Came to fix my iPhone 15 screen that was broken whenever it got fixed my phone started to not want…read moreturn on. Came back & they said it was something else but when I went to a different place they fixed it & told me it was a sensor that wasn't working & that also my phone was missing a disc . DO NOT COME HERE

my screen wouldn't turn on it was an lcd damage they didn't fully fix it still has some issues with…read morethe screen my phone had 1tb of storage after i got it back the the max capacity was at 500 and camera didn't seem the same and it started bugging out too there prices are high for them not to fix the screen and they replaced parts of my phone that didn't need to be replaced DONT GO TO THIS PLACE

This is not about this store but more the customer service of metro I spoke to Andrew to get my…read morepayment fixed and he was so helpful and waived all my fees of changing my date!!

From the owner: Switch today & enjoy America's largest 5G network.read more

I wouldn't even give them a star if I could. D.G. was not lying, I have text messages from him…read moretotally spazzing on me, for asking for a service I paid for. Sending sporadic text, he didn't try to resolve the issue AT ALL, and he didn't fix the device. He didn't give me a receipt and then had the nerve to ask how did I pay, at least I have that receipt of payment almost $400 for services not to be fully rendered and to be disrespected for wanting what I paid for. I'll take that one on the chin because after his reaction I didn't even want him to rectify the unfired issue, I'll just pay to take it to the professionals because this place lacks professionalism when a customer has an issue, as long as you appreciate their service and don't complain just accept subpar service they'll treat you respectfully but this is business and they don't know how to handle customer conflicts in a professional manner, He thought he was threatening with pulling the video from the store I was like please do because his video will be my evidence of the transaction I pray it has audio, then he said only an officer can view it. He texted me so much back to back clearly proving who was the aggressive one. DO NOT USE JJ SCAMMERS THEY ARE NOT REPUTAVLE AND TAKE ADVANTAGE OF THEIR CUSTOMERS. ALWAYS GET A RECEIPT. THAT WAS MY ONLY FLAW, BUT I PAID BUT I PAID BY CARD AND HAVE THAT RECEIPT. DO NOT USE THIS PLACE. JJ CELL PHONE REPAIR AKA JJ SCAMMER.​

Avoid this place at all costs! Hours after getting my screen repaired, it stopped working. When I…read morereturned, they tried to charge me for their mistake. The owner, Ali, was rude and unprofessional, even hurling a racial slur at me before calling the police when I mentioned reporting them to the Texas Attorney General for violating the Deceptive Trade Practices Act. A refund is now being issued by my bank, but I won't be back. Stay away!

04-18-2026 4:30pm their account is still messed up between the old one and the new one they made…read morefor the vet discount. They canceled the vet discount because they have no way for the individual to prove their status. I have had a credit for $175 on the new account but they keep billing the old account which should be closed. They have no idea on what they are doing. They take your money and will not give it back or honor their credits

From the owner: Switch today & enjoy America's largest 5G network.read more

I went to this store today to change my plan to the $30 plan as I got a phone through the ACP…read moreprogram a month ago. At that time I had to enroll in their most expensive plan. I went to an agent who was currently not serving a customer and he told me that I had to be served by the agent who had helped me a month ago. He told me to wait FIVE MINTES because that agent was on the phone with another customer. Fifteen minutes later,the agent was still on the phone. I noticed another agent emptying trash. I asked him if he was available to help me. He said yes. But when I told him what I wanted, he ALSO told me that the only agent who could help me was the one who was STILL on the phone! I sat there another 15 minutes while both agents served several other people and MY agent was STILL on the phone! I kept loudly complaining about the excessive wait time, so finally one of the two agents that was NOT ON A PHONE CALL told me he could help me. He switched me over to the cheaper plan, as he COULD HAVE DONE 15 minutes earlier! My opinion is that when an agent finds out that you are not there to purchase a new plan or a new phone, they simply refuse to help you until they absolutely have no other recourse--the agent who sold you the plan is NOT available within a reasonable amount of time. And 30 MINUTES WAIT TIME when there are TWO available agents is NOT REASONABLE!

Move two lines from another company and a girl helped me in the whole process. She moved my…read morecontacts, pictures placed screen protectors, etc. Due I wanted something very specific requirements it was a kind of difficult and tedious transaction but she helped me and my wife for about 2 hours in a very patient way. I recommend this place. By the way, I am paying $80.00 for two lines, one of them unlimited 4GLTE with a hotspot. It is a deal!