I was here yesterday with my husband, and we ordered some sandwiches, desserts, and soft drinks.
Firstly, the location is very busy, with only one guy serving customers. The sandwiches were ok and when one lady picked up the plates, I let her know we were waiting for desserts.
It took more than 15 minutes for the guy to come with one dessert instead of two. He didn't check the order. When he came with one dessert, we showed him the order, and he went to pick up the other dessert, which again took more than 10 minutes.
I saw a lady, and I asked the manager to talk with her, and she said she's the manager. I was explaining the issue to her, and I asked for a refund for the desserts.
In this industry, customer satisfaction is very important not only for the business but also for your reputation.
I will definitely not be coming back to this location, where the service is not up to standard, and a place to feel welcome to come back. read more