I had to use the roadside assistance offered through my auto insurance coverage, and Derek with…read moreABCD Towing was the person who came out to assist me as I needed help with a flat on the highway. Derek was very professional, friendly and thorough. I could tell he did a great job, and I felt it was safe for my son and I to drive off. His company of course was selected by USAA, but if I need any of his advertised services, I will reach out for a consult! I am grateful what could have been a long and not very awesome morning due to a car issue turned into something that was not a big deal! I do recommend and thank ABCD Towing for fast and professional service!

Amazing service!…read more Derek showed up quicker than expected and was ready to work. He knew the problem within seconds after arrival. He's knowledgeable, friendly & honest. What more can you ask for in a service professional.

Absolutely the BEST towing service in Arlington. Fast, professional and courteous! Ask for ALI, he…read moregives good towing!!!!

I had the best experience with this towing company and driver. Mr. Rory Byars was experienced,…read moreknowledgeable, respectful, and went above and beyond. He made my nightmare of my car problem easier to deal with. I highly recommend this man and his company.

Went in twice and they found the issue I knew about and gave me really fair estimates within 20-30…read moreminutes of my visit. After confirming the service I wanted to move ahead with, I dropped my car off and expected to wait about 3-5 hours. Instead they got the work done in less than an hour and half. Super friendly staff and they look for good deals for parts!

Mike is friendly , thorough, and WT auto body has kept me cars safe for 3+ years. love this place!read more

I received superb service for an unplanned problem with a new car. The very professional service…read morethat I was given was so appreciated. David Adelberg

Every single year the staff at Fairfax go over and beyond with their customer service, knowledge,…read more integrity and leaving me with feeling that i have friend in my neighborhood. I will never take my car anywhere else.

Due to reoccurring issues with our car battery I've had to get a jump from Horton's several times…read morein the last year or so via our geico roadside assistance. The technicians who have come out have always been incredibly kind and helpful (one even recognized me from a previous jump and gave me references for a different shop to try). The customer service rep who answers the phone on the other hand is incredibly rude, as other reviews mention. I understand that they probably don't deal with the kindest customers since people are rarely in a good mood when they're calling for a towing service, but if they can't be kind to customers they shouldn't be on the phones.

Horrible customer service. Was told by insurance to call, when i called them they called me stupid…read moreand were yelling. I responded with still being nice because I have common human decency. If possible have it towed by any other company, you do not want to need to interact with these people.

Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

We recently went through USAA and used them for our car's repairs after getting into an accident…read more We had Jon G. help guide us with getting the repairs done and he kept us updated the whole way through. From getting our rental to ensuring we were aware of all the damages and what to expect in terms of cost and time frame, he made sure everything was done right. That doesn't happen often at car shops. I'd recommend coming here for sure.

I wanted to follow-up on this review. Sadly, it's worse. I was doing some filter changes on the…read morecar. Easy maintenance but it does require you to remove the tub in the frunk. I opened it up and lo and behold, it was missing the fastener that joins the backer to the windshield washer housing. THEN, I'm removing the fasteners to wash the AC radiator and what do I find stuck on the inside of my bumper? Tools left behind by the "technicians" at CarStar. Ridiculous place. Never go there. They can say, oh, we're so sorry. We strive to do X, Y, and Z. But you fools literally left tools inside the bumper. Do you have any idea how bad that actually is? I wouldn't trust you to deliver my newspaper.

Some person named JM called the Jermantown Shell' s service racist, I find that preposterous at the…read more very least, staff is half Latino, half Middle eastern decent, always extremely helpful, and because of the excellent service always extremely busy.

Wow, avoid these folks like the backward uneducated people "feel" they give. Service or lack of…read moreservice was disrespectful at best, but felt racist, if I dare say. DO NOT WASTE A PENNY HERE!