avoid this store!!! they sold me an oil level sensor that was defective. i had my mechanic put on…read morethe part only to tell me that i had to bring it back to the store as it was defective. the guy working at the counter today told me there was nothing he could do because the part was now considered "used"; after several attempts to explain to him exactly what happened he returned my receipt along with the part and again told me there was nothing he could do. where in the world does a store sell you something defective and refuses to do an even exchange or return your money??

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These guys are generally very helpful. They are well…read morestocked. They sell car paint too. The wait can be pretty ridiculous though. They really need to work on that. Sometimes I just go to see if they have what I want and then come back at a less busy time.

I wish I can give no star rating. I went to this store on 12/22/21 to purchase an engine filter and…read moreended up buying a dash cam. Employees were rude and had attitudes. Upon checking out the employee told me the credit/debit machines weren't working and that he had to run my card in the back.(He looked like he was under the influence of something) Upon being back there for about 5-10 minutes which was strange(but we all now why he was back there for so long) he came back with my card and a receipt. About two hours later I got a fraud alert text message sent to me by my bank and I thought it was by accident so I checked my bank app. $80 was stolen to make purchases on Apple.com. I called Apple to ask for a name whom did this but couldn't due to privacy but could tell me it was a male. I reached out to the store manager the next day and he assured me he would call me back. Nine months later I still haven't heard from him. So that tells me he is aware of the illegal practices going on at that store and doesn't care that a THEIF works for them. The same employee who stole money from me was also working at the Cromwell Walmart at the time. I spent over $100 there and needless to say I will never be back at this store. I didn't press charges because I was able to get the funds returned to me by Apple

Went here today to dispose of some used oil . The employees were very helpful and were glad to help…read moreme dispose of my used oil. Because of this stellar experience I will be happy to come back here for all my automotive parts needs

Very impressed by the service I received today from Mike. I came in for brake pads and rotors, he…read moreanswered all my questions and sent me on my way with the products I needed.

Over priced auto parts, quality of auto parts are poor. Sometimes they tell you that they have the…read morepart in good condition and you receive it and it is in terrible condition.

great business honest employees i ordered an Engine and i got what i was told, great serviceread more

Jeff that works at the Washington Street location is extremely helpful. I've had a couple of issues…read morewith my vehicle and all I had to do was drive up, and he would come out and assess the issue with no questions asked! Now that's what I call customer service!!!

Ryan is always super helpful getting our orders together for our small business. Always on time for…read morepick up!

Terrible company to do business with. I completed an order, they charged my card, then increased…read morethe price and wanted me to pay them the difference. They claim that their "Pricing Policy" gives them the right to change pricing at any time. Shoddy business practice. Take your business to a company that has integrity, that will honor their advertised prices.

Manager was extremely rude. He did not know a thing about cars and was on the phone the whole time…read more I asked him to look up a tail light for me and acted like he didn't hear me then after asking multiple times he finally googled the results, after had no idea if they had it in stock. Then when. I asked again he said they were out. He barked out very loudly were closing in 20 mk minutes, an hour early. I asked him to look at a specific rellay for my electrical system. I don't think he even knows what one was. He reminded me they are closing. Out of frustration I told him I'll go rip it out of my car and maybe you can look it up? I tell him I'm leaving my basket with approx $50 of led light upgrades on the floor and please don't put it away, I'll be right back with the relay from my car. He yelled at me they are closing again, but the closer employee, who I feel sorry for that he has to be pushed around by this homophobic moron of a boss, said ok that's fine you got 20 minutes. Told him I'd be back much sooner than that. As I sat my basket down the security alarms went off. I jokingly put my hands up and pushed the basket. Away from the sensors and the alarms stopped right away. The younger employee said, Your all set don't worry about it. This was the second time they had gone off when I got too close looking at a display near door The terrible manager came racing from the back yelling at me, empty you pocket empty your fucking, I thought he was joking, I regret giving him any satisfaction but I pulled my few things out of my pockets and held them in the air. He said something to the extent of come here let me see. I refused and laughed at him. I'm the 3 minutes I was in my car, ripping my starter rely from the dash he not only put back my item, he pulled all the same model lights off the shelf. The manager also apparently wasn't aware that I've picked up some Spanish after being a chef for 25 years. He called me bendeo, batto, maricón and more. Good example for pride month. I highly recommend staying far away from this crap store

Manager Mike went above and beyond for me and my family. We had nobody to help us in Auto Zone but…read morehim, then everyone wanted to help. And my car was running better then before. Thanks for everything Manager Mike

Napa is very unprofessional, use Amazon instead…read more I ordered some spark plugs online for pickup at the Middleton warehouse store. This was on Tuesday and the email confirmation said that they would notify me when the items were ready. This was for an in-store-pick-up. They never notified me. I called on Thursday and the boy who answered said orders are ready 10 minutes after you place them online, so mine should be ready, come by and pick it up. I went to pick it up on Friday and was told there was no record of my order and they don't have the items in stock. They deleted my order! This destroyed my plans to fix my motor on Saturday. Napa is not worth it. I will not shop there again, EVER!

Before agreeing to work on a friend's car, I decided to call NAPA to ensure that they had the…read moreproper parts for the job. The employee on the phone was VERY helpful and helped me feel confident that I made the right choice in dealing with them for the job. When I arrived, I looked around and was able to find most of what I was looking for. As I made my way to the counter, I figured getting the rest of the parts would be a quick 5 minute process. Strike one. The kid behind the counter was most likely a new hire, so I gave him a bit of a break. I told him what I was looking for, and he wrote down the key aspects of what I was saying. Normally that would be a good thing, but I was able to see what he was writing. Just as any other normal control freak would do, I watched what he was writing to ensure that he was going to bring me the correct parts for the job. Here's where strikes 2 and 3 showed up. If you work at a store that specializes in car parts, you should at least know about the makes and models of cars. For example, if a customer is asking about a Hyundai Elantra, you're going to want to know how to spell Hyundai as well as Elantra. When I saw him write down "Hounday Alantra", I lost all faith in this employee. My "short visit" turned out to be a 45 minute stop. I've shopped here in the past, and will most likely return in the future, but this has little to do with the staff. This facility always has what I'm looking for and is open fairly late to accomodate those times when you begin working on a car and either have forgotten to pick something up or have that untimely accident.

If it wasnt for Paul in service, I wouldn't have a 3-year vehicle history on my vehicle. The…read moreknowledge that I have gained from owning a EV is better than the knucklehead dealership I purchased my car from. When looking into upgrading my car, he even broke down the pros and cons of going from a Bolt or sticking with Volt and brought me up to sales to speak with a knowledgeable sales rep. Would give 5 starts except for when making an early morning appointment, I was 45-min earlier than what was scheduled by their computers even though the text and email reminders said something different. Thank goodness for coffee!

I'm a Corvette fan! And these guys are doing it right. Whether it be a stingray, Z06, or ERay,…read morethese guys have got have got you covered. Some of their EVs also caught my eye. This should be fun!

went here just recently after having my car backed into in a parking lot for new door the customer…read moreservice was great and the parts I received where in great condition.

Again... Called and asked about THE MOST POPULAR AND NEEDED PART FOR A 2000 CAMRY... The…read moreAlternator... Simple business model... Have at least 1 on the shelf... Simply bad business model... Ask for a deposit to pull a part that should be sitting behind you on a shelf... Nope instead ask your potential customer to pay you to do something that should have already been done... Now I could have said that I was in the business for 30 years and they would have certainly waved the deposit... That doesn't make it right... Do your job Rob and don't expect me to pay for it...