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NAPA Auto Parts

2.4 (5 reviews)

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O'Reilly Auto Parts

O'Reilly Auto Parts

(13 reviews)

Zack In Rexburg was the most amazing associate. I had an issue with my alternator wire nut and bolt…read moreconnected to the wiring harness. it was arcing and melted the bolt and nut. Zack found the issue doing a test on it and replaced the entire alternator under the warranty of it and swapped it in the parking Lot. This was absolutely above and beyond excellent customer service. Nice. Kind. Professional and did it super fast. I'll never go any where else for my car paths now. Most amazing person I ever dealt with in and auto shop store or any other store and I work for Walmart. Zack really should get recognition for this.

I have done business with O'Reillys for years, for my personal farm repairs and for my job, but the…read morecustomer service is getting worse and worse. I went in there today to get some tools and it was for work which would be tax exempt. My specific department does not require PO because we use purchase cards. The manager lost his cool, became extremely arrogant and demanded that I was wrong. I didn't have a choice but to leave the tools there and take my business elsewhere because I needed the tax exemptions and the manager made it a point to make a huge scene in front of all the other customers. He proceeded to allow his temper to flare, completely unprofessional and he followed me out of the store with his camera taking pictures of me and my work truck. I will never step foot in that store again for my farm repairs or my professional job. This manager is a joke.

NAPA Auto Parts - autopartssupplies - Updated May 2026

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