I went here for the first time yesterday on Friday. I called that morning around 9am to get a last minute walk in at 12:30. I spoke with the owner, I think her name is Leticia. She was really nice and polite. I got there at 12:30 on the nose. After waiting about 35 minutes she told another girl (who I later found out name was Sierra) to start my hair. I had an appointment for a loc maintenance. Sierra started to wash my hair which felt like light touches. No scrubbing what so ever. After the light wash she brought me to her chair. She never introduced herself, but took me to her chair to start the process. Overall her touch was ok, it didn't hurt but I could tell she wasn't twisting my hair tight. Once she was done she sat me under the dryer toward the front. The dryer kept cutting off so in between that I would just raise it and lower it to get it to come back on. After about 25 min, she took me from under the dryer and brought me to her chair. She took the clips out and said ok your are done. I'm not lying the back or my head was soaking wet! She didn't even offer to put my hair in a pony tail. Mind you while she was twisting my hair, she mentioned to someone she was ready to go home. My hair looks like I did it myself. It's bushy and the locs are unraveling. It's only the next day. Needless to say if I need back up I'll call again and ask for the owner to do my hair as she has good reviews. read more