Nando's - They seem to be everywhere. Go to a big town, a shopping centre, they are there. This branch in particular is in Piccadilly, in London and is in a very busy area for restaurants, and it must have to have good standards to survive, and not just carry the Nando's name, but in my opinion this store survives just because of its' Nando's name, if you put any other independant name on this restaurant, I'm sure it wouldn't!
The store is set over 2 floors, with more of a bar or a waiting area at the top, with the main part being located at the bottom, the lift was a standard wheelchair disabled lift and was a nightmare, it made funny noises and was very slow, and it made me feel like I needed a pillow, as it would be stuck and I'd be stuck in Nando's for the night.
The staff here was a nightmare, I was originally talked to by 2 senior members of staff, but then they left..... It was down to simply, a bunch of trainees to sort out, with no one putting a word in to explain about gluten free, hence ordering was really a struggle.
The trainees struggled to understood me, and actually spoke very poor english, and one of them even had to put me on the till with another trainee, simply because they didn't understand gluten free, normally they put a note on the till to do it separate and avoid cross-contamination, however they struggled to understand that here, and I just had to eventually, after fighting with them, trying to explain basic wording, which anyone in the food industry should know under EU law, I had to settle for their word.
I ordered Chicken butterfly with 2 portions of chips, and the server also questioned my order, I simply found her to be very rude and she didn't like my order and had to keep confirming everything, in a kind of way which shown some rather nasty attitude, like a teenager who was dragged in below minimum wage for work experience.
The service was very fast, and by the time I spoke to my server again, after checking my receipt and it not stating " gluten free " as they told me, my food has come, I had to get the staff to assure me it was fine.
The quality was actually quite poor, I do admit it was edible, but it was just simply okay, the chicken didn't taste as good as other branches such as London Euston, and it simply tasted like it wasn't Nando's quality, and the mango and lime flavouring was also non-existent and not too great either. The chips were pretty standard for Nando's and basically average, but I have had much better at other branches.
The service here to add to that note is also a little cheeky, I did tell them I was coming down and they would have saw me using the lift, but then they was only around 1-2 tables left and I was lucky to even get a seat, as they nearly forced me back up to floor one.
The store isn't very nice, and it was a little crowded too, I was also quite upset to listen to a sobbing, suicidal teenager, I admit she is upset and her parents were trying to help, but the staff were just batting a blind eye, and it really wasn't nice to listen to what she was saying, while I was trying to enjoy my meal.
My meal wasn't a pleasant experience because of my "neighbours" and the surrounding noise as well, this branch isn't a very nice branch as well and is basically very unusual, considering you do have to go downstairs, and it is a reasonable sized store anyway. I did feel deserted by the staff that left me under the influence of trainees who really didn't know what they were doing, and the quality wasn't even worth putting up with all this.
I do feel this Nando's store warrants 1 stars, as it just is very poor and not up to Nando's standards as a whole, with the service, the food and the store as a whole being the main reasons for the low rating. read more