If I could leave zero stars I would. I went in wanting to get a fill and repair but no polish. That is what I told the nail tech (asian and/or Korean woman) who is usually the only nail tech I've ever seen there seemed to have an issue that I didn't want my nails polished, so I had to explain to her why I didn't want polish and that I wouldn't be bothered if my nails weren't polished. So she agreed to do my nails, told me a price, even though I felt like it was to much for what I wanted but I didn't feel like it was necessary to make an issue about it as long as she does a good job.
As she was doing my nails I mentioned to her that she had did my nails before, she kept asking where did I get my nails done, how much did they charge if a black person did my nails, she was rushing, not laying the acrylic properly, I told her politely that she filed my nails unevenly, and she told me she couldn't fix my nails because she didn't do my nails originally. So when she was done I told her I didn't fill comfortable paying the full price because my nails looked worse than what they looked like before I came in and she said she couldn't fix them after the fact.
The nail tech turned into a "karen" her response was unprofessional, she became defensive, argumentative, called the cops and locked me inside. As I said before she had did my nails before so I'm completely shocked by her behavior and mind you I'm sitting down and trying to explain to her why I didn't agree to pay the full price. After that she agreed to what I offered to give her but continued to make a scene being unprofessional and disrespectful. By telling me to leave, never come back and making immature rude comments. So I left but forgot my bag and returned to get it of course, I forgot to put on my mask and went back to the car to retrieve it, then went back in the nail salon and asked to speak to a supervisor and was going to inform someone above her of what happened. The nail tech claimed she was the supervisor, continued to disregard her behavior, she refused to tell me her name because I didn't recall what it was she told me to leave and call the nail salon phone number to talk to someone else because she didn't know who worked with there, which was a lie because I spoke with a young man who was the only other worker there and he said the nail tech and her husband owned the place and are the only supervisors.
Then some random woman who most likely is a regular client of her's or having a bad day felt the need to aggressively and disrespectfully insert herself into the conversation and attempted to justify the nails techs behavior. By saying I shouldn't have been upset with her, I came in multiple times to start trouble, she can't fix them because she didn't do them so it's to bad, "I'm trying to get my nails done and I want her to focus on me" "she doesn't have to rectify the situation if she doesn't want to" and continue trying justify the nails behavior but sat quiet as a mouse with nothing to say when the nail tech made a scene from the beginning.
I told this random lady she had nothing to do with the conversation between me (the unsatisfied customer) and the nail/supervisor who refuses to rectify the situation, I came in to get my nails done, not argue or fight and I also mentioned I was pregnant. Then she said "you don't know where I'm from and If I am in here you better not come in here acting like that". So at this point I'm beyond frustrated and sick of this belligerent woman who just wants to find something to argue about keeps trying to talk to me as if I'm her child. Then some little girl on the other side of the room felt the need to start recording because she thought the situation was funny and then the nail tech decided to record me after I reacted to all the nonsense she created as if was I doing something wrong.
After realizing I'm going back and forth with some random lady with a bad attitude who can't mind her business and a nail tech who clearly is not fit to be a nail tech let alone a supervisor I decided to go about my day. read more