Car ownership is such a pain, especially if you're a noted cheapskate like myself. My current old…read moreJeep (Just Empty Every Pocket) is now shedding functional parts at an alarming rate. Thankfully for my old Heep and unfortunately for my pocketbook there's the experts at NAPA who can find the parts so I can get my old 4x4 problem child back on the paved trails of Salt Lake. The real benefit of this NAPA location is that its the part warehouse for the SLC area. If you need something and NAPA doesn't have it in stock its most likely coming from their warehouse connected to this retail location. So when they say, "oh it looks like this parts only in the warehouse"... that warehouse is probably 100 ft from the register they're looking the part up on. It makes for a quick pickup of some harder to find parts. The pricing is usually roughly the same as Autozone & O'Reilly's. Sometimes you'll find its a few bucks higher at NAPA. One thing to keep in mind, if you're a AAA member you can get 10% off on anything you buy at NAPA. That includes parts for your busted ride. They also carry all your assortments of random auto trinkets, oil, lubes and other replaceables for your auto. Overall this location is a little out of my way but I always make sure I call or swing by when I'm looking for a part. They know what they're talking about and usually can get a hold of what I need in a short amount of time. Make sure you take advantage of their "NAPA Know How" just like the commercial says...

9/14/19 I went in to…read morewarranty out my two front axles I bought brand new from another location and the only reason I went to this place is because they were the only ones that had them but they told me I had to go back to the store I got them from and get them shipped there !! And guess what it's the last hour of there work week and now no one can do anything tell monday !! Now I'm left with my car I cant drive for a few days!!

Always very helpful in my automotive needs napa seems to have higher quality than other parts…read morestores..

Hate the costumer service from the girl with a rotten tooth's the two front . So rude gave her a…read morepaper that said my info and she proceeded to ask about it when I went there for help and to look for a car pice I wasn't sure of .. like you can't have rotten teeth and have a bad attitude pick a struggle ! Recommend going else where, where people will b happy to help with a better attitude

It's important to have an auto shop you can trust. Richins is trustworthy. We have used them for…read moreseveral years.

Diagnose and repair engine noise. I'm a regular customer at Richins. I have an old 94 Ford F 250…read moretruck. It was difficult to find anyone else who was willing to work on it. Richards was more than happy to help me a couple of years ago and they were terrific to work with. I've been in three times since with coolant leak, radiator-heater problems and most recently engine noise issues. Kent and his crew have been great to work with. They they professional, friendly and quickly diagnose the problem. They are good at communicating what needs to be done to resolve my problems. Their pricing is fair. They've been able to quickly solve my problems same day. Hunter helped me this last time with an engine noise. They quickly diagnosed and fixed my problem as always. The people at Richins are a pleasure to work with, and they always make me feel valued as a customer . I would highly recommend their service. 2 Thumbs Way up. !

I've been a loyal NAPA customer my entire life, and will go out of my way to shop there instead of…read moreone of the other big chain auto parts stores because NAPA usually offers better parts, superior knowledge, and better customer service. Well, THATS NOT THE CASE with this NAPA. The person who helped me was rude and condescending, and acted like it was an inconvenience to even help me. THIS IS MOST DEFINITELY THE WORST NAPA EXPERIENCE IVE HAD!!! Avoid and save yourself the frustration.

Rude customer service finding parts over the phone and offering very little to no assistance.read more

Had to deal with some batteries and related issues. WALTER in parts did a phenomenal job at…read morecustomer service and took the headaches away. Bravo! Five star rating here for quick, friendly, knowledgeable service.

The parts team at this NAPA Auto Parts store are amazing! I needed a new headlight bulb and license…read moreplate bulbs for my 2016 Mini Cooper and they were not only super helpful, had the parts in stock, gave me installation tips, but saved me a few hundred dollars vs the egregious quote I received from the Murray Mini Cooper service department, who tried to cheat me out of $1000: "I had my 2016 Mini Cooper Countryman serviced at Murray Mini Cooper for an oil change, which they did just fine. But they wanted to replace my water pump and pulley for $650+ because "there were surface cracks" on the water pump pulley. And they wanted to replace my license plate bulbs for $95 because they were burnt out. I've owned 4 Mini Coopers; surface cracks on the water pump pulley are expected; "Surface cracks (1) form on the drive pulley over time. These cracks are normal and have no effect on the integrity of the friction surface..." https://static.nhtsa.gov/odi/tsbs/2015/MC-10147906-9999.pdf And I bought new license plate bulbs at Napa for $14, popped out the license plate lamps with a pocket knife, and swapped out the bulbs in 5 minutes. Mini of Murray suggested repairs that were not needed. Shady service department. I'll be posting my experience on Social Media and warning all other Mini Cooper owners. Shame on your service department! Shame shame!" Love you guys at NAPA Auto Parts - you rock!

Layton Store is the only store I'll go too! The people there don't make you feel like you're stupid…read moreand take the time to go the extra mile to help you get what you need even if they don't have your part in the store. Awesome and friendly bunch of people. Make me feel at home.

Love this store so much! Employees are nice, knowledgeable, and trustworthy. Going to here from now…read moreon.

I had a warranty issue from another store in cedar, the night manager and assistant day management…read morewas incredibly helpful in assisting me in the paperwork, ordering parts, and getting them to me asap to ensure I could finish my move. They were helpful, problem solving, kind and responsive to ensure I was able to accomplish all I needed to. I have always love NAPA stores, but as I move up here, this wi be the ONLY store I will be using for all my needs. Thank you again to the amazing staff.

5 million stars specially to the gentleman they called Jack I think he's the main boss. Not sure if…read morehe helped me out. He's cool calm and collected and came out and snapped my wipers on for me in about two seconds. We are lucky in this world to have hard-working people like him every day, going above and beyond without even blinking an eye.