Metro by T-Mobile

Name: Metro by T-Mobile
Address: 3338 Broadway Suite 426, Garland, TX, 75043, US
Telephone: (469) 241-2646
Price range: $
Rating: 2

2.0 (4 reviews)

InexpensiveMobile Phones, Telecommunications, Electronics

Open • 10:00 am - 8:00 pm

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Metro by T-Mobile - Mobile Phones Near Me - Garland, Texas

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Patricia E.

3 years ago

I went to this store today to change my plan to the $30 plan as I got a phone through the ACP program a month ago. At that time I had to enroll in their most expensive plan. I went to an agent who was currently not serving a customer and he told me that I had to be served by the agent who had helped me a month ago. He told me to wait FIVE MINTES because that agent was on the phone with another customer. Fifteen minutes later,the agent was still on the phone. I noticed another agent emptying trash. I asked him if he was available to help me. He said yes. But when I told him what I wanted, he ALSO told me that the only agent who could help me was the one who was STILL on the phone! I sat there another 15 minutes while both agents served several other people and MY agent was STILL on the phone! I kept loudly complaining about the excessive wait time, so finally one of the two agents that was NOT ON A PHONE CALL told me he could help me. He switched me over to the cheaper plan, as he COULD HAVE DONE 15 minutes earlier! My opinion is that when an agent finds out that you are not there to purchase a new plan or a new phone, they simply refuse to help you until they absolutely have no other recourse--the agent who sold you the plan is NOT available within a reasonable amount of time. And 30 MINUTES WAIT TIME when there are TWO available agents is NOT REASONABLE! read more

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Customer Care

Hi Patricia, we sincerely apologize to you for your store experience.…

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Charles C.

11 years ago

Move two lines from another company and a girl helped me in the whole process. She moved my contacts, pictures placed screen protectors, etc. Due I wanted something very specific requirements it was a kind of difficult and tedious transaction but she helped me and my wife for about 2 hours in a very patient way. I recommend this place. By the way, I am paying $80.00 for two lines, one of them unlimited 4GLTE with a hotspot. It is a deal! read more

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Natalie B.

8 years ago

The service at this store is GOD-Awful!! Absolutely pathetic! I went in to purchase 2 phones, paid $85 in cash and was going to pay the balance with my turbo tax refund card. Reason unknown, the card was declined despite showing a $1100 available balance. The little girl at the counter refused to give me my cash back even though I was leaving peacefully with NO PRODUCT. I had to call the Garland PD non emergency line and have a police officer come and meet me at the store. The little brat at the counter should have taken my payment prior to activating the phones, sorry but it makes no sense. Then she stood there insulting me. I had offered to return the next day to pay and pick up the phones and she told me no. Then after the whole thing asked me to come back and buy them the next day....Helll no! As a result I'll never do business with them again. I'm cutting my current services immediately and going to a different phone company. Should never have occurred, I have never in my life been treated so poorly by any other company than Metro PCS. read more

Business owner information

Customer Care

Natalie, I sincerely apologize for your store experience. :( We do…

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H M.

11 years ago

Horrible! service sucks at this store! I purchased a brand spanking new phone and 5 months later I have a series of replacements that each have turned out to be bad! The METROPCS corporate store employee told me that the Castle store should NOT have sold this phone and should have been more honest about the reviews and returns of this phone type. Now ... I still have a defective phone from METROPCS and I was told today that there is nothing anyone can do for me. So .... I guess I'm suppose to buy another new phone? read more

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More info about Metro by T-Mobile

3338 Broadway
Suite 426
Garland, TX 75043
Directions
(469) 241-2646
Call Now
Visit Website
https://www.metrobyt-mobile.com

Payment methods

Does Metro by T-Mobile take credit cards?

Yes, Metro by T-Mobile takes credit cards.

Outdoor Amenities

Does Metro by T-Mobile have bike parking?

No, Metro by T-Mobile does not have bike parking.

Does Metro by T-Mobile have parking?

Yes, Metro by T-Mobile has parking options.

From the Business

Specialties

Discover the smarter way to get all of the high-end devices you want and the network you need, for less. Visit us today at 3338 Broadway, in Garland, or give us a call at (469) 241-2646.

History

Switch today & enjoy America's largest 5G network.

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Fone Repair & Unlock

(33 reviews)

My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

Horrible place, didn't even fix my phone right. Broke many parts of my phone and they just kept…read moregetting broken again, had to go back to this place many times and my phone kept having many problems. It didn't have any problems before I went to repair it here. Definitely don't recommend.

T-Mobile

(2 reviews)

Took my husbands Pro 16 in for info transfer and they scheduled our appointment and went to dinner…read moreand came back and were seen right away.

Made an appointment online and Richard and the long haired employee (i forgot his name sorry) were…read moresuper friendly and helpful. They also answered any questions i had over the phone after my visit.

DM NetWorking

(50 reviews)

Just as the other reviews said, David was so kind to talk over my Wifi issues with me on the phone…read moreand he came up with a simple connection solution -- that worked! He knows what he is doing and I heartily recommend him for your Wifi issues.

He ran a line from the router to the garage and put an access point out there, since that's where…read morethe signal used to die. A few weeks later my wife couldn't get her laptop on it and called the cell number he'd left on the fridge. He picked up, walked her through it in about five minutes, no call center. Turned out the laptop was still hanging onto the old network name.

Precision Telecommunications

(1 review)

Called Precision Telecommuncations out to run some Cat 5 cables. They were very fair in price and…read moredid a fantastic job., I highly recommend them.

From the owner: Our team of licensed professionals and experienced engineers collaborate to sustain your home with…read morethe most efficient network, and your business with the competitive edge

UC South

(1 review)

We use these guys to sub contract our telephony support. They do a great job and are always on top…read moreof issues when they are needed. Our customer's think they do a great job and it makes them very happy with us as well. Highly recommended.

Business Communication Solutions

(4 reviews)

May 31.2025 My first time taking a test at this location.. I…read morewas told to turn my pockets inside out.. raise both pants leg, spread my arms why she use a wand scanner on me.. I felt embarrassed ashamed like I did something wrong. I was the only one treated like this!!! people watch and I didn't know what to say!! I never test here before and will never again.. I felt because I'm African American that's why I treated like that.. please do not go to this testing center.. I will do everything in power to have this mistreatment be publicly aware

Can you please put the suite number in your confirmation emails and on google. Finding you guys is…read morecomplete hell. I wonder how anyone ever gets there on time. Circling the buildings trying to figure out which you are in because signage is not a thing. Followed by wandering the property like a hobo until someone is nice enough to help me. Side suggestions the sign on your door says BCS. Was I suppose to just know that was you?

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Nickole A.

2 years ago

Bad service, no signal, bad fake deals for bad phones. They act like they're giving you a deal but your phone won't work and uour screen always breaks read more

Metro by T-Mobile - mobilephones - Updated October 2026

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