This was an extremely frustrating and unprofessional experience from start to finish. Our car was held overnight without anyone informing us. At no point did the shop proactively contact us -- we had to reach out every single time just to get basic updates. Even then, the information we were given did not match the actual timeline, and things repeatedly took longer than what we were told. To make matters worse, we were never notified when the car was finished. We only discovered it was done because we showed up in person, where it was found sitting in the parking lot. If we hadn't gone in ourselves, there's no telling how long it would have stayed there. We were also explicitly told we would receive a discount for the inconvenience, but when we checked out, no discount was applied and nothing was said about it. Between the lack of communication, misleading timelines, holding our vehicle overnight without consent or notice, and failing to honor what was promised, this shop showed a complete lack of professionalism and accountability. We paid a significant amount of money and received poor service in return. I will not be coming back and do not recommend this place to anyone. read more

Would not recommend this place to anybody. Had an appointment set up, came in on time dropped off the keys. He said it would be done within 2 to 3 hours came back three hours later and the car wasn't even touched. He tried to blame it on the technicians Like he was unaware, which is ridiculous. Had to takeoff work for this appointment, but they didn't seem to care. Very Unreliable business, who doesn't stand by their word. They didn't even give us a courtesy call to let us know. They were running behind a few hours. Beware of businesses who don't Give their customers common courtesy and respect. read more

Called them to look at a few issues my car was having, they were quick to set us an appointment. After we dropped off the car, they looked at our car gave us an itemized estimate and replaced the parts within hours. Customer service was a 10/10 and definitely recommend read more

Had a ABS warning light. Paid $452.99 to have it repaired and the light came right back on soon after. Tried to work with them to make it right but couldn't reach an agreement between us. Memorable quotes include, "100% markup on parts is standard in the industry" and "I'd have to check with our accountants on refund; we are owned by a corporation and are not a mom and pop shop." Look elsewhere. read more

I remember using Master Muffler when I was younger and they always took good care of me. The Layton location is newly remodeled and looks great. My sons car needed new brakes...they were quick to provide the quote which was comparable to any other shop around town. Their service is great, the mechanics know what they are doing, and they keep their commitment around timelines. read more

Master AutoTech - Nice touch with a thank you for your business delivery. - Auto Repair Near Me - Layton, Utah

I had a coolant leak and it was bad news. My fuel pump and timing belt had to be replaced and it was going to be pricey. When they called me with the price quote, they included a few things that were recommended but not necessarily needed. The price tag was still high but we worked it down to a spot that would keep my car running safely for the lowest price possible. I didn't try to get another quote, because I felt like the price ultimately was fair and did not include and unnecessary stuff like you get from shady mechanics trying to make an extra buck. It was MLK Day and I needed the car back the same day. They got it all done with time to spare. A few days later, they sent me brownies in the mail! That's never happened before. Amazing gesture, great shop. They'll be the first shop I call next time I need repairs. read more

The building may look a bit older than other repair shops, but don't let that scare you away! They are very friendly and have great customer service. When I went in, they treated me very well and they were honest and upfront unlike some other car repair shops. I took my car in for safety and emissions, an oil change and registration, they had fast service and they accommodated above and beyond what I was expecting. I highly suggest this particular branch of the store in (Layton). Not only are they more affordable than some other car repair shops, but they won't try to pop any hidden fees on you or be dishonest in there dealings with you. They have some great people working here. read more

Always great! Tim always takes care of us when we come in. The prices and services are worth it.

Have gone 3 tines since moving to UT in Dec 2020. Every time they e gone the extra mile and twice they found ways to deliver excellent quality and REDUCE the cost to me. Highly recommend them for all maintenance and repairs. read more

I came in for an oil change and Mike and his team were very kind and professional. They not only support military but they made up for going past the promised completion time. I'm very pleased with the service I received and would certainly recommend to anyone looking for routine work done on their vehicle! read more

My vehicle still pulls hard to the right when I break during highway speeds. I had the right side lower and upper ball joints replaced for no reason. I was told that would fix the problem by an employee named Josh. I showed up at 7:45 a.m. in the morning just before they opened at 8:00 a.m. I needed a oil change, tire rotation, brakes, and for them to figure out why my vehicle is pulling to the right hard during highway speeds, it has scared me many times. My vehicle was first taking to the work bay an hour and a half later. At 11:00 a.m. I got a call from Josh who quoted me a price of around $575. Later on I got another call from him and the quote went up because he said he forgot to add labor. Later on after that Josh called me for a third time adjusting the quote up saying he forgot to add my oil change and tire rotation. Josh was insistent that my oil change was only going to be $34.99. I actually told him on the phone I thought it was more than that but he said "no it's just the standard one". The total bill ended up being around $700. They recommended the lower and upper ball joint be replaced. I called Josh on the phone and specifically asked him, will that fix my vehicle pulling to the right during highway speeds because it's dangerous. He said "yes it'll fix that" I asked Josh if you have any AAA discounts and he said yeah I can give you a discount I'll give it to you when you come to the shop. I explained to Josh that I'm traveling and I need to be on the road what time will it be done. He told me around 2:30pm or 2:45pm. I told him I'll go there at 3:00pm just to make sure everything's done. When I got there at 3:00 p.m. to pick my vehicle up Josh was nowhere to be found. I asked another employee how long it would be for my vehicle to be ready and he said it's about another hour and a half hour ot 45 minutes out. I was shocked because Josh told me 3:00 p.m. Finally at 5:15 p.m. ( I was handed my keys at 5:30pm. It took them 9 1/2 hours to do an oil change, change the brake pads, and replace the lower and upper ball joint on the right side) I went to pay my bill. I was surprised that it was about what Josh had quoted me the third time he had called. I asked him directly and said Josh where's the discount you promised me. He said he took $15 off for the tire rotation and discounted the oil change. Basically he took $30 off of a bill of about $700. Thinking the oil change would have been discounted from the $34.99 that he originally told me I noticed I was charged $54.95. I asked Josh what happened to the $34.99 oil change? He flat out lied to my face and told me he never said that. Then when one of his fellow employees came in lied again. The other employee who I believe his name is Mike asked me why am I trying to start trouble? He asked me what do you want me to do take more money off?? I could have said yes and got my bill reduced even more but I told him it's not about the money, it's about customer service. The money didn't matter to me, what I was promised by Josh did. It's crazy to me that when you're calmly asking about certain charges and holding businesses accountable by what they say, they think you're starting trouble. I was lied to on the phone by Josh and I was lied to my face. This may not seem like a big deal but to a business like this I'm one of hundreds of customers monthly. They care very little about people like me, to them it's a game of numbers and the bottom line. It is necessary for people to speak up when they've been wronged. If they don't businesses like this will continue to walk all over everybody. The funny thing is, if Josh had just spoke to me like a man and explained the situation, maybe said hey I messed up, I would have been a cool with it. Instead he had trouble looking at me in the eye and stayed quiet. Update: They never even fixed my vehicle pulling hard to the right during braking at freeway speeds. I spent all that money and time for no reason. I'll be calling corporate. read more

I've only been there twice, but I have to say I was impressed by their service. The biggest thing that they did to impress me was when I took in my SUV for an oil change. I have been trying to deal with this constant squeak coming from my front end and have been told that it was many different things that added up to a whole new front end or just learn to turn the radio up to drown it out. When I got my SUV back the squeak was gone. All they did was clean a couple of dirty spots on my steering linkage, then lubed it. Didn't even charge me for it. I plan to go back to these guys. read more

We don't use anyone else now. I found this place when I saw that the old store was being rebuilt/refurbished. I took my sons car in for an unknown problem. They identified and fixed the problem very quickly and cost effectively. Since then, I've had my car in for emissions, and other family members cars in for diagnostics and work. They are excellent. I do a lot of car repairs, so I can talk their language, and I can tell if they're trying to feed me a line. They have never done that yet. Mike on the front desk is knowledgable and never forces an upsell on anything. The waiting area is clean and nice, with free Keurig coffee and internet, plus decent car mags to read while waiting. read more

They Broke my exhaust bolt. They want to charge me 90 dollars for their own mistake. When I got home I noticed the hood was not closed as well. read more

They did a nice job finding the same problems that 3 previous mechanics had told me about. However, after paying 200. For the diagnosis the bit to fix my car was really high. For a shop that specializes in exhaust it shouldn't cost over a thousand dollars to install a catalytic converter and bend several foot of pipe to connect it. They know their stuff, but charge to much for the repair. read more

Found the business on Yelp. Fast friendly service. Did an emissions check on my truck. Would recommend.

They were very helpful and upfront about the service that was required. I appreciate that they fit me as a walk-in into the schedule and completed the work quickly and correctly. read more

The guys that work here are great. I first came here for an oil change and then I brought my vehicle back for emissions. I then brought my vehicle back for an axle repair. I feel like they're really honest and reasonable and. As a woman who doesn't really know a ton about the inner workings of a car I feel really comfortable bringing my car here and I don't feel like they're going to rip me off or take advantage of me. The only bad thing I have to say is that I found these guys and now I'm moving out of state! read more

This is our go-to shop for all our vehicles. They are friendly, accommodating, and most importantly, honest! And they do a lot more than just brakes--they are a full-service shop. If you're looking for a great mechanic, give them a try. You won't regret it! read more

My dad made an appt last week. I was there when he made the call. Showed up and we were not in the computer for that appt. Kind of annoying. Brody was still able to get us in! Will be coming back:) read more

The people who helped me were very friendly. They greeted me at the door and were very kind. I got my safety and emissions done as well as the registration. I barely had to wait and the whole job took less than an hour. read more

Master Muffler is great. I have done business with them several times. They have always been straight forward and honest. I will definitely continue taking my vehicles to them. Ty is awesome! read more

Great place with excellent service. They did my safety and emissions faster than expected at a good price. Best part is they didn't make up any service I "needed" like those folks that tell you they will get you lubed in a jiffy. Honesty and good service goes a long way. read more

Brought my Subaru in for a muffler change and I just wanted info on maybe upgrading my exhaust. The mechanic took the time to go through all my options, and I feel like I left with the best option for my car. I appreciate the great customer service, especially when I could tell they were busy. read more

My experiences walking in and having the technicians service my vehicle was in the best of care and handled with great respect. I enjoyed the polite customer service of the staff. I would highly recommend anyone to pay a visit here! read more

Fast, reliable service. They were kind and efficient. I'll continue to use them for car services.

Tim was very professional, and had my vehicle fixed within just a couple hours, and I didn't even make an appointment. The price seemed fairly reasonable. Ill be using them again for sure. read more

In January (on a Saturday), I had one of my calipers completely freeze and damage my rear brakes and rotors on my Jeep Wrangler. Not wanting to spend a fortune with the dealer, and wanting someone who was a bit more specialized in brake care, I called Master Muffler & Brake in Layton. I had to travel the following Monday, and was worried about getting my Jeep back on the road. They told me to bring down the Jeep down and got it in and fixed within a few hours. I was really impressed with this shop. And get this - a few weeks after service, I received a card from them thanking me for the opportunity to serve me (with a little treat boxed up with the card). Wow. This just doesn't happen anymore. I figured I better hop online and give them the props they deserved. Not only was I very pleased with the service, timeliness, and overall cost, but also the great followup message. Thanks guys. Keep up the great work. read more

If I could give less than 1 star I would. I had a leaking Rear Diff Seal that turned into a new Rear Diff on my truck. I stressed that I was on a time crunch and had planned to be going out of town. Crap happens I am glad we caught it, but I was told if the parts make it in early Tuesday they would get it on before close (the next day is 4th of July). I live by the shop and could go past thru ought the day by noon the new Rear Diff was installed GREAT!! I call them to verify and am told end of day today we will have it done! GREAT!!!! I go over there about 45 mins to close because I have yet to hear anything ...... and it is in the exact same condition as it was in previously. I ask for an update and they CAN'T FIND THE GUY WORKING ON THE TRUCK???!?!!??!?!? And the proceed to BS me that the parts cam in late. DUDE I SAW THE TRUCK AND THEN CALLED TO VERIFY. I was told "I am sorry I can not hold to the promise you were given by some other guy, because he does not work today". Now I get to wait around for 2 day in the HOPES that they decide to finish my truck Thursday. The point, stay away from this shop they do NOT care about their clients. They turned a bad situation into a giant waste of time off work and broken promise after broken promise. Next time I will find a real shop worth the time and money who will back their promises to clients, no matter who made the promise, if they are wearing a Master Muffler shirt that is a promise by the company and the brand NOT the individual. read more

Great place to get any kind of work done on your car. Nice and helpful employees. Will go there again.

***AVOID THEM!!! DO NOT USE THIS SHOP!!!!!*** The final price to replace my brake pads and change rotors was more than 2x what they initially said it would be. Didn't have time to price shop so I went with them. A month later the brakes started squeaking. Took it back and they said there was road salt build up and to go wash the wheels really well and the squeak would go away. That didn't fix it. Took it back twice and both times they said they didn't know what was wrong. Went to another shop who said the brake caliper bracket needed to be replaced and that the brakes were halfway worn out. (This is 5 months after they were brand new). Went back to Master Muffler and they said they'd fix it for the cost of the part and that labor wouldn't be charged. I paid over the phone and picked my car up later only to find out they did charge me for labor. The brakes still squeak after paying them over $600 and taking it to them over 5 times. DO NOT USE MASTER MUFFLER ON MAIN STREET IN LAYTON read more

I needed a joint welded after replacing an exhaust section ("Y" tube and flex section) myself. The two pipes where I cut them for a joint were in great shape and I ground them to butt up against each other nicely. I called Midas in Roy, Utah and was quoted $20. Dropped the car off at Midas and was told I would be called with a price quote. I thought that was kinda weird since I needed a simple weld. They called me in a while saying they couldn't weld it, couldn't weld my stuff because it needed to be replaced. I declined, that B.S. said I would come and pick it up. When I returned to pick up the car I quizzed Daniel the front end guy and the shop guy. When I tried to pin them down, neither of them could say what exactly it was about my exhaust that was defective and not repairable. Seems like the real issue was there was no big money in it for them. I really quizzed them because I was planning on this post if they had nothing. I then took my car to Master Muffler & Brake in Layton, Utah. After a few minute wait a guy pulled my car into a bay with a pit under it. We had a short conversation, he went under my car welded it up perfectly in a couple minute and then told me to get in and go without any charge. Now that's lemonade! read more

Called and got a quote for replacing U-joints on my 2 wheel drive truck. The first thing the women on the phone said was "ooooh", that was very reassuring. Then after telling her it was a 2 wheel drive, she tried to quote me for a 4x4. Then she told me to hold on and came back with a quote of $384.00. She told me $84.00 an hour, a hour and a half to do the job plus parts. So $126.00 for labor and $258.00 for parts. "News Flash" U joints don't cost $258.00 for my truck, $30.00 at the most, and I expect a mark up on parts, but a mark up that high, no thank you, they are ripping people off, that don't know any better. I called several other shops in the area, got a price of no higher than $190.00, to replace my U-joints. read more

I love these guys. I got my muffler replaced on my '87 beamer and they did phenomenal work. I recently got my oil changed and once again, amazing, fast work. They are always super friendly and honest. I would definitely recommend these guys to anyone needing car work done!!! read more

These guys are crooks. They were supposed to do a tune up, but my car ran worse after I picked it up. They charged me 80.00 to change the fuel filter, which I could have done myself at Auto Zone for 20.00 bucks. They will rip you off... they are sharks. Doug will try to make you repair things that don't need to be repaired just to get more money out of you. They are not honest, they are out to charge you every penny they think they can get away with. I have never been ripped off like that before. I hope they lose more money from this review for the amount they over charged me. I ended up paying 400.00 for a tune up. When I seen 80.00 for the Fuel filter.... It does not cost 60.00 to unclamp an old filter and clamp in a new one. read more