exactly what the problem is, fixes it and does not try to up-sell you a bunch of stuff that other big name plumbing companies do. He had to come and fix all of the problems left behind by the horrible AAA Auger. He retrieved a broken snake left in our pipe by AAA that was clogging up half of our house. Now everything works great. I highly recommend Nathan's Plumbing. He was recommended to us by our realtor who has been in the business in Austin for decades. read more

We had a problem with our hot water heater at the restaurant and gave Nathan's a call on my way to work. He was there less than 2 hours later and had the repair completed in under 30 minutes. He was quick, professional, and reasonably priced. I would recommend him for your next plumbing issue! read more

Nathan is great. We've used him for many years at various locations around Austin. He is always responsive and reliable. He's usually able to diagnose the issue over the phone and schedule an appointment either that day or the next day to come and fix it. He works quickly and provides accurate advice. I don't call any other plumbers, only Nathan. Highly recommended. read more

I called Nathan's yesterday just a couple of minutes before 6pm to leave a message that the water dispenser on our GE refrigerator had stopped working. (The manual said for this problem I could need a repairman or a plumber, depending on the cause of the problem.) Nathan called me back in less than 5 minutes and said he'd be at our house at 9am this morning. He and an apprentice were here at 9 sharp, disconnected the water line from the wall to the fridge and low and behold, there was water, and so not a plumbing problem. Nathan changed the water filter for me, pushed the fridge back into place, and wiped up the few drops of water on the floor. It wasn't his fault he couldn't fix it; it wasn't a plumbing issue. But he was super nice: he wouldn't let me pay the full charge for a service visit, but instead accepted a very minimal fee. This was the second time we've used Nathan's Plumbing and we couldn't be more impressed. They are professionals. I recommend them completely! read more

Nathan has helped us with bathtub, shower, toilet and faucet leaks, and changed out our hot water heater. Gave me advice on how-to and tools I need to shut down main water and gas, better use of water drainage to the street, and how to save money and trouble later. Gets it right the first time every time, and prices are lower than I expect - less than the other guys. Can't recommend him enough - I give him 10 stars on a scale of 5. read more

Don't hire Nathans plumbing unless you want to be at his mercy. I had Nathan do some work and referred him to a few friends for some business. I called him last week because my foundation had some wetness by it on the other side of the wall from the hot water heater. He looked said it wasn't the water heater. It may be the supply line going to the house. He would send someone out the next day. The next day it was raining. I called him the following day to ask where the service call was. He said it was raining and he didn't want to dig in the mud. He didn't have anything to say about the lack of follow up. This Sunday my entire living room floor is soaked. I was a little upset. Called Nathan up and him what he could do. He said he would be out sometime tomorrow. When I asked what time he said after some other calls he had to make. He asked if that was ok. I told him it didn't sound like I had a choice. He hung up then called back and told me he didn't appreciate my tone and that he thinks I should find another plumber. I responded I didn't appreciate my floor being soaked and his lack of empathy about the situation after he had failed to make commitments or follow up properly. I will not be giving him any more business. ----------Response to comment------------- The soaked carpet was related to your work. Had you properly identified the leak when you came out to inspect it wouldn't have happened. As far as the lack of follow up. You didn't show up or call to reschedule. You said that you got busy and didn't want to dig around in the mud. I don't think it is possible for you to have the wrong number because I was calling your cell phone and my number shows up on your phone. Not to mention you had done work for me before so looking up my number on an old invoice would have been trivial. As far as my emotions I was more disappointed. Had you made your commitment when it was raining etc. it wouldn't have happened, had you properly identified the leak it wouldn't have happened. The only thing that I said that could be construed as rude was me saying "I guess I don't have a choice" meaning you could show up or not show up whenever you felt like it and there was nothing I could do about it. No sense of urgency or empathy. Then you called back obviously more upset than I was and told me I should get another plumber. Then when I called you back you didn't have the courtesy to answer the phone. So yes I am sorry I hurt your feelings and my tone wasn't to your liking. I was at your mercy to do whatever you liked whenever you liked. I am not anymore. Not to mention your method of leaning on my upstairs toilet and rocking it back and forth breaking it is pretty despicable. read more

Nathan is amazing. He handled all of the plumbing installation for a huge remodel of our home. He handled the complex plumbing moves, installation of tubs and toilets and fixtures as well as a tankless hot water heater for us. His service and attention to detail are truly outstanding. He came by on the Saturday we moved in to help us get the water heater installed. He is a great guy and we highly recommend him!!!!!! read more

We were quoted one thing on phone and different price when the contractor showed up. We were told no service fee for giving estimate, but the guy who showed up ( his name is Chris) tried to charge $125. I wouldn't do business with them. read more

I had an encounter with Nathan's plumbing this morning, only I did not call on him to help me with a plumbing issue. I just wanted the general public to know that Nathan is a very dishonest man that lacks empathy, and shows no respect to people around him! I shudder to think how he handles his clients, or if they even know the kind of person they are dealing with! This morning shortly after 9:00am, I was following my husband down Grand Avenue Pkwy, towards Ih35, so that we could both stop at the gas station on the right side of Grand. I was driving directly behind my husband who was in a Kia Forte, and there was about two cars lengths distance between us. There was no road that could be turned into on the right of me, there was only the curb, so it makes no sense to me that Nathan did this, but all of a sudden a white business truck with Nathan's plumbing printed on it, and his phone number, zoomed past me at a dangerous speed, and sharply turned right, into the space between my husband and I, cutting me off, and causing me to break hard to avoid an accident. Nathan's company truck then sped forward so fast, that he ALMOST ran into the back of my husband's Kia forte. To avoid hitting my husband, he braked hard then swerved left into the left lane, (No blinker) cutting off the poor woman that drove up along side me. He then sped like a bat out of hell down Grand until he was out of sight. I almost witnessed two accidents this morning because of him! He almost hit my husband, and he almost caused the woman he cut off in the left lane to hit him. Not to mention that when he cut me off I had to break to avoid hitting him. My husband was almost struck, but in my pick up, I had my son who is 4 and his friend who is three years old in the back seat. Just to make it clear, Grand Avenue is also a road with a massive school zone in it. Though the lights for the school zone were no longer blinking, that is an area to be especially cautious. Out of concern for other drivers on the road, I made a mental note of Nathan's phone number that was on the back of his truck. I then pulled into the gas station, and called his number. At first I got his voicemail, which sounded like he has a small personal business, because his recording had a woman's voice on it, (possibly his wife) and dogs barking in the background. I left a detailed message that his business truck was driving very wrecklessly on Grand Avenue, and that he almost caused an accident, and I mentioned being concerned, and upset, because he almost rear ended my husband. I asked that he be more considerate to the safety of others when he is on the road, and after that I hung up. Only a minute later, Nathan's plumbing, calls me back, and apparently had not yet heard my voicemail. So I asked him..."Sir....were you just on Grand Avenue Pkwy a minute ago?" He knew he had just driven wrecklessly there, so he responded by saying, "I'm not sure." I thought what? This man doesn't even know where he is driving? The truth is, he didn't want to fess up that it was him!! He then asked why I wanted to know. Note that his demeanor was not friendly! I told him that I saw him driving wrecklessly, and that he cut me off, and almost rear ended my husband who was driving a Kia forte. I said that he almost cause a serious accident, and I wanted him to be more considerate and careful of other drivers! He sarcastically gave a half laugh, and said "Well, what's the problem? Did I hit anybody?" I could hear the lack of empathy in his voice, and can honestly say that he was just plain rude and uncaring. Then I went on to tell him that he doesn't have to hit someone, to be considered a wreckless driver. I also said that if he continued to drive like that he would eventually hit someone, or kill someone, and then he cut me off from finishing my sentence, and he said..."Well I said I was sorry, so what do you want?" I corrected him, and told him that he never apologized to me at all, and I reminded him that he rudely responded to me by using sarcasm, and asking me if he hit someone. He started getting louder with me, and being defensive, so I just told him that he is lucky I did not call the police and report him, because the way he was driving, for all I knew he could have been drunk behind the wheel. I said the only reason I did not call the police was because he did not hit anyone, thank goodness! I ended the call by telling him that I hope he understands that he needs to be far more cautious on the road. If a cop had seen him driving like that, they would have ticketed him!! Grand Avenue Parkway is a windy road, and no place to drive so irresponsibly. I know that he might have some good reviews as a plumber, but I read a couple of reviews that described him exactly as he was toward me. One person said he lacked empathy, and one man said Nathan treated his wife like she was stupid! This man should behave professionally, both on the job and on the road! I will never hire him! read more

I had Nathan's Plumbing out to address a warranty issue on a water heater( the water heater was purchased through another plumber who did not return my call). He was very knowledgable on the phone and gave me helpful advice until he could come address the issue. He stated he was a Master Plumber. His hourly service charge is higher then most but if you have a big issue he can address it. Plus, you talk to a plumber when you call, not a secretary. We did have some miscommunication on pricing but we were able to discuss it professionally and rectify the issue. read more

I've called on Nathan for years. He is very responsive and does good work. However, lately his helper is now also licensed so his rates have gone up high. His last job for me didn't include a quote upfront. After so many calls over the years with fair outcomes, I trusted him. Consequently, I was shocked at the bill. It was over twice what I had budgeted. Note to self, Better get an upfront quote! read more

We had a home inspection and needed a shower and hot water heater fixed. Since the sale of our home is dependent on these repairs, I looked for a master plumber to take care of the problem. I called Nathan. He just happened to be near my house and was on site in 10 minutes. He talked me through the process and didn't inflate the bill. We would definitely recommend Nathan. He was organized and definitely knows the repair-side of plumbing. Thanks. read more

I have used Nathan's plumbing for years now...on my personal property and rental properties. I highly recommend him. He gets the job done right the first time and has always been honest and upfront about what needs done at a reasonable price. Nathan is the guy to call if you have a plumbing issue...good local guy! I have no reservations in recommending him. read more

I used Nathan for a plumbing problem recently, and I couldn't be happier. He showed up on time. He diagnosed the problem quickly. He even had the parts on his truck to fix it. He fixed the problem quickly. His rates were lower than the last work I had done by a big plumbing place. I'll use Nathan's Plumbing again. read more

I highly recommend Nathan's Plumbing! I am a Realtor/Real Estate Investor and have worked with Nathan's Plumbing for many years now. The day of closing, the buyers did a final walk through and discovered a leak in the water heater. I called Nathan's Plumbing. They immediately went out, took care of the problem and we closed that day. I have rental properties and have needed plumbers on many occasions. Nathan's Plumbing has always provided excellent service. I recently called regarding one of my rental properties as I had water leaking from the foundation. Nathan's Plumbing went out and discovered that when I had siding replaced, the contractor put a nail through the water line. Nathan's Plumbing to the rescue! read more

Nathans is my go to plumber for North side stuff in my property management business. Quick courteous service. He treats my tenants awesome.