I Was Absolutely Un-Nailed By Em. Deserves Zero Stars.
Nailed By Em: Don't let the cute name fool you; this was a disastrous experience.
I went to Nailed By Em expecting a nice treat, but I left feeling completely ripped off and deeply frustrated. This was, without a doubt, the worst nail appointment I've ever had.
First, despite having an appointment, I was forced to wait for 45 minutes past my scheduled time. Emily herself was the one who kept me waiting, constantly rushing between clients and leaving me sitting in the corner with no communication other than a hurried "almost done." This completely threw off the rest of my day.
When I finally got to the table, the service was hurried and poor. I asked for a simple acrylic fill and a standard gel color. Em seemed distracted and rushed the entire time. The resulting shape was uneven, the polish was sloppy around the cuticles, and there were visible bubbles trapped in the gel. When I pointed out that two of my nails were visibly crooked, she just sighed and made a half-hearted attempt to fix one of them before declaring she was finished.
The hygiene standards also seemed questionable. The tools felt like they hadn't been sterilized properly, and the entire station was covered in dust from the previous client. The air was thick with harsh chemical smells.
The Final Charge
The shock continued at checkout. Em charged me an extra $15 "removal fee" for my old polish, which was never mentioned when I booked the appointment. On top of that, she automatically added a mandatory 18% tip to the transaction before handing the machine to me, even though the service was clearly terrible. I ended up paying over $80 for a manicure I will have to get fixed somewhere else.
Save your money and your time. Do not go here. This tech is disorganized, unprofessional, and the quality of the work is a joke. read more